Kreiser's Garage

The vendor was responsive and it took a few days to get the appointment. I dropped the car off the night before. I received a phone call around 230 or 3:00 clock saying my car was done. I had asked for an annual Pennsylvania inspection as well as an oil change/lube. The oil change was $40 and it was another $40 to replace wiper blades, of which I never received a phone call asking permission to replace the blades. The cost of the Pennsylvania – required inspection and emissions was less than $50. The entire bill was $154. The costs were not posted in advance, but I did not pay attention because who would've thought that a simple inspection and oil change/lube would end up costing me $154 without even as much as a phone call asking if it was okay to replace the wiper blades with wiper blades cost $20 a piece. The service appeared to be done correctly, although I'm not commenting on quality because this is a simple oil change, wiper blade change, and inspection, and it is difficult not to do an adequate job. Another small, but poignant factor, is that when I went into the shop the two gentleman (turned out one was the owner of the business ) did not greet me or ask "may I help you?" I had to walk through the garage to the small back office and ask if I could pick up my car/ pay for my car. It was rather weird, as I felt like I was interrupting these gentlemen. In summary, I felt ripped off and did not feel like a valued customer! PS- this guy could be the best mechanic around, however, he does not know how to treat customers!

The crew at Kreiser"s have always been very good to deal with. They always look at you as a customer and try to do what is best for you and your budget. I have dealt with this garage for 37 years. It has changed over the years for the better with more modern equipment and service.

Their service is an excellent value. They are very practical and trustworthy.