JC Heating & Cooling
About us
Cost is determined by the job. Additional email - [email protected]. Additional phone - (215) 493-7455.
Business highlights
Services we offer
Installing, air duck cleaning, boiler, chimney safety, drain & sewer cleaning., electricy, furnace, heat pump, humidifiers, oil tanks, panels, plumbing, repair and replacement of heating and cooling systems, solar systems, sump pump, water heater
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 36% | ||
| 23% | ||
| 14% | ||
| 14% | ||
| 14% |
The third job (same day) was replacing the oil line between my furnace and oil tank. I didn't think it needed to be replaced but relied on the technician since I needed to get the heat on and running in the house. Over $500 to replace a line and install a filter seemed like a lot of money. On top of that I get a letter from the company with a sales pitch taken directly from the web site of my oil tank manufacturer about why I need to spend more money with JC heating to relace the oil pipes. It seems like they want to milk every last dollar from every customer and I get the impression it comes from the top. The work itself was performed adequately but over priced and lacking in some other areas.
"Dear [member name removed], just wanted to respond to your review. The biggest fact that you don't seem to understand that your oil tank is over 60 years old and coming to the end of its life and is in need of repair. Repairs are expensive in today's world. Our goal was to protect you and your family from a fire and or a oil spill from your oil tank. Thank you for your business. Look forward to serving you in the future. The staff of JC Heating"
"From your review it is apparent that we did not do a good job on explaining the condition of your old heater, while the heater was running, the heat exchanger was crack and allowing carbon monoxide fumes to enter your home. The service man shut off your heater to prevent personal injury to your family and possible death. It is never pleasant to replace a expensive appliance that is not plan for. Thank you for you new heater purchase. The staff of JC Heating. Please feel free to call on us anytime."
The installers were always on time, and called if they were going to be delayed.
They worked tirelessly and were always friendly and eager to take care of any suggestions or questions that we had. Everyone bent over backwards to make the installation a genuinely pleasant experience.
Even the secretary who answers the telephone is helpful, knowledgable and pleasant.
All of the people at JC Heating couldn't have been nicer to work with or more accomodating. They met all of our expectations and more.
Less than 30 days later, the blower stopped working again. Again, it was a Saturday. I called for service, explained that I had had their company replace the part and I thought it might have been faulty. I was told that they only make emergency service calls on Saturdays to people who have service contracts with their company. I explained to her that her company had done the work previously and I believed it was the part they installed was the problem. She told me point blank that they would not come out on the weekend, and if I wanted to make an appointment to call back Monday. I never did, and ended up with a different contractor who did come out immediately, and fixed the problem! It was not the circuit board, it was the fan (maybe due to it running constantly for 6 days!).
I would never recommend this company and will never use them again!
"Sorry to disappoint you. From your review we responded to a not heat call and found a defective circuit board. The board was replaced and solved your no heat issues. From your review, you call 30 days later on a Saturday for a not heat call. That day we were book with emergency no heat call from our service agreement customer's that we guarantee 24 hour service and was unable to respond to your call in a timely manner. From your review a different company replaced the blower motor and that solved your current problem. Please note: motor's are build to run no stop and running a couple of days would not have damage the old motor. Again, Sorry that we had disappointed you. Please feel free to call on us again. We promise to work harder the next time. The staff of JC Heating"
When the job was finally completely done, it was done correctly and the area around the furnace was cleaner than when they started, but it shouldn't have taken 3 techs 2 days over a weekend to complete the job. Since something they could not foresee may have happened with the original tech and we've used them before with no issues, we'll give them another chance.
"Thank you for the positive review you gave us. While we did have some problems with getting the right parts we needed for the job and it took a little longer the we expected. We think, every thing work out in the long run. Sorry for the lack on communication. We will work harder the next time. The staff of JC Heating."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.