MRH Services, LLC
About us
MRH Services, LLC is the Lehigh Valley and surrounding area's leader in Air Conditioning, Heating and Electrical solutions for your everyday needs. MRH is one of the area's largest installers of home and small business HVAC and emergency/standby power generators. MRH Services takes pride in delivering their projects on time and within the customer's budget. MRH was started by Michael R. Hein in 1996. Mike believes that customers deserve to receive the highest quality of service at a fair price. Today, that standard of service continues with every employee at MRH Services.
Business highlights
Services we offer
Air Conditioning, Electrical Services, Generators, Heating
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 21% | ||
| 16% | ||
| 5% | ||
| 0% |
The electrician arrived on time. After discovering that a GFI receptacle was bad, they said installation of a new one was included in the labor, but the cost of a new receptacle and two single pole wall switches would be $75. This is where they try to make their money - these three items at a Home Depot cost less than $25. I declined.
"My people are all electricians and we did come out and give you a price that is what your coupon was for we don't come out 2 times for the same coupon and when you called you were looking for more of a discount. How much time do you think you get for that coupon?"
"You did call looking for what you needed to do the job and I am a contractor not Home Depot where they give you free advice. If you call and want the work done I have no problem with that my problem is when you want it done for nothing. Correct I was not interested."
"Thank you for your purchase. The price of the material is the price of material. I do put a mark up in it as all contractors but the price is the price and you would be charged that no matter who did the work. It still is a very good deal we normally charge a $69.00 dispatch fee and $65.00 a hour plus material"
"Troy showed you the fixture was broken right out of the box and you told him to install because you didn't want to pay any extra labor for him to wait there while you exchanged the light. I not sure how you buying a broken fixture affects my rating other then the fact that we charge for our labor which is how any business works."
"Yes my guy was late and he did not call which was our fault. As far as the job goes before we went there I told her on the phone it had to be a legal generator hook up. Well when we got there sure it was a rigged set up and as a licensed contractor I won't touch it due to liability. We did explain and offered a price to do it the correct it.i refuse to put my license at risk to save somebody a few dollars."
I asked for a quote on a programmable thermostat and was given, seemed reasonable so once I do my research I may call them back to install.
"Thank You!"
We all walked through the house together to discuss other possible projects. We wanted to have two network cables run from the basement to two bedrooms on the second floor and a spotlight installed, which would shine on our driveway. The two of them were very apprehensive about going into our attic, since the opening wasn't that large (30"x21"). We also have a cathedral ceiling in our master bedroom. We had other contractors in the attic several times before, with no complaints. The combination of the opening and the cathedral ceiling deterred them enough, that they quoted us a whopping $3,200 to run the two network lines and to install the spotlight (actually, I am not even sure the spotlight installation was included in that verbal quote). Yep, $3,200! He said it was mostly labor. I told him to forget it and that I would do it myself.
As for the work in the breaker boxes, the owner said that if his electrician goes over the pre-paid Angie's list one hour, that it would cost $65 per hour. We were only talking about him installing three breakers. The original electrician, who installed the transfer switch, was able to install three breakers in about 30 minutes. I told him to stop at one hour, because there is no way it should take him longer than that. The owner left and his electrician began working on the breakers in the basement.
After about 30 minutes, the electrician said he needed to run to Lowe's to purchase a 20-amp breaker. We had to specifically ask him if there was going to be an extra charge. He had to call the owner. After a few minutes, he said that I would be charged $45 for the breaker. He said that he didn't have any breakers of that model, with that amperage, in his truck. At that point, he had only transferred one breaker (for the refrigerator) to the transfer switch panel. I told him to forget it. He then said that he would still have to charge me $40 for the breaker he just installed. I asked what the amperage was on that one. He said it was a 15-amp. Wait, a 15-amp? I told them earlier to use the 15-amp breaker (used for the garage) if needed. He apparently had a 15-amp breaker in his truck and, without telling me he was going to install one of his own parts, he went ahead and installed it. There is nothing like surprise charges when the job is complete. I refused to give him $40, so he took $20. I advised him to have the owner contact me if he wanted to try and get the other $20.
In summary the technician was there for almost 2 hours and only installed 1 breaker. Let's not forget the $3,200 he quoted me to run the 2 network cables.
"My only response to this is the person that did the original transfer switch didn't know what they were doing or the home owner would not have called us to look at the problem. Yes I did quote $3200.00 to do the work, as a professional we have to do it correct and he did not have to hire us it was a FREE quote. The coupon was for labor not material. Instead or being a nice guy I should have walked away when I saw the work that the other electrician did that had code violations all over it and would not pass inspection I tried to help the guy out and he ripped us off for $20.00. Lol it is amazing what you see when you work for people."
"Thank you for your business"
We will use MRH Electrical for any future work.
"Thank you very much for your business"
"I am a business ower and it is not possible to do all the work personally.The tech that i sent out is a electrican and we have worked together for over 30 years.If tere was a problem with him it was never known to me. I stand behind my work 100% if there is a problem i dont hide we will come out and correct it. I think the only problem was that the customer wanted a $3000.00 job for $2500.00.I did cut the price by taking some things off the quote and the customer knew that, then they wanted something added after the job was complete and i sent my employee back out there to do it and when they found out it wasnt free they sent him away after i got all the material for the job.If i did work for free you wouldnt see me on Angies List i would be out of business."
Mike and his guys arrived on time and were very personable to my wife and I. They were also very helpful in making recommendations that we never would have thought of . We felt comfortable leaving the house while they were inside working. They found a safety issue (a receptacle below a hvac return duct). I really didn't envy them when they were up in our attic crawl space on a humid day in late july!
While working at the house we asked them to add outlets on either side of our fireplace mantle, to move our modem connection from the kitchen area into the spare bedroom and to add a new phone line in a more convenient area of our family room.
All of the guys were great and we are very pleased with the electrical upgrades to our home. We will be using MRH Electrical Solution on future projects.
"Thank you, it was our pleasure"
Licensing
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