Bekins Moving & Storage

The entire experience was a catastrophe from start to finish. Only one packer showed up. Many, many items that should have been packed in boxes were left out to be put on truck unprotected. Many items never received an inventory sticker, and consequently "disappeared" during the move. Bekins took the position that if there was no sticker--the item never existed. Clearly a very flawed system. Every piece of furniture sustained damage--some pieces, including my antique dining table, were damaged beyond repair. Mirrors broken, pictures broken, Every plastic tub cracked or broken completely. Several tubs containing clothing were ripped apart, the clothing inside clearly had fallen out because it was all muddy and covered in leaves. I found several sweaters that were stuffed into a garbage can full of yard tools! Every box that entered our new home was damp, ripped, and or crushed. The movers arrived three hours late to pack the truck--then complained that it took so long. At one point in the day I discovered one of the movers in my kitchen fridge. "Can I help you?" I asked him. "Don't you have any soda!?" he yelled. "I want some sugar!" I was so scared--he looked deranged and desperate. "I filled the fridge in the mudroom with water and Gatorade," I told him, but he either didn't hear me or didn't care, because he grabbed the jar of protein powder I had on the counter and helped himself! He scooped some powder into his Wawa cup with his hand, added water and guzzled it. His eyes were crazed and his behavior erratic. I was absolutely petrified. Bekins did not acknowledge nor comment on this incident when I told them. Nothing. We sustained thousands of dollars of damaged and stolen goods. We filled out all the paperwork--complete with extensive photos of the damage--but Bekins only offered us a few hundred dollars. Not even enough to buy a second hand table. We appealed--but to no avail. So my advice? NEVER EVER use Bekins! Tell all your friends and family--Never ever use Bekins!