DRAKE REED DOOR CO

I just had a loose connection. They were not here longer than two minutes and they charged me $86. I was shocked that they charged me that. I was talking about getting a new garage door opener and everything through them and nothing, it was like here's the bill, so I am looking for somebody else. My bill says they lubed with oil and they did not lube anything, I was there with them every moment. We talked a little bit and then we left. All they did was adjust the eyes because there was a loose screw. I was just flabbergasted so I was not impressed. I was not happy at all. They fixed the problem.

We had a positive experience with Drake Reed Doors from the first phone call till the job was completed. The salesman was very polite, knowledgeable and helpful. The cost was less that we expected! Our garage door was old, ugly and heavy (manual open). We wanted a new door that would be attractive, light weight and easy to open. We choose to go with another manual door because we have a friend who can install an automatic door opener at a later date. I was surprised to see one workman arrive to do the install, but within a few minutes it was obvious everything was in good hands. Ray, the installation man, was great! He was pleasant, helpful and very polite. Ray answered all questions before proceeding with the job. He disassembled the old door, installed the new door and cleaned up in an efficient and timely manner. The new door is beautiful and works great!

Even though we did not buy an automatic door opener from Drake Reed Co, Ray took a few minutes to give us some “helpful hints” for installing one ourselves; this extra consideration is a positive reflection, not only on Ray as a person, but on the Drake Reed Door Co.