Better Roofer

Never replied or came back to fix it again ...

It was adequate.

He came out and cleaned the gutters out. He was suppose to check out the roof. It was in the 90s and he said it was too hot and there was a risk of the shingles breaking off if he went up there, which I know to be true. But he never came back to check it. As for cleaning the gutters, he did a good job. As for as checking the roof, he didn't do anything.

Thought this was going to be a great experience since we found out about this business from Angie's List and after the first contact with this company.  At first we thought they were on the expensive side but we were concerned more about the quality of work and a good experience while getting this work that was needed done to our home.   Finally, after waiting and waiting and calling and waiting and being told over and over again that they would be returning to put the aluminium trim on the edges of the third floor roof we got someone to do it finally 5 months later from someone we knew personally and then did other work for us.  Thank goodness we found someone honest and did what they said they were going to do.  Never again and would not recommend this company for any roofing or mason work.    

Because of an early freeze, the water and the leaves in the gutter were frozen sold at the first visit by the contractor. We had to wait until spring to get the gutters cleaned. The contractor came in early spring and cleared the leaves in the gutters.

He would text you and tell you he would stop by and he would never show. I'm still waiting for aluminum trim to be done on my third floor. One time he told me that it was waiting to be picked up and the next time I talked to him he said that it needed to be ordered. I recommended him to my friends and he was unreliable and irresponsible because he wouldn't show up. I will never use him again. Eric is a jerk. His worker did the roof so the roof as been fine. I ended up having a family member come out and finish the work.

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It was fine. They found something with the roof that concerned them, so they did the repair right then and there.

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They were very good. They came right out after the Big Deal was purchased.

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It was fine. They cleaned the gutters and said the roof was fine. I have no complaints and it was what was expected. The guy was very professional.

Fine.
Eric was professional, friendly, and extremely knowledgeable about roofing.  We believe we got our money's worth and then some.

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A few weeks after his initial work, the caulk started falling off.  He informed me that he would stay in contact with me and attempt to come out when it was warmer.  It took nearly 6 months (I felt as though I was reaching out to him more than he was to me) and even now I'm unsatisfied with the corrections.  I had painters give me estimates to paint the same part of the house and they were all less expensive than his total, even commenting on the poor quality of the work (which they now have to correct).  This experience was disappointing and expensive.  In hindsight, I should have gotten other estimates.  Unfortunately, I was under pressure with the coming winter months and I had hired Eric before to glean my gutters which went fairly well.  If you read his ratings, it appears that customers are satisfied with the simple gutter cleaning ($80-$100), but the bigger jobs seem to leave many customers upset.

It went well.  Provider was very prompt and professional in checking the roof.  I was surprised by the little amount of time they spent on the roof (about 15-20 minutes).  I thought it would take longer to perform all the tasks that were outlined in the description.

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Eric responds quickly, (which is always appreciated) and is eager to do the work, however, his fees do not reflect the quality of work.  He speaks as if he knows what he is doing, it is the execution that we were disappointed with.

Our ($800.00) Ridge Vent was to be cut w/ a saw, (per pre-job discussions) but was done manually w/ an ax or similar tool.   When I asked about the condition of the vent, he advised that the wood was too hard too cut with a saw. 

• ~~~This response indicated to me that he did not have the proper tools for the job.
• Our ($800.00) Gutter installation.  The down spout to the right of the door must have had a scratch in the white paint, so they spray painted it without protecting the siding , now there is over spray on the vinyl siding, in the most visible spot.

I notified Eric of our disappointment in the ridge vent, and he handled it reasonably well.  I may have been able to talk my husband into using him again IF he had offered a refund.  I think the function of what he did was sufficient, but charged too much.  
~~He put vents in our soffits too, which still has to be verified.
If you decide to work with Eric, I suggest a fully itemized estimate so that you understand what you are getting for the money.

Roofer came to the house on time. They went onto the roof a re-nailed gutters and inspected the roof. They took no more then 15 minutes.

It was good. I would use the provider again in the future.

No issues.  I wish I could say more but it was an inspection and that was it.  The owner came out with one of his employees and while the guy on the roof did the work the owner explained what he was checking.  It was worth it for the peace of mind and we may use them again to help with cutting some roof vents.