DWIGHT FRANCIS ELECTRICAL CONTRACTOR

They got the permit and did the work. They connected the electric and meter and breaker box and everything was done. When the city came for inspection, they found it was wrong. They put the meter box under a metal step and the 200 amp cable was done incorrectly. Later on, the city inspector found the job was done completely wrong. They were supposed to come back out and fix it. They have never showed back up to fix the job. We received a violation from the city. Now the city is taking us to court and we have to hire another electrician to correct the job.

He and his assistant did a great job...very professional and friendly....would rehire!

He is excellent I have been using him for years. He has certain days when he gives you bids. He is very neat and on time. I have never had to call him back for any work he has done. He is trustworthy.

Service was good. They came out to give me an estimate the same day that I called. The next morning they were calling to confirm I wanted the service done and they came out that afternoon. I had an emergency and had to leave before the job was completed. They emailed me my receipt the next day. I would definitely recommend this provider.

We have a very nice 23-year-old house, which has some complicated wiring and electrical issues. We had number of electricians before. This is the third time we are hiring Dwight to do things here and the garage. They were extremely punctual; they said they would be here at 8:30 and they arrived closer to 8 o'clock, line up all their tools and equipment outside the door, so that when they are ready to go, they could just pocket them. Everything about these guys was good, nothing was bad. The workers were efficient. There was one guy who virtually did all of the indoor work in just 4 to 5 hours; I was amazed at the work of this person. Everything they did works like a charm. The outdoor stuff was a pretty big job. He had a couple of guys who did it on separate days. All the guys were extremely nice and they are amazingly neat about their work. They come in to the house, throw down a canvas on the floor so that they don't track in and out any dirt when they are going back and forth to the truck. They were extremely pleasant guys. They kept me informed. They are the most professional guys that we dealt with. The pricing was extremely reasonable, I have no complaints about pricing. We had lot of problems with the track lighting in the gym from the original contractor; we had 2 different electricians to rectify the problem, there was some tricky wiring issues going on down there and Dwight actually diagnosed and fixed it, which is real boon to have rectified a nagging issue. One other electrician had screwed up our breaker box and Dwight guys fixed it for us. He was very quick. He was very relaxed, no rush, no urgency. He came back after 10 days to collect the payment. Dwight is very professional and nice guy. I wouldn't think about anyone else, I would use them again.

This was my first experience with an electrical contractor and it was a pleasant experience. They did what they had to do with little damage to the property. They were excellent. Their prices were reasonable in comparison to some of the prices I got. I got another price that was the same, but it didn't include everything they did. I am about to use them again.

Dwight came to give me an estimate, and we discussed the work. His price was exactly in line with the other two estimates, but his communication seemed better (I really like being able to communicate by email) and he seemed to understand the job well, so I went with him. This was probably my error, but I assumed that although he would have helpers he would be there for the actual job. Maybe that's the difference between an electrician and an electrical contracter. His crew showed up for the job, and although they did some things very well (the recessed lighting, changing the light fixture) in two major jobs they seemed determined to do the job in the easiest way possible rather than the proper way, with very poor results. The biggest issue was with job #3. We had one non-grounded plug in the middle behind our bed, and we wanted to each have a grounded plug behind each of our bedside tables to plug in our phones, etc. within easy reach. Not something we would normally have spent money on, but we figured we'd add it to the other work being done. There is a window above each bedside table, and therefore instead of running the electric around and under the window, the crew member decided that was too much effort and just placed the electrical sockets out in the middle of the bare wall, in full view, between the bedside table and the opposite wall. It was ridiculous, like I would deliberately place a socket in the middle of an empty wall and have all the cords pulled out to there? He had already cut the big holes in the wall by the time I realized. I told him he needed to fix it, and he just kept saying how it was "much harder" to put sockets under the window. Well, that's why you get an estimate, right? He did eventually place the sockets appropriately, but now we have poorly-patched giant holes very visible in our walls and I have to buy more paint to try to fix those up. I don't think the walls will ever look right there no matter how much I try to fix those patches. They did a similar thing with job #2. The previous owners had run an extension cord from the side wall to behind the entertainment center, but we wanted a permanent four-plug outlet there. They kept saying it was "too hard" to put it in the wall, and could they just run the cord through a pipe and have an electrical box sticking out from the wall instead? Well, no, that's basically no improvement on the extension cord. They did figure it out and ran a pipe on the outside of the wall in the garage, but again this followed lots of complaining about how hard it was. In a few ways they were very good. They consulted me about the placement of the recessed lights. I had originally told them to hang the chandelier too high and they lowered it for me. And I was so flustered by the problem in the bedroom I signed off that they had fixed the other outlet in there (job #4) when they had not, and Dwight did send someone back to fix that. He said he would come back and look at the patch job, but he did not, and he never really apologized for that. In my mind that was a huge problem, and will keep me from using this electrician again when there are others similarly priced who might supervise more closely or have more conscientious crew members.

I have some track lighting in my home that was sparking and the lights were dimming periodically. I had a couple of other electricians come out to my home and they had no idea what was wrong, and Dwight Francis came out and knew immediately what was wrong. They were very responsive to me. I called them, they were back to me immediately and they sent someone out the next day. They had to order a part for me, so they scheduled another appointment about a week later and came back. They came out on time for the second appointment, and laid down mats so that they would not make a mess. They nailed the issue and were very helpful.

Dwight Francis is comfortable using email to schedule, which I prefer. A team came out to do the estimate. Then I was given a timeframe in which to accept the written estimate, and once that and a deposit was made, we scheduled the work. The team of electricians got here on time, worked steadily, and thoroughly cleaned the several work areas before departing. They were courteous, patient, and efficient.

Fine. Dwight did the job quickly and neatly.

He was punctual and the price was right. He did a good job.

He was very friendly and knowledgeable. He was transparent about what he would do and what he would charge. We opted to not have the service done, but we would use him in the future if needed.

Dwight Francis returned my call promptly and got the job done with in two days as I wanted it done before Thanksgiving. He easily accommodated my schedule and was pleasant to deal with. We handled the confirmation by email which was good for me. The job itself was quick and simple (if you know what you're doing-and the electrician obviously did.) Another helper came with the electrician to hold the chandelier in place. Though they made almost no mess they did sweep up the area after they were done. (My floors were in need of it anyway...) They brought all their own equipment including ladders so no standing on chairs. I didn't ask for an estimate but feel the price was fair considering travel time and the professionalism and responsiveness I received.

Job went well overall - there were a few things that had to be tweaked during the course of the job (change orders), but they were very responsive overall. The quality of the work is good. They got the bulk of the work done in a timely fashion, which was a challenge given much other major work that was going on in the house at the same time. They also pulled all necessary permits and got the inspections completed. One area where they could improve is in the the rough patch up of holes cut during the rewire - while they said the patch would be rough, it was much rougher than I had expected - but I was getting the house repainted anyhow so no big deal. If you work with them you might want to consider bypassing the rough patch and having your own drywall/patch person do the close up. Generally they were very good about minimizing damage to our old plaster walls though.