There prices were competitive with others.  We had got a front door and the sales rep forgot to send the information where the hole was suppose to be.  They got things in order and everything is great.

unknown

The windows were fine. Installed and work great. The only complaint is they did not make it clear I would not be able to hang my blinds back up - They did say it would be just more narrow fit, but I had to get a special contractor to get my blinds back up. I'm happy with the work, the windows, got it done quickly.

The sales pitch was replete with the usual hype about how great they were, you know, the kind of things everyone wants to believe they are purchasing : best materials, best price, knowledgeable and competent crew, concerned with appearance of work and alertness to leave no trace...etc. They required I sign that day in order to get the very special price they were offering me which I normally do not like. Of particular interest to me was the ventillation they offered. It made sense to me for my roof so I jumped through their sign-immediately hoop and applied to their financing coordinator so they could be assured of payment. I had full intention of securing my own financing which I did later secure but what concerned me was the advice from the salesman that their financing would qualify for tax deduction. My tax person did not agree with that assessment and I structured it differently to avail myself of this benefit. The next matter that concerned me was the work coordinators call to schedule the work right away as there were still winter temperatures below those the sales person indicated in the sales pitch were good for the work to take place. I was told the temperatures were not an actual impediment but I asked to hold off a few weeks anyway to allow me time to structure my financing and was granted the delay on that basis, but felt I had to work harder to control that factor than I should have had to. When the work was then scheduled to take place there was a truck breakdown so I took delivery of stock that day (a Friday) and work happened on Sunday when I had company...I had authorized the work to take place that day to be fair. It seemed to go smoothly enough even though I felt unsure any of the workers really understood English very well. As they were cleaning up after the job was completed I noticed I did not see the vents I expected and asked the man I presumed to be the foreperson and he said," ventillation not for you." The next day I called concerned about the vents not being put in and the coordinator took full responsibility saying it would be rectified as soon as possible. When the workers came back to install the venting I should have gotten in the first place it was hard to watch them rip off their own hard work intended to stay there to add it. Frankly this made me wonder what damage may have been done to the underlayment to tear off these shingles but I have been reassured that the final product is as good as if they had done it correctly the first time. The problems did not end here. On the call back the workers did not lay tarps on my deck as they had the first time out so I had mud to clean off my deck. In addition, only one side of the roof was ventilated when they left so I had to call and say the front had not been done. Eventually workers came back to do the front and did not seem to have any idea where on the front of my house to install it. They asked my brother where he wanted it put! They ended up calling the company and getting guidance but you can imagine my lack of confidence by this point.there was a final inspection and explanation and further reassurances but it certainly was not smooth.

Sales rep came to the house and measured up for the estimate.  gave me the price   I should have negotiated this down as I now believe that I paid an excessive amount for these windows.  Shame on me.   That being said,  the installation was done in a timely manner and the installers were very neat and did quality work  .   I was especially impressed with the man who did the outside trim work. He was a superb craftsman. The windows look great.   All in all we are very happy with our windows and if they live up to the promise of quality  we will be even more satisfied.  The sales manager was also professional  and worked out a few change orders without difficulty. So the problem I have is not with Aspen but instead with myself.  Over $1000.00 per window.  Oy!

The installation crew came on the date they were supposed to come.  It took 2 full days to do all the work.  They needed to return to clean up nails because it was dark when they finished the actual work.  So far, we are pleased with the work.

very fast, in one day; very professional.  only glitch, they  finished in the dark and did not clean up very well....they came  back in a week and finished the cleaning. the roof is BEAUTIFUL!!

On the evening of the appointment, I contacted the company 25-minutes after the agreed upon time of 6:00 pm to inquire where the salesman was. I was told he was unable to find the address and was lost in the neighborhood. When they gave me the house number it was obvious why. It didn't exist. It wasn't even close to my home number. When I asked why they didn't call, I was told they had been trying to call and the phone just rang. I asked what number you were calling to find out they had my home number off by the last digit. Then I was told they had called my secondary contact number which was my work number. Of course they couldn't reach me as I had left work early for my scheduled appointment. I told the rep this was not a good first impression for the company and how unhappy I was. He assured me the salesman was around the corner and would be there in a few minutes.
When Seth arrived he was very appologetic for the errors made with my address and phone number and was very professional. He explained that since they had the wrong address, he needed to reorder the report for my home to get a proper estimate for my roof. While we were waiting, I asked about estimates to replace the siding and front and back doors. He went over all my options and provided information and answered all my questions.

