NaturaLawn of America Kutztown PA

"Hello Mr, [Member Name Removed], I apologize that you did not receive my response that was sent immediately after you purchased the big deal. There were some issues on Angie's List's end with messaging when they converted their website over to a new format. Since your property is out of our service area, we are not able to perform services for your lawn. I again apologize that you did not receive the message that I sent informing you of this. Have a great day. Bill Wilson Naturalawn of America"

"Hello, I apologize you did not have a positive experience with our company. It is always our goal to exceed expectations. I looked back over your account and I think where we fell short was setting the proper expectations. You had our program for just 3 treatments (about 4 months) and then discontinued the program. During the initial set up, we should have done a better job informing you that all lawn care programs take 2-3 years to show full results. It is very common for the lawn to have its ups and downs each year, especially during the first year of treatment. Evaluating the success of a program within the first year can sometimes be difficult, because it depends on where the lawn started before the treatments began. Again, I am sorry that you had this experience, but I am confident that if we had the proper amount of time to improve your lawn, you would have been satisfied with our program. If there is anything I can do to make things right, please let me know."

"Hello [member name removed]. Thank you very much for your kind words. We appreciate all forms of feedback. I am glad that you are satisfied thus far with our work on your property. I am glad your technician Justin got to speak with your husband the last few times he was out. It is good to have interaction so we know how we are doing in terms of results and customer service. I would like to wish you and [member name removed] a Merry Christmas and we will see you in the Spring!"

"Thanks [Member name removed] for the kind review of NaturaLawn of America. Yes, we work with nature to get the best results possible for your lawn, literally working from the ground up. We also pride ourselves with fast customer service, which is essential in todays market to hang onto good customers. Thank you! Randy- manager"

"Thank you for your nice response to NaturaLawn of America. I am glad you are pleased so far. I appreciate you becoming a new customer this season. We should be out in the next few weeks for your next treatment, and we will continue to work on the soil quality and health of your lawn. Thanks again! Randy- manager"

"Thank you, [member name removed] for your kind words about NaturaLawn of America. It is a pleasure servicing loyal customers such as yourself that have been with us for many years. We strive to make customer service a top priority and feedback such as yours confirms that we are doing well. Please give us a call if you have any questions moving forward. We are now doing our summer round of treatments. Thanks again! Randy-manager"

"Thank you for your kind words about NaturaLawn of America. It is a pleasure to service loyal customers like yourself, and we are glad when a get this occasional "pat on the back". We cannot wait until spring to get out there and continue our work. The winter has been long and cold. Please call if you ever have any questions or concerns, it is important to us that issues with our customers get resolved. Thanks again! See you in Spring!"

"Thank you for the excellent review! I am glad we were able to turn the lawn around for you. 2014 will be your second season with us, and, by now bigger changes will be made to the health of your lawn. Our organic products will strengthen the soil microbe population and keep your lawn healthy, naturally. Plaese let us know if you have any additional questions or concerns. Thank you! Randy- Operations Manager"

"Dear (member name removed) - we value our customers and we value our reviews. Thank you for taking the time to post an A+ review for us; it is appreciated. Our goal is to provide Safer Lawn Care Naturally with consistence and excellence; folks like you Joe, make our job easy! Your NaturaLawn of America family!"

"Thank you for your Angie's List coupon purchase and for taking the time to post such a wonderful review about our services! Here at NaturaLawn of America we value our customers and work hard to provide Safer Lawn Care Naturally! The NaturaLawn of America Kutztown Office - Serving Berks and the Greater Lehigh Valley Area"

"Dear Valued Customer - We appreciate you taking the time to post a review about our services. We were disappointed to see the grade regarding our responsiveness as our goal is always to provide excellent customer service to potential as well as established customers. Thank you for your coupon purchase with Angie's List. We look forward to partnering with you in the future to provide Safer Lawn Care Naturally for you! Sincerely, Connie - Customer Service Admin"