Haly Oil & A/C Co., Inc.
About us
We are a local family-run business and do many home-related services without sub contractors. Our customer's happiness and satisfaction is very important to us, so we created the Constant Comfort Guarantee - a first in our industry. We are available 365/24/7.
Business highlights
Services we offer
We are a residential and commercial heating oil and propane delivery company. We sell and service all heating and A/C systems, along with geothermal, lease and install all size heating oil and propane tanks., solar and high efficiency home products. We sell
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 3% | ||
| 10% | ||
| 3% | ||
| 0% |
2. Automatic oil delivery - When I signed all the paperwork, it didn't get entered into their system for over a week. The only reason it was entered was because I ran out of oil and needed an emergency delivery and they realized what their mistake. I was still charged for the emergency delivery.
Also, each time before they came to deliver, they would charge my credit card for the amount the expected to deliver. This was fine and expected, however when they filled up the tank and found that I needed more than they anticipated, they put the note in my account file and never charged my card again. When this happened, they charged me finance fees for not paying. I had to call twice over three months to complain about this. Each time they apologized, took the finance fees off, and charged my card, as they should have one in the first place. They credited this towards a "problem in the system".
Over all, they were nice people and helpful once you contacted them, however their office system seems to be a little flawed. I'm not going to use them for automatic renewal again next year.
"Hello (Removed member name), We apologize for your negative experience. Customer satisfaction is extremely important to us, so we are very sorry to hear that this happened. Our records show that you were never charged any additional emergency fees. There was a note on the ticket from your first fill for no charges to be added. If your records show otherwise, please don’t hesitate to reach out. We appreciate your feedback. Best, The Haly Companies"
"Thank you [Member Name Removed]! We appreciate your feedback!"
"Thank you so much for taking the time to write this positive review. We really appreciate it and hope to continue serving your propane needs. Thanks again!"
"[member name removed], Thank you very much for your kind words. We appreciate it! Stay warm, Haly Oil"
"{removed member name}, Thank you for the positive review! Stay warm, Haly Oil"
"[member name removed], First of all, we want to apologize for the delayed response. Second, thank you very much for the kind words! We really appreciate it! Stay warm, Haly Oil"
"(Member name removed), Sorry to be responding to this so late, but thank you very much for the kind words! We really appreciate it! Stay warm, Haly Oil"
"{removed member name}, First of all, sorry for the delayed response, but thank you very much for your positive feedback! At Haly, we strive for exceptional customer service and are very glad that we were able to help. Stay warm! Haly Oil"
In October 2013, we contracted with Haly to remove an old underground oil tank and install a new 500 gallon underground propane tank. With initial fill of the propane tank, total cost was in the area of $5,000 (propane tank was purchased, not leased). This process went reasonable well with a few broken pathway slates which Haly replaced.
Over the next three months, the property was unoccupied with contractors coming in on a daily basis performing needed renovations prior to our moving in. We moved in on Dec. 20, the Friday before Christmas, and with the priorities of the move and preparing for holiday visits from family and friends, the last thing I thought to check was the propane level in the tank. I checked the propane level on Monday, Dec. 30 and found it at 10%. Concerned that I could run out over the coming holiday, I called Haly to see how quickly I could get a delivery. The rep I spoke to said that they couldn't make a regular delivery before the coming Friday but that, for a $75 fee, I could get same day delivery. I informed her that I really had no choice since I wanted to be sure not to run out, so I agreed to the $75. She then checked with dispatch and came back on the line to say "This is your lucky day, we can give you a delivery tomorrow (Tues.) with no additional charge". At that point, Haly impressed me with their customer service and gave me no reason to look further.
Unfortunately, talk is cheap. At 4:30 the next day (Tues.), when no delivery had been made, I called the office to get their recording that the office was closed. I called the emergency line and got a call back telling me that will-call customers can expect delivery within 3 business days and that nobody should have promised a delivery the next day. I explained that I was willing to pay the $75 same day delivery charge but was told that was not necessary as I would get a delivery on Tues. without paying the charge. The response was basically "tough luck, we'll see you after the holiday".
On Wed. morning (New Years Day), I checked the gauge to find that the propane level had dropped to 5%. Once again, concerned that I would run out before a delivery (at this point having no idea of when Haly would deliver, if at all), I called the emergency line. The on-call rep informed me that he would come out for a $100 charge plus what amounted to an additional $1 per gallon. I asked when they would start delivery the next day (a regular business day) and he said at 6:00 am so I decided to cut my heat down, not use my other gas appliances (oven, hot water) and take my chances. The on-call rep said he would pass the issue on to the dispatcher in the morning and see about getting me an early delivery.
The next morning (Thurs.), after a day of winter coats and microwave cooking, I called the office at 8:00 and was told that I was scheduled for delivery before 10:00. That the delivery was actually made before 10:00 kept me from giving Haly an F rating, felling that a C was fair.
At the end of the day, all the good will that would have been generated if Haly had lived up to their initial promise has evaporated. This is precisely why I purchased my propane tank and not leased it....allowing me to shop around and not be married to a given supplier. At this point I have no reason to continue to do business with Haly. While I would not say they are the worst for customer service, I have no reason to view them as providing exceptional service deserving of customer loyalty.
I have used them for quite a number of years. They are reliable and responsive.
Licensing
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