Donnelly's Plumbing Heating and Cooling

Customer for many years, paid for maintenance service, and had equipment failure. Donnelly's wanted to charge $450 to replace a condensation line that is nothing more than vinyl tubing that connects to a pump and goes to a drain. I installed it myself for $25 and now Donnelly says it has voided my warranty. Donnelly's wants their customers to pay their high maintenance fees with little regard for their customers. I would give one star and hate to do this because the technicians are terrific. They are always professional and courteous. The company itself is looking to cash grab customers through unreasonably high prices.

They sound great and trustworthy but they WILL take advantage of you. Appointment scheduling was great however I feel I was robbed. $538 to replace a motor condenser. This is the easiest repair that can be done on an air conditioning system. They charge a $59 diagnostic fee which was on top of the $479 to replace a $30 part in 15 minutes. I am new to central AC and It is totally my fault for not doing my research. If I did I would have paid the diagnostic fee and found someone else to replace the condenser. This service should not have cost more than $250. They sound great and trustworthy but they WILL take advantage of you.

DO NOT CALL THEM!! If I could give them a big fat zero I would! If you are looking for an honest plumber keep on looking because Donnelly are thieves. Charged $1800 to replace a toilet! If you do get a quote from them first have your head checked and then double check what they are charging you for BEFORE you agree to anything. $1800 for a toilet!!

Paid >$900 to install $200-300 toilet. Dumb me

I've used them before.

They are year Spring and Fall. You take out a service contract. They are very good. They always come right when they say they will. They wear little booties in your house, so they don't get your house dirty. I like them very much. I don't have a comparison for price.

I don’t recall the price, but if I used them then it was probably a good price. It is what it is. They just came in, replace, was knowledgeable about it and they would tell me what the issue was.

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The $89 was for the Winter service and it included the Summer service too. 
They definitely looked at the situation and give you more information about the equipment, some of the background and other things to look for in the future. Because they are familiar with that type of model of equipment, so they will tend to give me a heads up on what to keep an eye out for going forward. 
They honor the manufacturer?s warranty.

I've been with them for about 15 or 20 years and I had an annual contract with them that they would come and take care of air conditioning and the heater and all that good stuff. 

They're always here on time and they call before they come.

Plumber was nice and professional on the phone, but quoted me $1418 to replace a shower valve. This is a totally unreasonable price for the job.

My garbage disposal made noise but didn't run so in inspecting it I saw that the pipe to the sink on the other side was damp. I checked around because I have a whole house rainsoft system component under that sink also and checked it for leaks there was none which makes what they ended up doing criminal. The one thing was they were punctual. Came in said garbage disposal need to be replaced. They quoted $500. I said no but what about the pipe on other sink. My boyfriend who is handicapped and not knowledgeable in owning a home said tech quoted $250 to fix leak. I came home to my water softener component cut out. Here the tech Nick claimed the water softener was the source of the leak. I know this not to be true because if it was leaking I would have called rainsoft not the plumber!!!!! So deception #1 by the way he didn't fix the pipe at all. Next my handyman came by for other reasons and I told him the story. He then takes an alan wrench and in less than a minute gets my garbage disposal working. Do use this company either they are really dishonest or just really bad plumbers but if a casual handyman can fix my garbage disposal and you said it's burnt out and needs to be replaced there is a definite issue. Anyway they created a new problem, charged me $244 and now won't return my calls regarding a partial refund. Criminals that take advantage of the feeble - do not use.

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They're horribly overpriced. They refunded the $45 ultimately. They tried to sell me a hot water heater at 5 times the going rate. The water heaters they installed were $700 - $800. They wanted to charge $2700 because they have a great company that trains everyday. They have an overpriced product. They have a quick and polite response from the owner in the refund of the diagnostic fee.

They were excellent in their work and expensive with their price.

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Rob did a very good job.

Tom G. Was the most professional plumber. He explained the process and what my options were when my hot water heater was leaking. He cleaned up after himself. He even helped me with some of the electrical equipment that a clean up company left to dry up the basement. I needed a new hot water heater. I got one with a ten year warranty.

Came out within a very short period of time. Replaced sump pump quickly and tested the line. Ed was very professional and courteous. Now Donnelly's is my go to plumbing company.

it went well, we were in a jam with the frozen main water line and they came out and took care of it. In the process they found the gas leak and saved us untold trouble.

CAVEAT:The date and price given above are guesstimates. I don't have the paperwork anymore and it was almost 2 years ago, so my memory is spotty at best.
They came out to find the source of a leak that had set off my alarm system, because it was dripping (fast) onto the alarm system's control box in the basement. Turns out the leak was coming from the fire sprinkler pipes, so they couldn't do anything. However, they figured out which valve shut off the water to the sprinklers (different system from the house water), so I was able to have water service again after they left. That made life easier, since it was a good week before the company that installed the fire sprinkler system to come out to the house.
I've used them a couple of times before. The first time was when my A/C went out a year or so before during some of the hottest days of the summer. I'd called another HVAC service before them who said it would be at least a week before they could come out. Donnelly was out the next morning, and I had a fixed A/C within about an hour or so. The techs I've met have been punctual, competent, and courteous. They all answered every question I had and made sure I was happy with the work they'd done before they left.

Tom came prepared to address our drain problem and had it fixed within minutes. We did purchase the membership as I will be using this company for all future plumbing needs and will be requesting Tom. Exceptional service at a reasonable price.