Beck's Techs

"We apologize again for the misunderstanding with how you wanted the APs installed. And yes, as you discussed the day of the install with our owner on site, we will be more than happy to return and mount them free of charge. Though it seems you have not reached out to schedule this, the offer to do so for free is still there. The switch you provided was faulty. Our owner showed this to you during the install, pointing out how the other multiple mounted devices we provided fit perfectly in the same rack. If you are able to aquire a new switch prior to our return, we can install the new one for free. Alternatively we can have the returning engineer bring some universal brackets to try, instead of the ill fitting ones you provided. Also without charge. It is true that many of our employees carry loaded fire arms, Most of our staff are either active or retired law enforcement / military. Also it is both their right to carry and rather pointless to carry one that is not loaded... Should a client ever feel uncomortable, we expect them to bring it up at the time and we are more than respectful of their rights as well. After all it's your home or business, your rules. Though it is sad that our owner was the one to both perform your site survey and the work on different days and nothing was brought up until a poor review weeks after the fact. Pricing for installs like yours, minus any minor surprises during the install, are decided after a site survey and preapproved by the client. If the pricing was an issue, we would have been more than happy to work with you on more affordable options. Us finding out that pricing is an issue, only by seeing so in a poor review weeks later sadly helps no one. Should you wish to use our services again in the future, we certainly will take your concerns into consideration and hope that our reply has helped to clear up some of your concerns as well."