About us
Computer service now means never leaving the comfort of their own home or business to obtain top notch service from certified technicians and trainers. We are a local company, which will follow up to ensure that the everything is done to your satisfaction. Nucleus comes to you! Servicing all major brands, including Macs, Nucleus Computer Services provides on-site computer service and call-in remote diagnostics to help computer users get back on the right track. In addition, Nucleus offers a wide range of assistance including troubleshooting, virus, worm and Spyware removal smart phone & tablet setup & support, wired & wireless networking, data backup and recovery, Web development, virtual support, consulting and much, much more! Whatever the goal, Nucleus Computer Services offers specialized training programs designed to meet the needs of individuals and business groups alike. The philosophy behind Nucleus is to provide short or long-term computer solutions that are second-to-none in quality, efficiency and affordability. Although quality service and affordable rates don’t often go hand in hand in the business world, with Nucleus these concepts are a standard of operation. Nucleus offers effective short or long-term computer solutions for business and residential clients at surprisingly affordable rates. Our local Nucleus office has been in the Philadelphia area for several years. Fred Jackson is the Area Director responsible for this location. Our technicians average close to 10 years experience in the IT industry and are well versed in a variety of areas, like hardware and software repair, networking and data backup solutions. To date, we have proudly serviced hundreds of clients in the Philadelphia Area.
Business highlights
Emergency services offered
17 years of experience
Services we offer
Local Residential Troubleshoot & Repair Mac Support Virus & Spyware Removal Anti-virus & Internet Security Solutions Smart Phone & Tablet Setup/Support Wired & Wireless Networking Data Backup & Recovery Software Training Business Server Installation & Support Anti-virus & Internet Security Solutions Managed IT Services Data Backup & Recovery Cloud Computing Phone Systems
Services we don't offer
Web Design - We have partners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Senior Discount
15%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Reviews
5.057 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 57 reviews
Mike G.
Aug 2022
Computer Repair
Fred Jackson was extremely helpful. He is honest and someone I highly recommend. - Mike Gerdes
Response from Nucleus Computer Services
"Thanks so much for your review. We greatly appreciate it!"
Amy K.
Sep 2021
Computer Repair
Great Fred was excellent helping my elderly mother
Response from Nucleus Computer Services
"Thanks so much for your review!"
Nora K.
Mar 2021
Computer Repair
Great job.
Response from Nucleus Computer Services
"Thanks for your review. We really appreciate it."
Mary M.
Dec 2020
Computer Repair
Fred responded within hours of my request, and came to my house the next day. He wore a mask and was appropriately distanced. He was very friendly and completed the work quickly and efficiently, answering all my questions.
Response from Nucleus Computer Services
"Thanks so much for this review. It was nice meeting you!"
Wilbur A.
Nov 2020
Computer Repair
Very good. Was very helpful with ideas on better use and cleaned up programs and checked for virus.
Response from Nucleus Computer Services
"Thanks so much for your review. We really appreciate your comments!"
Sam G.
Sep 2020
Computer Repair
Fred is a true professional He is patient and explains things clearly I most definitely will use his services again and refer to others
Response from Nucleus Computer Services
"Thanks so much for your review!"
Michael G.
Feb 2020
Computer Repair
Excellent timely service. Very knowledgeable
Response from Nucleus Computer Services
"Thanks for your feedback. We really appreciate it!"
Ben D.
May 2019
Computer Repair
Excellent. Printer replaced and installed
Response from Nucleus Computer Services
"Thanks for your feedback. We were glad to assist you."
Marion M.
May 2019
Computer Repair
The exchange took 3 hours and we didn't lose anything. My conversion was slow because it was from an old laptop, to a new tower. My wife's went from an old XP tower to a new tower. Fred recommended that we also add in a Webroot program for $38.00 annually to cover all attacks. He is a true expert with computers, especially Micro Soft!
Response from Nucleus Computer Services
"Thanks for your feedback. We were glad to assist you."
PJ J.
Feb 2018
Computer Repair
Fred repaired my computer and help to improve its performance. Very nice, prompt fellow, excellent service, highly recommended.
Response from Nucleus Computer Services
"Thank you very much for your feedback. We really appreciate your taking time to review our services!"
