Besco Construction

Besco & their Manager Bill are great as is their installer Kaz. But had major issue with one large circle top window from JOYCE MFG.(Ohio) It kept leaking in the rain, but Besco kept coming back many times to try & fix & then also bringing a factory rep. Well Besco did everything right. It was Joyce Mfg that made it wrong, Finally after I threaten Joyce's VP with legal action, they replaced the window & now everything is OK. Only bought the Joyce brand because of their better efficiency rating(u-factor) for double pane.

Great, only hitch was awaiting a long time for Joyce mfg. To deliver the winos due to very special size as part of order. Bill L. of Besco was great to deal with as were his installers who really know their stuff.

Besco originally installed all of our windows in March 2010 (~$8,000.00).  Bill, the salesperson provided us with a high quality set of windows that met all the requirements for the Federal rebate program going on in 2010.  In fact, Bill assembled all the paperwork required for submission.  The two installers were terrific.  They completed the job in 2-days with outstanding quality!!
We have been enjoying our energy efficient windows now for 6 years.  It's so nice to have easy to open (and clean) windows.  They make the house look so much nicer too.  Recently, we noticed some marks that appeared to be contained in-between the glass layers of our large (~4.5' x 4.5') window that's part of the front bay window.  I found my original paperwork from Besco and realized that the windows have a life-time warranty.  So, I called Bill (again) at Besco.  I explained what was going on and he suggested the window is defective.  He immediately ordered a new window.  The same two installers arrived to replace that large window.  ALL at no charge to me!!  I cannot possibly ask for better service and will definitely use and recommend Besco in the future.

Very satisfied.  Would definitely use them again.

1) Worker Anthony sawed-out the flooring to access piping and discarded it. "It is easier and cleaner this way since there is a plastered ceiling below the floor" he told me. As a complete job, Mr. Cimino, the salesman, certainly expected there was rot across  most of the entire floor. In fact only one sheet of plywood was used and a little stick lumber. Extra charge $425!

2) The Moen shower requires leveling supports and squaring to the room. This is detailed in the bid. Extra Charge $320!

3) After two months, we chose a Linoleum style from his book, no additional money mentioned. Extra Charge $200!

4) After cutting the tiled wall with a saws-all to install the 34" door, a few tile fell off. The tile had to be cut to width anyway. Same at air duct and border with shower. Instead of a machine re-grout, he "scratched" the seams and re-grouted the 3-half-walls of tile. It was in the bid. Extra Charge $171!

5) Anthony took-off 9-work days to plow and sand for his customers, leaving us hanging. During one incident, Jim called and said  that Anthony will be "sick" for two days before a major storm. No regard for the dust and filth in our home!

6) Joe had looked squarely at my wife and promised "a two week job and you will have your shower on the second evening". We had no shower for 8-days and finally went to a motel. The BESCO response was "Get that receipt to us!" We should have gone for all eight days and charged them. We had misplaced loyalty because Bill, the window man, who did $40,000 worth of work here since 2008, (when we could work), had always been on time and held to his bids.

7) The web site claims "30 employees, NO SUBS. In fact, a sub "painter" did a terrible job, which was sanded-off and he came back to paint it again! The job is barely adequate.

8) Jim brought a cheap light fixture and Med cabinet and I protested that we paid extra for the right ones. I had a diabetic attack and laid down. Upon rising, he had installed the particle board med cabinet and cheap light. After complaining, they came back and corrected the cabinet. We purchased the light fixture!.

8) After two weeks of calls and e-mails demanding a final bill, BESCO finally billed us an extra $1,084, beyond the shower chair, med cabinet and Water Wise toilet upcharges which we had signed. 

After all that they put us through, they prey upon a disabled couple by inventing "extra" charges on a firm bid job. There are no provisions on the contract for any contingencies. $13.563 is a lot of money for what was bid .The job took over two-months, not the promised "two weeks" to complete. My wife became ill because she had to wait 8-days for the motel shower.

Their treatment of a senior, disabled, loyal customers is outrageous. We live our lives without any debt. To have our final payment "applied" to our account is criminal!

