Benjamin Franklin Plumbing
About us
Your local Benjamin Franklin Plumber has been serving the Bucks, Montgomery county and Philadelphia area since 1984. We promise prompt and professional service to all of our customers. "If There’s Any Delay, It’s You We Pay.®" We look forward to solving all your plumbing repair, installation and service needs. Call us now to schedule an appointment. 12 employees. Uses subs for chimneys. Cost is determined by the job. No travel charges. Additional charge of $69 for 24 hour emergency services.
Business highlights
Services we offer
& Toilets, Disposals, Drains, Faucets, Frozen Pipe Repairs, Plumbing – Water Purification Systems, Pumps, Septic Tanks, Sewer & Water Installations, Sinks, Tankless Water Heaters, Tubs & Showers, Whole-House Re-Pipes, Winterization
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
89% | ||
5% | ||
2% | ||
2% | ||
2% |
It wasn?t his fault. I mean I could have turned around and said no, but if you don?t have the service done, then they will charge you the service fee. I wanted the work done and I had already taken the day off. They were also running a deal with the fact that they were going to send you two movie tickets. I had never gotten the movie tickets, I called about them once. I was going to call about them again. It seems like a stupid, silly, little thing, but to me it?s false advertising. If you?re going to tell me that you?re going to do something, then I call back and you say, ?oh, I?m putting it in the mail, you?re on the list!? I?ve never gotten the tickets and we?re in June. It?s very frustrating, even if it?s one of them.
They not only cleared the problem, they also helped us understand why it happened.
This allowed us to make a change in our procedures so as to eliminate this from happening again
3/30 Plumber returned to replace the 7 year old hot water heater with a new one.
4/17 Basement carpet was found to be wet again and water was in the pan under the hot water heater. Again, we were not home for a few days and found the leak when we came home.
4/18 Plumber came out and identified that the high pressure relief valve had opened and caused the water to drain into the pan as well as spray onto the carpet. We were told that when no one is home for a few days using the system, pressure can build up and the thermal expansion tank should compensate and take care of the additional water pressure. Since the heater is brand new the plumber suspected the tank did not leak, but that the thermal expansion tank did not perform properly. He found that the expansion tank was not pressurized to match the 50 psi house water pressure. The plumber pressurized the tank to 50 psi and then left.
4/18 I contacted the plumbing company to express concern and ask why the original tank was replaced given the two scenarios were identical before and after the tank was removed. I was told the original tank was thoroughly inspected and found to be leaking. We dispute this, but cannot prove it since the tank was removed by the plumber and discarded. I asked to speak with the owner but was only permitted to speak with the manager. The manager did call me and offered to have the carpets cleaned but was not willing to accept the possibility that the original leak was due to the pressure relief valve opening and remains firm that the tank leaked. If the tank leaked, why would the water not be contained in the leak tray, and how did the carpet get soaked?
After a home inspection, I had a laundry list of plumbing "things that should be done before something happens" to be done. I called several plumbing companies in order to get estimates. Benjamin Franklin Plumbing was by far the best by returning phone calls and getting an estimator to the house right away. Carmen was prompt, respectful, knowledgeable and friendly. He explained how we could save some money by combining certain jobs and waiting on others. We wound up having several different tasks done by Benjamin Franklin Plumbing (iron bathtub plumbing replaced, water facet, drain cleaning, drill hole for dryer vent). All the jobs were done in a professional competent manner. Carmen always returned for each job sometimes with help. They always showed up in trucks and uniforms marked with the Benjamin Franklin Plumbing logo. After the first job, I was disappointed in the quality of the cleanup and informed them through a comment card. Their front office called and asked what they could do to correct the situation and followed up later. Every job after that, the cleanup was as thorough as I would expect from a top-notch service. For the outdoor facet in this case, they were on time, did what they said they would do and kept us informed. One thing, they do seem to be on the expensive side compared to some of the estimates I got that eventually trickled in. But, you are getting top notch service and I did not have to wait for anything. Whenever I called or scheduled a job, they were on it promptly and the job was done to last. We would recommend them.
Licensing
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