MILLER POOLS

Terrible, I wish I could give him 0 stars. He sold us a hot tub in Richland, when he delivered it they manhandled it which led to a hose being damaged. We immediately told him it was leaking water but he told us it was our fault- even though we were not even in it once! He sent his repair guy over (Jerry) who was very nice but Don wouldn’t let him order what it needed to be repaired. Don eventually came over and refused to repair it which ended in a yelling match in our yard. He also threatened to take the hot tub which we paid for (obviously). We just wanted him to repair what they had damaged. Eventually he had BZ pools come and repair it properly at the cost of a few hundred dollars. I don’t know how he stays in business!? Fast forward to present day, we are having an in ground pool installed- NOT by Millers. The other day it was raining and my daughter saw a man out by the pool with a clipboard as if he was inspecting the job. He was going through all the pallets lifting up tarps all- while it was pouring down rain. When questioned he said he was “inspecting” the work. When asked his name he said “Don Miller”. We have NOTHING to do with him and our pool installer has never even heard of him! Why in earth would he be in my back yard sifting through my stuff in the rain!? We have surveillance cameras which clearly capture him so we made a police report. There are a lot of pool and spa places, save yourself and find ANYONE else to do your project!!

unknown

See above. This was an overall bad experience and I would not recommend this company.

Well, ordered my part and found out the manager sold me the wrong part extension for our pool. I called over the phone to start with to let him know I had gotten the wrong part and he didn't want to deal with me because he had just had leg surgery and he was in pain and didn't feel like dealing with my problem. So I then took my wrong part and made the trip to his store to return it. He then called me a liar and said I was wrong. He pulled out a display model there at the store and he realized he did sell me the wrong part. All I wanted was the right part for our pool and this was the service I had gotten. I didn't even get an apology for how he treated me. Do yourself and favor and bypass this store!!! It's not worth your time!