Haly Oil & A/C Co., Inc.

Everything was done in a professional manner. All questions were answered before work was started. Installation went smoothly. Feel we got a very good system at a fair price.

After hours emergency call resulted in a return call from a tech in the Quakertown area who questioned what county our address was and then went to Lancaster county, 1 hour away from us which then resulted in our cancellation of the after hours emergency call. At that point we didn't want someone who had no idea how to use a GPS working outside in the dark on our air conditioning unit. Therefore waited until the following morning to have the repair when it was evident what had not been done during our annual check. Service tech for the repair knew what he was doing. No courtesy return call was ever received from the service manager to a call concerning the quality of work performed during our scheduled annual check weeks earlier ($289 heater/air conditioner cleaning/check) that had been performed within a month of our air conditioner problem. Dirty condensate pump, no check on air conditioner refrigerant (3 1/2 lbs low) all of which had to be performed in the follow up emergency call. So called "discount" parts that come with an annual contract are bogus. $128 for an approximately $9 part. This company charged us approximately $750. within a month and the service manager never returned my call.

Everything was as expected

Great job cleaning furnace but lost heat after serviced. No problems before serviced. After repeatedly losing heat I asked to meet with the owner. He actually came to the house and I showed h the calendar of all the times I was without heat. He was professional and concerned about all the problems I had had with his company. Service charges were removed, said he would not charge me for next year's contract and he would reduce the charges for the next oil delivery . I was pleased with his response and I am willing to give his company another year. There had been no problems since I had another company replace a part that most likely been broken when serviced.

They had about 5 pricing options for oil heat. I purchased a contract and they were very responsive when the heater would not go on.

I received a flyer in the mail for propane delivery at a discounted price per gallon for our first fill up. We have a 500 gallon tank and the savings were substantial. I contacted the company and a rep came down to do an inspection at no charge within a few days of the initial contact. 2 weeks later we received the fill up. Delivery was great. The employee was professional and on time. Will do business with again.

We've been using Haly oil for 4 years now (since we moved in). Can't say enough about how great their service is. We get both AC and heating tune-ups done, and their techs are super kind and professional, always willing to spend a little extra time answering questions and concerns. Never had an issue with their oil delivery service either, price has always been fair and competitive.

unknown

unknown

1.  Oil tank inspection - Ordered the inspection when I signed up for automatic oil delivery.  Took months of no one contacting me before I had to call and ask for someone to come out.  They said the request was never entered in the system even though it was written on the original paperwork.  The inspection itself went well and the guy was nice and professional, but then he lost the paperwork and had no documentation on the work they did to give to me but still charged for the inspection.  A few days later he called and said he found it and mailed me a copy.
2.  Automatic oil delivery - When I signed all the paperwork, it didn't get entered into their system for over a week.  The only reason it was entered was because I ran out of oil and needed an emergency delivery and they realized what their mistake.  I was still charged for the emergency delivery.
Also, each time before they came to deliver, they would charge my credit card for the amount the expected to deliver.  This was fine and expected, however when they filled up the tank and found that I needed more than they anticipated, they put the note in my account file and never charged my card again.  When this happened, they charged me finance fees for not paying.  I had to call twice over three months to complain about this.  Each time they apologized, took the finance fees off, and charged my card, as they should have one in the first place.  They credited this towards a "problem in the system".
Over all, they were nice people and helpful once you contacted them, however their office system seems to be a little flawed.  I'm not going to use them for automatic renewal again next year.

a good job

The original response was fast and professionally done. This was followed up by Jim Bernhardt with more information answering all of my questions. I will definitely make a switch this fall as they seem to be quite organized and considerably less expensive than Superior. With 2 rental properties, Superior constantly messed up invoices for all 3 of us. Their service has become questionable so I am hoping for a much better relationship.

I will definitely use in the future.

unknown

They have been polite and responsive. I am a new customer this year and they are much better than my previous provider.

unknown

I ordered a tank of oil for someone else who didn't have a contract with them for Christmas.  Haly's customer service was great, the oil was delivered promptly and billed correctly.  I'd recommend them anytime.

unknown

The folks at Haly Oil were very responsive and prompt in providing service in a time of urgent need. Service like this is always appreciated and often hard to find.

In October 2013, we contracted with Haly to remove an old underground oil tank and install a new 500 gallon underground propane tank.  With initial fill of the propane tank, total cost was in the area of $5,000 (propane tank was purchased, not leased).  This process went reasonable well with a few broken pathway slates which Haly replaced.

Over the next three months, the property was unoccupied with contractors coming in on a daily basis performing needed renovations prior to our moving in.  We moved in on Dec. 20, the Friday before Christmas, and with the priorities of the move and preparing for holiday visits from family and friends, the last thing I thought to check was the propane level in the tank.  I checked the propane level on Monday, Dec. 30 and found it at 10%.  Concerned that I could run out over the coming holiday, I called Haly to see how quickly I could get a delivery.  The rep I spoke to said that they couldn't make a regular delivery before the coming Friday but that, for a $75 fee, I could get same day delivery.  I informed her that I really had no choice since I wanted to be sure not to run out, so I agreed to the $75.  She then checked with dispatch and came back on the line to say "This is your lucky day, we can give you a delivery tomorrow (Tues.) with no additional charge".  At that point, Haly impressed me with their customer service and gave me no reason to look further. 

Unfortunately, talk is cheap.  At 4:30 the next day (Tues.), when no delivery had been made, I called the office to get their recording that the office was closed.  I called the emergency line and got a call back telling me that will-call customers can expect delivery within 3 business days and that nobody should have promised a delivery the next day.  I explained that I was willing to pay the $75 same day delivery charge but was told that was not necessary as I would get a delivery on Tues. without paying the charge.  The response was basically "tough luck, we'll see you after the holiday".

On Wed. morning (New Years Day), I checked the gauge to find that the propane level had dropped to 5%.  Once again, concerned that I would run out before a delivery (at this point having no idea of when Haly would deliver, if at all), I called the emergency line.  The on-call rep informed me that he would come out for a $100 charge plus what amounted to an additional $1 per gallon.  I asked when they would start delivery the next day (a regular business day) and he said at 6:00 am so I decided to cut my heat down, not use my other gas appliances (oven, hot water) and take my chances.  The on-call rep said he would pass the issue on to the dispatcher in the morning and see about getting me an early delivery.

The next morning (Thurs.), after a day of winter coats and microwave cooking, I called the office at 8:00 and was told that I was scheduled for delivery before 10:00.  That the delivery was actually made before 10:00 kept me from giving Haly an F rating, felling that a C was fair.

At the end of the day, all the good will that would have been generated if Haly had lived up to their initial promise has evaporated.  This is precisely why I purchased my propane tank and not leased it....allowing me to shop around and not be married to a given supplier.  At this point I have no reason to continue to do business with Haly.  While I would not say they are the worst for customer service, I have no reason to view them as providing exceptional service deserving of customer loyalty.

Service is great. Always responsive. Great prices on oil refills for home heating. Always have been professional.

.

Their staff was courteous and always addressed any concerns that I had promptly.  They are a local company and it shows in the way they treat their customers.  I spoke with a few different oil companies before selecting Haly. Haly was much more straightforward to deal with.

Excellent service and would use again.

Haly performs a service of delivering oil to our house paid yearly, delivered when needed. They are a family business. They were very responsive and pleasant to deal with. We feel their service and products are cheaper than our previous supplier. We are happy to say we are staying with Haly Oil in the future.

Responsive and competitive