Merry Maids of Lancaster

They were fantastic. They did an excellent job and the girls were really nice. They worked the whole time and stayed about 15 minutes longer in order to get the job done. I would use them again and recommend their service.

unknown

The fact that my mother-in-law was happy about was they cleaned the blinds and she didn't expect that. I like the customer service. The girl who I worked with me to set this up was very phenomenal. She was fabulous. She made it very easy. My mother-in-law was thoroughly impressed.

I have used Merry Maids for about 5 years off and on and have typically been very satisfied. They are very expensive, but I always felt confident in their timeliness, professionalism and coming home after a cleaning day was a real treat! In January of this year we switched from bi-weekly to weekly service and ever since the service has gone down hill. The professionalism when contacting the office is lacking and the quality of the cleaning is less than wonderful. When we switched we were given a hard time about scheduling and made to feel as though we were an inconvenience....when we were doubling our business. I have always been very flexible about days of the week, but needed the service done before my toddlers nap time at 1 PM. That was a difficult hurdle. Then I called to cancel service one day because we had no power and the owner snapped at me that they'd already contacted all of their customers to tell them that they would not be out. I had tried to be proactive and she was very rude to me. The last straw was today when they showed up late without calling and when I got home they did not acknowledge me. When I had the same team all the time I never had a problem but for some reason weekly service is above their capabilities and we have to move on.

We used the service for about 2 years. Although it started out satisfactory, in the last few months, the service declined greatly. I had to constantly remind the cleaners to vacuum under furniture and not just around it. Same with cleaning on countertops. Please move the toaster, coffeemaker and clean behind them. Dust the furniture, dust the top of the refrigerator. Finally decided to terminate service.

I was very pleased with the job. I took care of the heavy cleaning along with help from my husband.

They did a great job and I would use them again.