Jennifer R.
Nov 2017
Computer Repair
Service was excellent! Easy appointment scheduling on-line and service performed next day (on a Sunday no less) which was very convenient. Work could be done remotely, which was also very convenient. Best of all, the issue was quickly amended. Thank you!
Response from Nucleus Computer Services
"Thanks for this review. We are glad your issue was resolved."
Glenn G.
Nov 2017
Computer Repair
Nucleus responded promptly and had computer operational very quickly.
Response from Nucleus Computer Services
"Thanks for this review. We appreciate your feedback! Fred"
Steven L.
Oct 2017
Computer Repair
It went extremely well. Fred was very professional and courteous. He worked over the weekends and got the laptop ready before Monday. I am very pleased with his service.
Response from Nucleus Computer Services
"Thanks so much for your review. We greatly value any comments which clients have!"
Sheila O.
Sep 2017
Computer Repair
Fred was on time and did a great job. I will not hesitate to call him again for any computer issues I have.
Response from Nucleus Computer Services
"Thanks so much for this review. We are glad to hear that you are pleased with our work. At Nucleus, we do our best to make sure our clients are completely satisfied with our service."
Kirsten F.
Aug 2017
Computer Repair
Great! Fred quickly evaluated my home wifi (which was slow) and recommended a solution to improve it. Once I purchase the recommended hardware, Fred will be back to help me install and setup. Beyond my wifi, I would definitely contact Nucleus and Fred again for help with any home technology issues.
Response from Nucleus Computer Services
"Thanks so much for your review. We at Nucleus Computer Services really appreciate your feedback!"
Barbara C.
Jun 2017
Computer Repair
Fred was able to "untangle" what seemdm like a complex problem and then showed me not only the problem but how he had resolved it and how I should scan and e-mail material in the future. It took several hours. I was impressed with Fred. He looks and acted like a professional. I definitely would use him or some one from his group again to fix my computer problems.. It is not easy to find good, reliable computer "fixers".
Response from Nucleus Computer Services
"Thank you very much for your review. Nucleus really appreciates your comments about our services."
Steven L.
May 2017
Computer Repair
Fred Jackson was very helpful even to the point of giving me suggestions that did not include him fixing it. He was professional and courteous. I will definitely go to him the next time I have computer problems.
Response from Nucleus Computer Services
"Thanks very much for your comments. We really appreciate your feedback."
Sheila D.
Nov 2016
Computer Repair, Computer Sales
New to Wayne, finding a computer repair person that I could trust in my home and via remote was daunting. Once again I depended on Angie's List. I called Nucleus and had an appointment with its owner Fred Jackson the next afternoon. Contacted me a few times to confirm our appointment and was right on time. What a great guy. He was able to retrieve the disc by taking apart the back of my machine, work around the tape holding it together, and put it back together. Since there was time left on the clock, with my permission, he went ahead and cleaned up my computer (always needs that) and we resolved to set up a remote connection if I needed it. He didn't rush; was easy to have in the house; and was a source of some recommendations for help I needed in some other areas of home. I recommend him wholeheartedly. Intend to use him to purchase my next computer.
Response from Nucleus Computer Services
"Thanks so much for this review. We are very pleased to hear your feedback!"
MICHAEL A.
Nov 2016
Computer Repair
Came over, had to take computer to office. Fixed in one day.
Response from Nucleus Computer Services
"Thank you very much for your review. We really appreciate the time you took to do this!"
Paul C.
Sep 2016
Computer Repair
Fred cleared up the problem with a tune-up. He did a great job.
Response from Nucleus Computer Services
"Thank you very much for the review. We watch the reviews carefully to ensure our clients are satisfied. We really appreciate the time and effort you took to do this!"
Dan K.
Jun 2016
Computer Repair
Fred & Jason are fantastic to work with. As someone who has limited knowledge of what sort of things are needed to make sure my company is setup correctly, they made it easy. They really took their time explaining things, were happy to answer all the questions I had for them, and then have continued to be incredibly responsive since the transition. I would recommend them in a heartbeat to anyone!
