Excel Glass

I'm disappointed in the quality of work I received from Excel. I pointed out a crack in the granite when I was at their plant and I was told it wouldn't be used. They sent it with a crack and it's right on the outside edge where it's most noticeable. The rock face edging wasn't properly cut at the plant. The adjacent pieces should of been place together at the plant and then cut so they matched up. It was sent to my house with the front edging not even close to matching. The installers were told to hit it with a hammer. They did so and broke a large piece out of the edging. They didn't even have the proper tools for doing the job. They hit it with a ball peen hammer and a wood chisel. Then they spent a long time breaking scrap pieces up and gluing it back in place to try and make it look alright. This is not what I paid for. There's places where the shop took the easy way out and ground flats on the rock edging with a sander. That's not how a rock face edge is supposed to look. It's supposed to look like it was hand cut with a chisel. The edging had some dust on it which makes me wonder just how much sealer was put on it at the shop. If you wipe wet sealer on a dusty edge should take off the dust right? I was told I was getting a sealer with a 15 year warranty. I now find out that the sealer never fully seals the surface. At no point is the surface fully sealed and protected from liquids. It only slows down the rate at which the stone absorbs a liquid. The 15 year warranty doesn't cover staining or damage due to spills. So what good is it? The backsplash pieces weren't even cut all the same width so as you look along the top it steps up and down rather than a clean line. I wanted to put tile between the top of the backsplash and the upper cabinets. I wont be able to do that now because you'll see it in the grout lines. Also if they weren't able to match the grain on the top I wish they would of said something, so I could of made a decision on what to do next. On the bright side. The installer who was gluing the top together was excellent, very professional and tried to do his best, but he was put in a bad spot with what he had to work with. The rock edge was burnished down well enough that there would never be a problem with snagging a shirt on it, so they did a nice job there. The installers moved all that heavy granite in and out without a problem or mess. I'm sorry that I'm stuck with this top now. It's alright but I would go somewhere else if I ever needed another one.

Wonderful service! Excellent work! Very professional and courteous! Did above and beyond required work! Would highly recommend and will definitely use again in the future if needed!

The experience started out great. They measured twice and said that it should be ready in a few weeks. It took much longer than they initially estimated and refused to give me an install date. I actually warned them after multiple emails that it would impact the review I would give them on Angie's list and immediately they set a date for the intall.
I still have a leak from the initial install and have emailed them for weeks - everytime saying they will come and repair. After my final email when then didn't respond for a month - I said I was going to have someone else do the work. The president responded with this email.
and quot;David, I am reminded of the time you thought we installed the thershold and granite seat. We did not! It has always been our position to resolve any issue you may have had.. May I also reemind you about the time you threatened our company with a bad review on Angies List if we did not install within a time frame you were dictating. I spoke with Angies List about your attempt to coerce our company to doing a job ahead of scheule by threatening a bad write up on Angies List. They responded to me about that, and stated that Angies List was not devloped for a customer to use coercion to get what they wanted. I am responding to this email because Bernie has not been to work for two days do to an illness. We will not be charged for something that was not our fault. Please get your facts straight before you make unrealistic demands. $3,000.00 should have been $3750.00 I am confident you do not understand the value of what you purchased. Have Happy Holday Season!,and quot;
I will never use them again or have them do any work at my house or any propoerty I own. If your job is not perfect the first time, don't expect results.
This is my experience and I have included the email from the president as proof.
They say Bernie hasn't been to work for 2 days, ignoring the fact my request was over a month old. I am not making unrealistic demands and Angie's list is specifically designed to share your experience with companies.

Called Excel Glass and told them I had two replacement windows that I needed installed.The company sent out their estimator and he gave me a estimate and approximate time that it would take to complete the job. The installers Shawn and Bill arrived on the date and time previously set up by the companies scheduler. The workers were very courteous and professional. They had to bring in scaffolding and were very careful not to mar my hardwood floors. After completing the installation the installers cleaned up and removed all the debris. I would definitely use this company in the future.

Installers were curtious, arrived on time, and cleaned up after. Sales team was knowledgable and responded to questions promptly. Would definitely use this company in future.