About an hour later, he went over my estimate costs. While Seth mentioned that Aspen Home Improvements prices were a little higher than the competion, I almost fell off the chair when he quoted the prices. He gave me quote of $42,000+ just to replace my roof. He was nice enough to provide a 30% discount knocking it down to $30,064, but that was still a lot to take in. Then he gave me a quote of $16,208 for the siding and $8,115 for the two doors and storm doors. Considering the roof estimate was almost quadruple the other two roof estimates I had already received, I was quite disturbed with the price. Doing my homework, I knew the ballpark figures and even allowing a few thousand for labor,parts, etc., there was no way my roof should cost that much.
I was so insulted with the quotes that I thanked him for his time and took the paperwork. However, not only can I not trust this company for providing a fair estimate, I would never do any business with this company as I felt like I was being taken advantage of for being a woman. In fact during the estimate process, Seth tried to play my decision off my sister as I wasn't willing to sign anything that night. He didn't realize I was the one making the decision as I own the home. 
I understand there are other customers' happy with the quotes and work provided by Aspen, but I find it hard to believe that a roof for a rancher would be over $40K when the competition is providing an estimate for $11K. Makes you wonder how honest this company and its employees really are when providing estimates to future customers. For all of these reasons, I've chosen another contractor to complete all the work on my home.

I would be very surprised if I hear from this company again and if so, how they can justify such extreme differences in pricing.

Mark is a class act. Love the new door.

We initially contacted Aspen in September 2014 as part of the quoting process for replacing our old and leaking entry door and odd colored shutters that came with the house when we bought it.
The quoting process was great, and we quickly got an estimate. Even though the price was higher than the competitors we decided to go with Aspen after reading reviews here and based on our feeling after the quote that everything would be handled professionally and we would receive a quality installation.
We placed the order and a large down payment with Aspen prior to the end of September 2014 with the assurance that the install would be completed by the Thanksgiving Holiday in November. We had a large gathering planned for Thanksgiving and wanted the project completed before that, and before the weather turned too cold.
Shortly before the Thanksgiving Holiday we were informed that the door would not be ready for installation as planned, but might be ready sometime in December due to an issue getting the glass that was ordered for the side lights and transom from the factory. But this would be without the correct transom glass which was apparently a special order, this was not noted in the brochure used to pick the glass or discussed during the purchase, and would result in an additional 3 months delay to receive the glass. It was agreed that the door would be installed with a temporary piece of glass for the transom until the ordered piece could be received, at which point it would be installed.
Aspen/ their vendor did compensate us for this delay but upgrading the steel door we ordered to fiberglass door at no charge to us, which was very much appreciated.
Unfortunately December turned into the new year and the door, along with the shutters, was actually installed in mid January. The door itself was high quality and the installation techs worked hard and did a fine job. The side lights were correct and looked great.
However the pieces that were supplied for the exterior of the door surround were not correct and were about 6" too narrow in total, resulting in an odd and unfinished look to the door.  All of the dimensions for the door assembly were taken by Aspen during the quoting process and were supposedly verified again by Aspen during a follow up measurement that occurred about two weeks after the order was placed.
Also instead of an actual piece of temporary insulated glass for the transom, we received an 1/8" piece of plexiglass which didn't seal very well and flexed quite a bit with the breeze.
  
After notifying Aspen immediately about the exterior door surround pieces and sending pictures and measurements, it was agreed that it was not correct. New items were ordered and the pieces installed at the end of January 2015. The transom was still clear plexiglass, but we did receive notification that the actual transom glass was due in at the end of February.
At this point Aspen notified us that the remainder of the payment for the door had to be processed to keep our special financing promotion. So this was done with the agreement that the transom glass would be installed at no additional cost upon arrival.
We were notified on February 24 that the transom glass had finally arrived to the Aspen warehouse and that we would be contacted to setup the installation shortly. After about two weeks we did get contacted to setup the installation. There was a small mis-communication between Aspen and the door vendor, who would perform the install, that resulted in the delay and shipping the glass.
The transom glass was installed on March 13, 2015, unfortunately it was not the exact glass that was ordered and doesn't exactly match the side lights. It's certainly close, but for the price paid we expected to get what was ordered.
 
Overall we're pretty disappointed in the whole process, both with the time it took to complete and with the general handling of the order. Now we have a brand new door that looks pretty good but just a bit off, because the glass doesn't quite match as it should. 
I will say that Aspen was open to communications during the process and did what they could to help us out. But there just doesn't seem to be much quality control in place to ensure that what goes out to customers is actually correct, or that what is offered can actually be delivered in the time frame as quoted. 

unknown

Not well. After making arrangements with one person, I contacted the supervisor to check out job. He stated if he looked at it, would not recommend to do this.