Response from Nucleus Computer Services
"Thank you very much for the review. We watch the reviews carefully to ensure our clients are satisfied. We really appreciate the time and effort you took to do this!"
Joseph B.
Jan 2016
Computer Repair
Fred Jackson (the co-owner of Nucleus Computer Services) came out today at 10am, promptly as scheduled. He took his time, patiently diagnosing the issue and using various anti-virus programs on both computers and was able to successfully remove the viruses on both computers. Fred patiently answered all of my questions, was very professional in getting the job done and was extremely friendly and easy to work with.
I recommend Nucleus Computer Services highly and Fred, in particular. Fred exceeded my expectations - I would not hesitate to use Nucleus Computer Services again for any other computer-related issue!
I recommend Nucleus Computer Services highly and Fred, in particular. Fred exceeded my expectations - I would not hesitate to use Nucleus Computer Services again for any other computer-related issue!
Response from Nucleus Computer Services
"Thanks for this review. It is greatly appreciated!"
Andrea N.
Oct 2015
Computer Repair
Fred did a very good job. Had I set the PC up on my own, I would have surely lost some important data. I thought that it was backed up but it was not. I recommend Fred and will use him again when needed.
Response from Nucleus Computer Services
"We really appreciate your taking the time to complete this review."
Deborah G.
Jul 2015
Computer Repair
Mr. Jackson has done work for me several times before, and most recently I treated an elderly friend who was having problems with her computer to his services. I can't say enough good things about Mr. Jackson. Previously, I had tried a variety of other local providers, and some were better than others, but I was not really satisfied with any of them for various reasons.
I wouldn't consider calling anyone else now but Mr . Jackson. He is head and shoulders above the rest.
He is mature, professional, dependable, calm, gets its all done in a very timely fashion, and explains everything. I've stopped worrying when things go wrong with my computer now that I know that I can call him. My friend was likewise thrilled with the kind, fast and professional manner in which he resolved the problems with her unit.
And just to make it even better, his prices are better than many of the less well-qualified individuals that I have used in the past. Doesn't get better than that!
I wouldn't consider calling anyone else now but Mr . Jackson. He is head and shoulders above the rest.
He is mature, professional, dependable, calm, gets its all done in a very timely fashion, and explains everything. I've stopped worrying when things go wrong with my computer now that I know that I can call him. My friend was likewise thrilled with the kind, fast and professional manner in which he resolved the problems with her unit.
And just to make it even better, his prices are better than many of the less well-qualified individuals that I have used in the past. Doesn't get better than that!
Response from Nucleus Computer Services
"It is great to hear your feedback on the appointment. We always love to hear from our clients to make sure that we are doing everything possible to make sure they are satisfied."
Margaret L.
Jul 2015
Computer Repair
This is the second time I have used the services of Fred Jackson (Nucleus Comp Services). He helped me a year or so ago when my old pc crashed. He diagnosed the problem, recommended that I replace my 7 yr old pc; and made suggestions as to which model was best for me. Fred then helped me get the new pc up and running. I have not had any problems until last week, when my HP scan program caused one of those glitches that you can't get out of. After trying to fix myself (a scary thing to do), I called Fred for help. He was prompt and efficient and professional and I thought the charges were reasonable. I won't hesitate to recommend Fred and Nucleus Computer Services.
Licensing
Bonded
Insured
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FAQ
Nucleus Computer Services is currently rated 5.0 overall out of 5.
Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: Closed
Nucleus Computer Services accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Nucleus Computer Services offers free project estimates.
No, Nucleus Computer Services does not offer eco-friendly accreditations.
Yes, Nucleus Computer Services offers a 15% senior discount.
Yes, Nucleus Computer Services offers emergency services.
No, Nucleus Computer Services does not offer warranties.
Nucleus Computer Services offers the following services: Local Residential Troubleshoot & Repair Mac Support Virus & Spyware Removal Anti-virus & Internet Security Solutions Smart Phone & Tablet Setup/Support Wired & Wireless Networking Data Backup & Recovery Software Training Business Server Installation & Support Anti-virus & Internet Security Solutions Managed IT Services Data Backup & Recovery Cloud Computing Phone Systems
Web Design - We have partners