This experience was horrible. My car would not start; I called American Express roadside assistance to request a tow to the dealer. AMEX told me Samantha's Towing would be there within 2 hours. After 2 and a half hours, I called Samantha's directly and was told they were 1/2 an hour away. After yet another hour without any appearance from the tow truck I called Samantha's to say I had to leave my house and go to work. No problem they said - leave my key and they would get the car. 2 hours later they call to say the driver arrived and my car wasn't there. Panicked I raced home in my rental car thinking someone stole my car. When I got home, I saw my car waiting where I left it. I called Samantha's directly to find out why they lied. I was hung up on. After calling them back I was told my "little car" and I could "sit there and rot." I arranged for a different towing company (K&S) to take my car. They arrived in half an hour and were completely professional. AMEX reimbursed me the K&S fee and cancelled their contract with Samantha's. Anyone reading this should stay far away from Samantha's Towing. They are inconsiderate liars
Description of Work: I needed my car towed when it would not start.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Mitch C.
01/2015
5.0
towing
+ -1 more
all went well. Roadside assistance gave me a time when the truck would be there. The driver Kevin was on time, and sociable, and a great people person, (for dealing with clients who have flats, breakdowns, etc can be challenging! ).
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Service Categories
Auto Towing,
Hauling
FAQ
Samantha's Towing & Recovery Inc. is currently rated 4.3 overall out of 5.
No, Samantha's Towing & Recovery Inc. does not offer free project estimates.
No, Samantha's Towing & Recovery Inc. does not offer eco-friendly accreditations.
No, Samantha's Towing & Recovery Inc. does not offer a senior discount.
Yes, Samantha's Towing & Recovery Inc. offers emergency services.
No, Samantha's Towing & Recovery Inc. does not offer warranties.