We purchased 2 Angie's List vouchers for Aspen Home Improvement totaling $1000.00.  We wanted to replace 2 windows that were drafty.  Mark came out to meet us at our house and we decided to stay with the casement style of window.  They only sell the Okna brand of window.  This was a very long meeting; Mark is very friendly and talkative.  This was in September 2014.  Aspen had to order the windows.  They took a while to come in and, due to our schedules and bad weather, they were finally installed in November 2014.  The installers were professional and cleaned up after themselves.  We haven't used the opening mechanism much since it is winter, so I can't comment on that.  I will say the screens were extremely difficult to remove; they are held in by pins which are hard to grasp.  Mark told us he would come out and inspect the installation after it was done, but he never did.

They hung up on me after I told them that Aspen Home Improvement was breaking the law by calling someone on the DNC list.

It was good overall with the exception of the schedule of putting in the window. Unfortunately, it had to be rescheduled several times. It was anything from weather to having the wrong sized ladder. It started out very good, with the salesman coming out to the house, he was very professional. The whole process was really good right up until getting the window actually installed. It was just tough to get a date and some confusion to get it done. It started in January and it didn't' get installed until July. I wasn't home when they came out, my wife was there. She said that it was fine, she didn't say a whole lot.

We really enjoy the quality of the products provided by Aspen. The sales rep was knowledgeable about the product and helped us choose very nice windows for our home. The installers arrived about 30 minutes late, but made up for it with their quality of work and attention to detail. The installers completed the project in 6 hours did a nice job cleaning up.

First and foremost, I've waited a long time to write this review only because I wanted to compare two companies with the exact same product. In March of 2014, I hired Aspen to install 13 Okna Insul-tech Windows for the upstairs of our house. The sales man, Mark, came to our home and seemed very friendly. After talking to my wife and I for approx. 2-1/2 hours about his life story, a sales tactic that I learned afterward that they use, he talked me into spending the $814 a window. YES $814.. So I signed the contract and was not given a specific date that they would do the install. A month went by and I still did not hear from them. I figured they would call me when the windows arrived and really didn't think to much about it because the windows are special order and I'm a patient person. Although, good companies at least keep the customer in the loop. Towards the middle of May, I decided to call Aspen to see if they could tell me an approx. date that the windows would arrive. I spoke to a woman named Tammy who stated "Oh yea, your windows are here lets set up a date." I set up a date and when I got off the phone, I thought to myself; I wonder how long the windows were at their warehouse? So at the end of May, Installer Scott showed up, all by himself, and installed all 13 windows. I was stunned at how fast this guy was and he was extremely personable. After installing the windows, he told me that he would be back the next day to install the capping. (Capping protects framing around the window from the elements) Not a big deal except for the fact that the next 3 days it rained. On the 4th day, Scott returned while we were at work and capped 9 windows. 4 windows in the back of the house were not completed and I couldn't figure out why.  3 more days passed and I heard nothing form Aspen. I called and again spoke with Tammy. She told me that Scott was on another job and she would call him to see when he could come finish the job and that she would call me back. Needless to say, she never called me back. The next day I called them AGAIN and got some BS excuse from Tammy as to why she never called me back. OK, Whatever! We set up another date and I took a personal day from work so that I could be home to make sure the job got complete. The date came, now 2-1/2 weeks after the original install, and by 10 a.m. no one showed up. Extremely frustrated, I called Aspen and Talked to Tammy. She told me that Scott  should be at my house. She then said she would call Scott and call me back. An hour went by and, at this point my blood is starting to boil. I called Tammy back and asked her what was going on?She told me that Scott was at my house. I said, "UMM no he's not, I'm home and he's not here. She then said hold on and put me on hold. When she returned to the call, She said "MR.Morgan, Scott said he's at your house. I said "Tammy, I'm NOT Mr. Morgan. There was a long pause and I said this is Mr.$%^&. She said oh I'm sorry. I said Tammy we set today to finish this job. Why is Scott not here? Again she gave me so BS excuse of why Scott wasn't here. I then told her that the framing of my house has been exposed to the elements for 2 and a half weeks and that she needed to get someone over here to complete the job or she would be hearing from my lawyer. She then said she would send John out if he was available. REALLY?? I hung up the phone and was completely outraged. About 20 min later I got a call from John who said he could come out in a couple hours. John then showed up and finished the capping. I could tell John was NOT happy to be doing this. Once the job was complete, I heard NOTHING from ASPEN. No apology letter, no call from the owner David, NOTHING. Here I am spending $10,500 of my hard earned money and this is the kind of treatment I get? Needless to say, the bill arrived approx. 4 days after everything was FINALLY done. Complete lack of Communication and totally unprofessional. To top it all off with a cherry, I contacted CHOICE Windows in Oct 2014 and got a quote from them for the exact same windows for the bottom half of our house. It made me completely sick when I realized how bad ASPEN ripped me off for each window. $580 compared to $814 a window. UNREAL considering Mark told me that there prices are "SO GOOD" because they don't advertise. Complete BS... However, the fact that I got ripped off is my own fought for not shopping around.(My mistake is your gain if your reading this---> SHOP AROUND) I'm more mad about  how I was treated by these people. They took my money and ran! To wrap this up, CHOICE WINDOWS completed the rest of our project and, from start to finish, did a PHENOMINAL JOB!!! I highly recommend them!