They have "A" because of their window crew. This bathroom work, under different people, is sickening. We demand an immediate credit for the $1,084 which was pulled from the air. They must live-up to their firm bids! I had also requested an apology but the credit will have to suffice.

Update as of 7/28/2015: we have never resolved the additional money this company is trying to get me to pay, which I still maintain is unjustified.  Now we are running into a quality issue: the floor squeaks, and it will always squeak.  The reason for this is because they didn?t screw down the oak flooring over the subfloor prior to installing the linoleum.  This means when you stand in front of the sink, the floor squeaks.  Even though this should be covered under the warranty, the company is refusing to come fix the work.

After living with our $13,850 "remodeled bathroom, the 4" x 4" x five foot enamel cover threshold has enamel chipping off and one can see and feel round hammer marks on the entrance end which I spoke to Bill about over a month ago. He said he could find out what enamel product was available. Now I will go to the manufacturer. There is no written warranty with BESCO so do not be suprised at massive up-charges and NO WARRANTY. Prepare for two months of nonsense. Buyer beware!

Besco installed a Guida front door and did a fabulous job.  The installers arrived on time, explained what they were going to do and went to work.  Several months after the door was installed, the paint on the door and side lights started to develop vey fine cracks.  I called Besco and spoke to Bill.  Never once was I put off and all calls were returned promptly. Besco came out each and every time to look at the door and they stood by their installation and service.   On one appointment Besco  arranged for the door manufacturer and paint supply company  to come out and look at the paint.  After consulting with the paint manufacturer, they agreed there was an issue with the paint and how the door was painted.  The door manufacturer (Guida)  replaced the door and both side lights.  Each and every time, Besco was there for the customer.  I am now in contact with them for an estimate for windows.

They did a good job. The salesman was very professional and answered all my questions. The installers were fine and they sent a pair of guys to do the job. They got the job done in the time they said they would and I was very happy with them. They scheduling was fine and everything went well. They worked within my schedule as well.

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They are fabulous.  They have excellent attention to detail in their work.  Their price is competitive.

The window installers were punctual and courteous. They kept the house clean and vacuumed up after themselves. Bill, the windows coordinator, kept in close contact with us and worked with us to schedule a time to get the windows installed around the many days of rain and snow that we received this winter.

Each of the doors was different and they did everything perfectly as usual.  They even custom built a new threshold for the back door and did a beautiful job at that.  We’re having them back out this winter to do some more work in our living room.

I love this company! Such a super nice bunch of guys, including the owner. I received quotes for replacement windows from at least two other companies, and BESCO provided a top-quality product that looks and performs great and was professionally installed. The quote was very fair and their windows (Dove brand) met all of my very detailed energy-savings & aesthetic requirements. The installation took one day. One window frame ended up leaking, though, but it was fixed the very next day. To clarify, the window itself didn't leak, but the house itself had a hidden leak for many years prior that wasn't discovered until the old windows were removed. I inspected the raw sill and I felt it had too much mold on it to stay in place, so I requested the installer to buy & install replacement wood, which he promptly did. However, in the next rainstorm it leaked (slightly; not a waterfall, but I saw stains through the wall paint), and when I told the company, the installer remembered the job and pinpointed the issue before he even returned to fix it. He conveniently came in the evening and fixed it probably within one hour, and it's been perfectly dry every since.
This company is one of the best and most accommodating companies around. It's family owned and they stand behind their work.
I need to point out another instance in fall 2012 where this company rose to the occasion. I had separately bought a sliding glass door from a different well-known local company in Dec 2008, which promptly went out of business. Unfortunately, the door has a leak somewhere causing copious amounts of water to pool onto my kitchen floor during very strong and windy rainstorms, but I've never had it fixed (for money reasons, but also because I tried to file a claim, which was rejected). So, when Superstorm Sandy was going to hit us in late October 2012, I called BESCO for help in tarping the door, and the owner himself brought an installer out after it had started raining and tarped the door for me at no cost (in the driving rain!!!). They even refused the bottles of wine I offered for them (which went to good use during the storm). They are SUCH NICE AND HONEST PEOPLE. They really care about their customers, and I have finally asked them to officially schedule a time to come over and help identify why and where the sliding door is leaking, knowing full well that we won't know what it will cost or how extensive the internal damage is (I can virtually guarantee that there is serious structural damage). I trust that they will not overcharge me for fixing a door they never installed.
 
