Above and Beyond Cleaning
About us
I have 3 employees they do my evening work. I subcontract the window cleaning. We have been in business for going on 5 years. We have very satisfied clients. I started out with two buckets a few cleaning supplies and a vacuum working out of my Jeep. We are the proud members of the Millersville Business Association and The Lancaster Chamber Of Commerce. Try us you will be pleasantly surprised. Family owned & operated. Award winning.
Business highlights
Services we offer
Residential & commercial microwave, kitchen cabinets & fireplace glass cleaning. Chemical free cleaning., mini blinds, windows
Amenities
Emergency Services
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
5% | ||
11% | ||
9% | ||
0% |
When we came back in a few hours no one was there but they left 2 full bags of garbage in the garage for us to throw away which I hadn't expected. Walking through the house I was very dissatisfied with what i saw. There was dirt on the tile floors that hadn't been there when we'd left. There were spots on the bathroom floors that I easily scraped up with my fingernail. There was still the previous owners' grime and crumbs under the countertop and oven ledges. There was a checklist on the back of the invoice that was left on the counter.
I hadn't had a chance to call Elaine about the job until a couple weeks later. When I did we went over the checklist together. It wasn't until then that she told me she didn't do any of the cleaning but instead two of her employees had done (or not done) it. I hadn't realized that Elaine herself wasn't going to be the one doing the cleaning because of the things she'd said SHE was going to do when we were walking through the house. She apologized that I was unhappy and said she'd wished i'd called her right away because she would've come out to fix it. Instead she took an extra 10% off the price.
Overall I was unhappy because I still had to re-clean a lot. I also wish I had known up front who was going to be doing the job. Her prices are cheap but you get what you pay for. I have not used her since.
I read all the reviews on Angies list and decided to go with them. Elaine was very professional and polite as I asked her about the services she would be performning. My wife is 20 weeks pregnant, so it was very important for us to have the house fully cleaned before we moved in, since she wouldn't be able to use a lot of the cleaning supplies.
When we moved in, I have to be honest and say we were pretty dissapointed with the job that Above & Beyond did. Of all the appliances, only the refridgerator was cleaned. The oven, microwave and other appliances weren't even touched. I could chalk this up to miscommunication, but "Top to Bottom cleaning" would suggest to me that all appliances would be cleaned. My wife is a very tough grader because she loves to clean, but even for myself, this was just not a good job. We had to get out our cleaning supplies while we were moving in to do a lot of the cleaning that Above & Beyond didn't do.
Additionally, our baby's room was just painted and we explained that to Elaine. It looked like whoever did the carpet cleaning must have banged into the wall with the machine and put a hole in the wall that we had to repatch up.
On one positive note, after we received the final bill of $430 from the cleaners, I called them and mentioned to them our dissapointment, and they did let us take $100 off the price because of these issues.
But for the most part, we were very dissapointed with our experience and there is a 0% chance we will use this company again.
Elaine is very professional and is passionate about how her company is perceived. We have had them out twice and both times the ladies were on time and we had the same "lead" person both times. The first time they arrived I walked them through the home and gave them my "aboslutely must be done" and my "not necessarily have to be done" instructions, which I had already gone over with Elaine at our initial meeting. They second time they came in - they knew exactly what to do without any additional instruction from me. We expect to have them return on a monthly basis.
Licensing
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