The installer removed the old patio pull door from the frame and installed a sliding door.
 He checked the dimensions of the old door and removed it from the frame. He checked around the frame for wood rot and prepped for installation. After installing the sliding door into the frame he leveled it and nailed wooden slats to compensate for the dimension difference (the sliding door was smaller) and caulked around the wooden slats. 
 The installer did an excellent job with what he was provided with. I asked questions during his process and he patiently explained
all the details as he was performing the installation.
 I do feel the salesman should have told me the replacement door would be smaller that would have allowed me time to look for
paneling or slats that would match the decor of the area instead of having plain unpainted wooden slats around the frame.

On November 26, 2014, a salesman from Aspen Home Improvement came to my house because I wanted windows replaced in my attic and basement. Aspen quoted me a total price of $2,175 for three windows to be replaced in the attic. I gave them a $200 deposit towards that amount. I subsequently spoke to my brother, who is a contractor, and he said, "Are you crazy? That is way too much. Cancel the order. I'll do your windows for you." I immediately called Aspen and asked to cancel the order. This was on December 2, 2014. I told them I understood that the cancellation period had expired, but that I was hoping they would make an exception for me. The gentleman explained that the windows had already been ordered so there was nothing that he could do. I said I understood. Then he said that he would have someone come out to re-measure the windows to "make sure my brother had everything he needs to install them." Subsequently a technician from Aspen called to set up an appointment to re-measure the windows. He came today, but something was bothering me about my telephone conversation. When the technician showed up. I asked him why they needed to re-measure the windows and he said it was to order them. The salesmen only take measurements for pricing, more precise measurements are needed to actually order the windows. So I said, "You mean the windows haven't been ordered yet?" And he said no. That means that the conversation I had with the man on the telephone was a blatant lie on his part. I understand that I missed the cancellation window, and if I have to eat that $200, so be it. But I think his lying, conniving behavior is outrageous; and I want people to know that you can't trust this company. His behavior was highly unethical.

unknown

unknown

There was a discrepancy between what they said they could do when they came to give us an estimate and what the work crew said they could do once they arrived to do the job. A more accurate initial assessment would have saved everyone wasted time.

Sales person wrote up our order incorrectly so we had to go thru a lot of nonsense getting everything straightened out. I was not happy with the Sales Person. 
Someone from the company called to schedule an installation date for 10/7/14. I canceled a doctor's appointment to make this appointment. Someone called before the date and said they had truck problems and ask if they could  come on Saturday, 10/11/14. Installers showed up bright and early and it was raining very hard so they ask to come on Sunday, 10/12/14.
Father and Son Installation team showed up on Sunday and did an EXCELLENT job for us.
I believe we bought a Quality product. I was really disappointed with the Sales person who came to our home. My overall rating was impacted by our experience with the Sales Person. I rated Professionalism Excellent for the Installation Team.
I think it should be spelled out clearly that there is a minimum order of six windows.

unknown

I had 14 windows and 2 doors replaced on my home. The service was excellent. they showed up when they said they would and finished the job in only 2 days. The quality of the work as well as the windows and doors is excellent. In just the short time we have had the new windows and doors I already notice the reduction of traffic noise, I live close to a main highway. I also, noticed that we lose less heat / air. Customer service was also great. They answered any questions I had through out the whole process. What a difference these new products have made to my home. I would deffinitely use Aspen again and highly recommend them.