I truly think these guys are great; their replacement window installation is professional and top quality at a fair price, and their windows were eligible for the 2010 federal tax rebate and were well worth it. The windows have drastically cut down the heat transfer and they are beautiful. They even tilt in for easy cleaning and I paid a little extra for full-length screens so I can pull the top window down. I have a 10 year warranty on labor and lifetime factory warranty on materials. They took away all debris; left nothing on curbside.

They were very professional and very competitively priced. They used no-pressure sales tactics, and the people they send out know what they are doing. I love that they come out and leave without leaving any debris behind.

Great, quick, fast and clean. Iwill probably use them again for an install of a sliding glass door.

From the estimate to the delivery and installation Besco was professional and meticulous in their work.  The windows looked great and the outside looked even better where they put new coverings around the glass to give it a completed look.  They came and went over a period of three days and we didn't encounter one issue or setback.

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Estimate was provided at the time and date arranged. Estimator was prompt and explained exactly what would be done and all about the windows they would use. After placing the order we were given an estimated date of installation based on estimated maufacturing of windows for our order. Windows are made to order to fit existing window openings. Installation was a bit earlier than estimated. Installers arrived a little early, after phoning ahead. Went to work and efficiently removed the old windows and installed the new windows. Drop cloths were used to catch demolition debri and after installation was completed the workers cleaned up everything. We were also having a problem with our patio sliding door. The company took out the door and replaced the bottom rollers so the door worked like new. This was done with no extra charge. Great company to deal with and we would recommend them highly.

I've had failures of two windows since installation.  Besco has been quick to replace the problem windows.  Very responsible company.

There were two men that installed the 7 windows, which took four hours. There was no fuss, no mess. The quality and the service of the windows were excellent. This is a great company, even the sales men.

As stated above, the Best.

They were efficient. Also they were on time and prompt. They were very friendly and kind. They were clean and cleaned up after themselves. It was a difficult job, but they did excellent work.

This is a superb company. The workers were pleasant and prompt. They left no mess at all. This window was not a standard size and they handled it very professionally. We felt like we got a very good deal with this company.

The installers arrived promptly. Our living room windows were removed and the new windows installed perfectly. The Storm windows were installed as well. The installers were tidy and completed the job on time.

VERY GOOD EXPERIENCE. RESPONDED TO PHONE CALLS PROMPTLY, TOOK THE TIME TO ANSWER MY QUESTIONS AND DISCUSS OPTIONS, PROVIDED PLENTY OF POSITIVE REFERENCES, EVERYONE I DEALT WITH WAS VERY COURTEOUS, EVERYTHING OCCURRED REASONABLY ON TIME AND ON SCHEDULE, AND THE CREW DID AN EXCELLENT JOB WITH THE INSTALLATION. AFTER THE INSTALLATION WAS COMPLETE, I NOTICED THAT THE BATHROOM WINDOW DID NOT HAVE LOW-E GLASS; I CALLED BILL, HE TOOK THE TIME TO UNDERSTAND THE PROBLEM, ORDERED NEW SASHES, AND ARRANGED TO HAVE THEM REPLACED AS SOON AS POSSIBLE AFTER THEY ARRIVED, AT NO COST TO ME. PRICE WAS VERY REASONABLE, AND THE QUALITY OF THE WINDOWS AND INSTALLATION IS EXCELLENT. HIGHLY RECOMMENDED.

I HAVE USED THIS CONTRACTOR MANY TIMES AND HAVE BEEN VERY HAPPY WITH THE QUALITY OF THE PRODUCT AND THE SERVICE. WOULD HIGHLY RECOMMEND.