Cardinal Camera - Lansdale

On 9/11/17 I stopped by the Lansdale store and purchased a battery and charger for an upcoming trip. After the items sat in a bag for 5 days I tried to return them and was told I could not return them for a refund, I could only get a store credit. I was referred to the sales receipt where the company policy for batteries and chargers is stated. The policy was not disclosed prior to the sale nor is the policy posted anywhere, every time I'd been in the store and shopped I was informed of a 30-day price match or return policy; I would have no reason to believe this purchase would be any different. The receipt was placed in the bag, again without disclosing the return policy. I was concerned about the extremely high prices that were charged for the item and decided to do some online research. I found the same item for significantly less. I left a message for the owner, Kurt Seelig, to contact me. He never called. Wanting to reach a resolution prior to my departure, I call Mr. Seelig a few hours prior to my departure. Mr. Seelig was rude, condescending, and continually interrupting me. He told me that he implemented the policy because people would use the batteries and chargers and then return them after vacations, when I tried to explain that the items had never been opened, he told me, "I'm in retail and we have a policy." When I tried ask why he would refuse to provide a refund on items that have not been opened and could easily be returned to inventory he interrupted me by yelling at me, "You're not getting a refund, it's on the receipt. You can get a store credit." and then hung up on me. I filed a grievance with the BBB and despite multiple attempts by the BBB to contact Mr. Seelig, he has refused to respond to them also. Why would I want a store credit from this company? They would prefer to hold you hostage than earn your business. The company has no sense of customer satisfaction or quality.

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They also do camera repair. They always compare their own prices to Amazon so they sell as the same prices as Amazon. The benefit is that I can get the camera from them right then, and they are local; instead of having it shipped from Amazon. They are very competitive.

They were very old slides that nobody uses today. It was professional-only film. Cardinal was the only place with the capability to convert that to digital. I thought the price was just right. You can't go into any mall and get that converted because most of the machines are too small. Their service was fast. They got it done in two days. They have a lab right there. The guy took the special slides home because that was the only place he could do it. The service was excellent.

I thought they did a good job and provided excellent work.

In both cases, the repair costs were about the same as the cost of purchasing a new camera with higher megapixels and more features. Rye, who I spoke with, was very courteous in explaining the choices and also offered some helpful advice on alternate cameras for me to purchase. Although they did not perform work, I found them very professional and helpful, and I will absolutely consider them in the future!

I JOINED THEIR PHOTO CLUB (20.00/YR) & GET A 20% OFF. THEY HAVE VERY KNOWLEDGEABLE STAFF & DO A GOOD JOB WITH PHOTO DEVELOPMENT. THEY ARE CERTAINLY MORE EXPENSIVE THEN THE DRUG STORES BUT THE QUALITY IS VERY EVIDENT. THEY HAVE A 1 DAY TURN-AROUND FOR MOST DEVELOPMENT. THEY ARE A GOOD SOURCE FOR BUYING CAMERA'S & WILL MEET LOCAL PRICES THE ONLY DOWNSIDE IS THEY CAN & ARE OFTEN VERY BUSY & YOU SOMETIMES HAVE TO WAIT FOR A FREE SALES ASSOCIATE.

PEOPLE ARE TERRIFIC. VERY KNOWLEDGEABLE.

CAMCORDER WAS REPAIRED PROPERLY. THE REPAIR WAS COMPLETED IN A SATISFACTORY TIME PERIOD.

A LITTLE EXPENSIVE, BUT HIGH QUALITY SERVICE.

FILM IS ALWAYS COMPLETED ON TIME. EXCELLENT EXPLANATION WHEN PURCHASING CAMERA ON ITS USAGE. ALSO PURCHASED A VIDEO CAMCORDER THERE IN 2003.