NexGen Exterior Home Remodeling LLC

There are several issues with the entire job. However, one of the main issues is that this company has a PROJECT MANAGER who does not know #1 How to deal with customers in a professional manner #2 Does not know the job description of a PROJECT MANAGER #3 Did NOT appear one time to monitor job progress nor did appear at the completion of the job to review check list and speak with us, the customer and when he was called he was rude and confrontational! My lawn was left with trash for an entire weekend when we were told it would be removed on Saturday. To add insult to injury this Project Manager cancelled an appointment with us to review the job and the issues. His excuse was that "it was raining". I would NOT refer this company to anyone. Sloppy work, debris left along walkway, trash left on lawn and unprofessional project management. No on onsite spoke English. Terrible

Sloppy crew, damaged exterior landscape lighting and sprinkler heads. Finish work on trim was so bad I had to replace some of it myself.

On 10/10/2022 at 10:00am a NexGen representative was scheduled to to look at a replacement soffit job and provide an estimate. The representative was a no show. I called twice and spoke with 2 very professional operators. Each time I spoke with the operators, I provided my name, address and phone number. As of 12:30pm, Monday, 10/10/2022 a representative have failed to call or show. Wow, how unprofessional. Given the favorable reviews for this company, this was totally unexpected.

The workmen rushed to get it done quickly. But did not re-install the porch light that they removed. Left nails and screws all over the yard and driveway. One of my shutters is crooked. A few jagged edges and missing screws in the siding itself. I would have rather that they spent an extra day here to make sure things were done correctly. Very little communication and no follow up. Most of the workmen did not speak English so communication was difficult for both them and myself. Overall they need to slow down and do things correctly.

Great! Good communication and the deck turned out fantastic!

Company was a pleasure to deal with. Very responsive and great work!

Very well. Job started later than expected but Mother Nature sometimes interferes.

Excellent. Professional, courteous and efficient.

Communication on what was quoted was a messy. But the work was excellent, would hire again.

The deck work was absolutely beautiful. The installers were very professional and dismantled our own deck and installed the new one in about 2 1/2 days. The only downside is that we placed our order right in the middle of the parts shortage, so it took 9 months to actually get it installed. I would have liked more communication from my project manager, but again the actual work was fantastic.

We could not be happier with the quality and price for the work completed. The crew was here early. worked tirelessly, and even the clean-up was an A Plus. Highly recommend!

The team was awesome. Todd gave me options and worked around my budget without compromising the quality of work and materials. Steve went the extra mile for us. The entire process was smooth. They kept me updated. Will definitely do business with them again.

The project could not have gone better. After waiting for several more months than expected for materials to arrive (due to supply chain issues and NOT the contractor's fault), work was done in 3 1/2 days. The crew was clearly knowledgeable and experienced. Attention to precision and detail were apparent from start to finish. I would absolutely, without a second of hesitation, use them again and recommend them to anyone considering decking work. TOP NOTCH!!!!

We had Nexgen replace our deck about one year ago. They did a great job at a reasonable price. So when our shed needed new siding and a new roof, we used them again. Both projects were done professionally and both look great. The company was easy to work with and was responsive to our needs. Their rates are very competitive. Both projects were completed in a timely fashion and all trash and debris was removed from our property. I would not hesitate to recommend this company for any exterior project.

NexGen did a beautiful job restoring the overhangs on the front dormer of our 100-year-old Craftsman house, replacing the cedar shakes with vinyl siding, and replacing the front half of our roof. The crews that did the work were great - thorough, hard-working, and cleaned up the job site. Greg's communication with us throughout the process was outstanding. We're very happy with the result and we'd definitely hire them again.

The men worked hard every day until the job was complete, addressed any concerns, and they took good care of my house.

It went great. The work was done quickly and expertly. The workers were fabulous!

NexGen was great from start to finish. After receiving more than a dozen quotes, they were by far the best and completed all of the work perfectly!

They never contacted me after submitting my request. After several calls, they finally returned a call to say 'They don't do Decks'

We signed the contract for them in July but due to the pandemic, the supplies were backordered from the manufacturer. Jesse and Greg would keep us informed of the delays as we all waited for them to come in. Finally in late October the work could begin. Our job was a little challenging because our deck was one big deck between us and our neighbor next door and we wanted separate decks. Omar and Melvin came and carefully removed the old wood deck keeping as much of it intact for the dumpster and for possibility of reclaiming the wood. They separated the decks so our neighbor can replace his whenever he decides to. There was 2 days of rain delays but they made up for it working on the weekend, even in light rain to finish. They always cleaned up the backyard daily and made sure their tools were stored neatly either in our basement or garage. They were the best in their craftsmanship and efficiency for their work. The whole job took 4.5 days (2.5 days of rain delays) and it looks beautiful. Well worth the wait. Another set of neighbors complemented Omar and Melvin on their work as they were working. Now our deck looks like it was always two separate decks and we cannot wait go sit outside next year to enjoy.

I give NexGen an A+++. From start to finish the installers knew what they were doing, they were clean, and professional. The office personnel I worked with were great, down to earth and again professional. My salesman was the best. He can in with several choices in my price range and worked with me to put together a package the made my wallet and house happy! There was no high pressure sales pitch , just a good product at a reasonable price. I can’t say enough good things about NexGen, they went above and beyond on my project. Truth!