POCONO RESORTS REALTY

Have been renting in Blakeslee/Arrowhead Lake/Locust Lake area for 10 years. Never had a issue similar to this one below. Pocono Resorts Realty did nothing to address the issue. Were they dismissive? - oh yeah big time! Rented through Pocono Resorts Realty a house in Arrowhead Lake, PA for 7 weeks located at 10 Pontiac Path. Signed the contracts obviously. Contract indicated $80 cleaning fee. Few weeks after we vacated the premises, I got an e-mail from the real estate agent (Lori Botti) that "there were a few issues with your stay". And the main issue was that the owner decided to spent "over 7 hours to clean the house at $25/hr". $175. That is in addition to $80. We left the house in a normal state of cleanliness it should have been in after 7 weeks of use. Obviously, it was not cleaned to the state it was in prior to our arrival. No, I did not shampooed the carpets - never had it ever occurred to me to do so in 10 years of me renting houses in that area. No, I did not wash the freezer - never had it ever occurred to me to do so in 10 years of me renting houses in that area. I do not actually mind the cleaning fee in the contract to be higher originally. But the contract was signed with the $80 fee. I understand what the owner did though. He just made some extra cash by imagining $25/hr rate and multiplying it by 7 hours. Or he values his labor so-so much (this is Poconos not Manhattan) and does not employ a cleaning agency. I don't care - he did what he felt like doing, I'm sure he is proud of himself. Why I'm writing this? Because when I asked Lori from Pocono Resorts Realty whether the contract means anything in regards to the cleaning fee debacle, she replied: "I did get a chance to review the pre check in sheet and there was no notation on there. So it is unfortunate". I quoted. That was the most unintelligent communication I ever received from any real estate agency. The contract really means nothing to Pocono Resorts Realty. The bottom line. If the owners are normal decent people, your experience with Pocono Resorts Realty will be ok. If the owners are money hungry not decent people, your experience will be not ok.