Did a very good job of cleaning in a short amount of time. The problem a valuable picture disappeared from the wall. No one on the crew will admit to the disappearance.
Description of Work: Cleaned the basement of soot from chime pipe installation gone wrong.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
George S.
11/2013
5.0
remodeling
 + -1 more
I was very pleased with the clean up, every thing was done in a very professional manor. The one big exception was one of my framed pictures disappeared off the wall in the process. I called them back and the picture was never located. The whole job was excellent until I discovered the picture was gone. One of the clean up crew must have had sticky fingers. This raises a question of what else disappeared in the process that I have not noticed as yet. An otherwise great job is marred by the disappearing picture.
Description of Work: My chimney had been relined by a professional chimney sweep. In the process all the soot in the old chimney went all over my finised basement. The whole basement was covered with a layer of black soot. They cleaned the basement incuding a book collection and steam cleaned the carpet and furniture.
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Service Categories
General Remodeling
FAQ
SERVPRO is currently rated 4.5 overall out of 5.
No, SERVPRO does not offer free project estimates.
No, SERVPRO does not offer eco-friendly accreditations.