SIGN STAT

I called Sign Stat after seeing one of their trucks advertising lamp replacement for outdoor lighting. I scheduled an appointment for a couple days later. The day Sign Stat was to have arrived to perform their service I received a call at 5:15pm indicating that they were across town and wondering if anyone was going to be around later that evening. We had previously confirmed that we were an 8-5 business. I replied that we would not be available as we were closed and expressed my displeasure at the fact that they did not call a little earlier to let us know that they were running behind to either allow us to prepare for a later arrival or reschedule. I proceeded to hear a litany of what had transpired in Joel's (the owner) day and why he didn't bother to afford us this courtesy. I got a bit heated after that and expressed to Joel that his excuse for not at least giving us a heads up was BS (I used the "S" word). Joel replied that I should find someone else to do our work and that he was tired of "F ing" customers like me - and he ended the call. Yikes. Hey, everyone has a bad day but Joel Haluck told me he that Sign Stat is is his business and the Internet appears to confirm that. In 28 years of professional sales and 22 years as a business owner I can't imagine ever saying something like this to a customer (not even on my worst day). Again, Joel was probably having a bad day, but I have had enough experience with vendors that Joel's reaction probably tells me that while he might do some good work at times, when the chips are down he might not be the best pick.