Cool & Cozy Heating & Air Conditioning
About us
Heating and Air Conditioning.
Services we offer
Heating & Air Conditioning
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 0% | ||
| 10% | ||
| 10% |
"Unfortunately, Ahs customers fail to understand that contractors, such as Cool & Cozy, do have guidelines that are followed per our contract. When a dispatch is received after our business hours (in your case, your dispatch was received at our end after 4:30pm) then the call will been made the next business day, which was Monday. A call was made on Monday 5/11 and we were unable to contact you, so a voice message was left. The calls are made in the order they are received and to be fair to customers, if we are unable to contact a customer - we continue calling the other dispatches and the appointments are scheduled as such. If s customer fails to return our call, then their appointment is scheduled the next available day after the call is returned. Unfortunately, when we are not able to contact a homeowner, the 48 hour window is not guaranteed because we have scheduled the customers whom did answer our call . We do use a dispatch board through Ahs, so they are aware when we are not able to contact a home owner and it is date and time stamped. Therefore, Ahs was aware that s called was placed within guidelines and we were unable to contact homeowner. Cool & Cozy does not make any calls prior to a scheduled appointment - the calls are scheduled in a block of time and per the Ahs contract- it states that homeowners must make the home available during contractors hours. Contract for not state contractor will call ahead and if homeowner is not home at the time of the scheduled appointment, a call is made to Ahs informing them of the missed appointment and there is a note left to call to reschedule the appointment. There is a fee for missing a scheduled appointment - per the contract. This is explained to customers when scheduling an appointment. Yes, there was a request on Angie's list to remove Cool & Cozy's listing simply because they listed inaccurate information, such as address, hours, discounts, etc., This inaccurate information was not given to Angie's by Cool & Cozy, Angie's list just posted it without verifying the actual company information. When Angie's list was contacted about this, they of course wanted Cool & Cozy to pay to join their website. After declining this offer - they noted that the company wanted to be removed from their listing, but failed to state it was due to them listing inaccurate information. Lastly, as a long time Ahs contractor, Cool and Cozy does make the calls -per the guidelines. When a customer is unable to be contacted, the appointments are offered to the next customers to whom we were able to contact. Our apologies for any inconvience. Thank you."
"According to our records, we were dispatched to this residence for an oil furnace not heating. Upon arrival the technician found that the oil furnace wasn't working due to being out of oil. Customer was informed that they needed to have fuel delivered in order for the furnace to run. This was reported to AHS and the claim was denied due to being out of fuel. Four days later, another call was dispatched to the same residence for oil furnace not heating. Cool and cozy returned to residence and found that there had been oil delivered and found the unit had a fouled nozzle - this happens when the fuel level gets too low or runs out of fuel. The nozzle was replaced and the furnace was operating properly at that time. Putty wasn't used as a repair, as this makes no sense. According to your home warranty company, there was another contractor dispatched to your residence in May for the air conditioning unit not working and it was reported that the part needed to repair the air conditioning was no longer available due to the age of the a/c unit. Cool & Cozy is a nationally ranked award winning contractor with AHS Home Warranty Company and would appreciate that any reviews posted on this site be posted with accurate information. Unfortunately, Anglie's list allows reviews to be posted to their site without verifying first that the information posted is valid and accurate."
Our gas furnace stopped maintaining temperature in February. It would not stay on for more than a few seconds. Called AHS our home warranty company and they scheduled Cool & Cozy to come out the next day. We had a window of time and the gentleman showed up just before the time he is due to arrive. He found the problem, located a part nearby and replaced it all in less than 2 hours! Unfortunately we also had the igniter go bad a month later on March 4th though no fault of Cool & Cozy. Again we called AHS and they dispatched Cool & Cozy. I was so relieved it was them again! They came the very next day at the beginning of the service window. This time there were 2 gentleman, 1 being the owner. They identified the problem, replaced the part, and we were back up and running! Very satisfied with the service! Friendly, knowledgeable, courteous team.
2. Cool and Cozy was hired by AHS to do an independent evaluation. After everything was finally evaluated and determined, Cool and Cozy fixed the botched job and has been doing our HVAC work ever since.
3. Part of that work has been the fall and spring services. Regardless who shows up to do the service (father or son), the work is done professionally and neither one of them gets tired of answering my questions and letting me watch and poke around a bit with them.
4. When we made a very bad decision and let our electric provider put a governor on our heat pump, I made a very frantic call to get the temperature down not understanding how the increase in heat would affect my asthma. Cool and Cozy very calmly explained to a very panicky me how to override the governor to turn on the air and give myself cool relief.
5. Anyone who has worked with a home warranty company knows that the rules and regulations are incredibly bureaucratic. I don't mind dealing with them to get rid of a bad provider, but Cool and Cozy is NOT a bad provider. A little patience is sometimes necessary when the weather is really cold or really hot, but that applies to every HVAC company. The professionalism and care with which Cool and Cozy deals with its customers will keep us as one of its customers.
6. I highly recommend the spring and fallservices. They are well worth the pittance they cost in catching issues compared to emergency calls later.
During their visit, George was extremely instructive, open to questions about the system. I learned a lot from him.
Licensing
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