IOVINO POOL & SPA
About us
Full service hot tub and spa company.
Business highlights
Services we offer
CRACKS AND REPLACE WEAK TUB FLOORS. CONVERT FIBERGLASS TUB TO HANDICAP USE FOR EASY STEP IN., HOT TUBS AND WHIRLPOOL TUBS. SELL MASTER SPAS HOT TUBS AND TAKE TRADE-INS. FIBERGLASS AND ACRYLIC TUB & SHOWER REPAIR OF CHIPS, SERVICE AND MAINTAIN SPAS
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 6% |
Maria had called and left a message asking for permission/authority to run our credit card after the last visit, which they have to do prior to charging it since she specifically told my wife they would not charge her card without first asking for permission. I then left a message saying that I wanted detailed work logs for everything they did on each, specific visit, because their bills were like a hospital bill - no details! I could not comprehend this cost? We could have put that towards a new hot tub. Needless to say, instead of sending me detailed work reports, they went ahead and charged our credit card with no response to my initial inquiry. The next day, my wife had to go to the bank and file a dispute, cancel her credit card, and get a new one.
When I called to ask why our credit card was charged and why we did not receive the information we asked for, Tony Iovino (I assume one of the owners) told me, and quot;Well we did the work and we deserve to get paid.and quot; I agree - you deserve to get paid, but after you tell me what we are paying for.. When I asked him what was done on the first visit for example while we looked at the bill together over the phone, he did not know and had to go ask someone else. This is exactly why you should not have charged my card since you're not even sure yourself. His entire attitude was very argumentative, defensive, and far from being customer friendly.
Eventually, I had to tell Tony I no longer wished to speak with him due to his approach, and said that I had to file a dispute with my bank and to just deal with them moving forward. His response - and quot;Go ahead, I'll put a d*** lien on your house!and quot; Needless to say, I was completely thrown back by this threat? Is this an owner of the company? Is this how their family business is run? Yikes, this is where I had to call it quits.
All together, I have all of the documentation, emails, bank dispute, and we are still dealing with this nightmare to this very day. I will say that Maria was very nice, but the overall experience was down right exhausting. I would recommend researching other companies unless you would like to roll the dice with this one. We have since gone to another in Bethel Park and have had the complete opposite experience - a good one!
My ratings above may seem overboard, but they are accurate for my personal experience with this company on each specific rating.
Since it was very cold Patty advised me how to keep the everything warm enough to prevent further damage.
Tony showed up at the appointed time and after quickly trouble shooting the problem ordered the parts to repair. A few days later he returned with the new heater and installed the new parts and got everything going.
I am very happy with the outcome and will call Iovino when I need repairs for my hot tub.
The quality of their work was good and their demeanor was very professional. They were easy-going. I didn't have any problem with their attitude. They did well and even went out of their way for me when they reglazed the toilet. The toilet that I had gotten removed had been built against a tile wall.
Licensing
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