ON THE SPOT CLEANING

"We are not comfortable with a C rating on any of the categories and would have loved the chance to address those concerns. This is a property in which the homeowner had lived for many years and had listed with a real estate company in hopes of selling. There was quite a bit of work to be done in the home in order for it to be ready for listing and showing prospective buyers. If there are ever any questions on services provided, we welcome the chance to address them in a timely manner. Many areas of the carpet in this home had extreme soiling conditions and the technician worked diligently to remove as much soiling as possible to improve the overall appearance. It is not possible to change wear of carpet, traffic patterns from the carpet fibers being worn down with age and use. There was a cleaning person in the home at the time of the service who was amazed at the cleaning results we were able to achieve. Our company gives our customers response cards to grade us on our technician's helpfulness and manners, our service and results and to list any comments. We regularly receive the highest grading and very sincere compliments on our company, our technician and our cleaning service and results. We certainly wish this particular review was within the usual responses we receive but realize that these responses are what the homeowners feel and/or think is appropriate to their experience and we respect their right to have that view. We would have liked to have had the opportunity to address any concerns prior to doing a final review."