BURHANS GLASS CO
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
0% | ||
25% | ||
0% | ||
0% |
We renovated a bathroom in our home, and called in Burhan's Glass to measure and install the shower glass.
-Scheduling was poor. Installation date was set by company, and not verified with my family. Install crew showed up when no one was home. Had to walk them through finding spare key to access house.
-Salesman was informed that door opening was slightly out of square. Did not account for this in his measurements, and install crew had a compensate by using spacers and an ugly caulk seam. I had requested that door be made to specification, and that the partition be installed using rigid gasket. This request was not honored, and the installation suffered as a result.
-Had to repair door myself first week. The lower door gasket caught on marble threshold, making it difficult to open. I had to shave off door gasket to allow free movement. This would have been avoided had salesman listened to my instructions.
-Company was more interested in payment than resolution. I received a call from Billing Department before any response to my emails and phone calls. Foolishly, I paid the bill before having issues corrected. I have received ZERO response from company in the ensuing time period.
-One positive note: the install crew was pleasant and clean-cut. I left work at lunch break to check job progress, and the guys were professional. They did keep the workspace clean and respectable, but left behind a razor blade that my son could easily have gotten his little hands on.
All in all, I'm not pleased with the service and wouldn't recommend this company to anyone. The lack of response to complaints about the product really turned me off.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.