About us
We are a full service tree service with all the necessary professionals and equipment to do any job large or small. We are fully insured w/workers comp.
Business highlights
Services we offer
Tree removal and prunings. Stump grinding, grubbing, lot clearing.
Amenities
Emergency Services
Yes
Free Estimates
Yes
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3 weeks went by and no calls , and no show. I called them to inquire of their status. Again they promised to come as soon as other work became available in my area. Granted,,, I'm only 18miles away! 2 more weeks go by,, now calls , no show. My daughter finally calls ,, and meets with them to sign a proposal.
1 more month goes by,,, no calls, no show. I then called on 10/1/13 to notify them their services are no longer needed as they are not reliable and we will be seeking another Tree Company. The owner's wife informed me that because my daughter had signed a and quot;contractand quot; that we would and quot;Possiblyand quot; have to pay them either way. I informed her that this is a proposal only, not a contract and they will not see any payments from us for no work performed.
This company has absolutly no integrity. They made promisis that never developed and tried to scam us when we decided to cancel.
BEWARE!!!
October 10
A proposal is exactly what it says a proposal of doing the work for a certain amount. A proposal is an offer put forward to a client for consideration or acceptance. The proposal descibes the types of goods or services offered y the seller and the estimated period of delivery and the budget. A proposal is not legally biding to both parties wherea, under the law of contracts, a contract is legally binding to all the parties involved. A proposal mainly entails what you pitch to the client: your ideas concerning the goods or services you are offering. The proposal is an offer, it is the first step toward the making of a contract. No contractexists if the client response portrays his approval of your ideas but not his commitment to the project. (as per our attorney). As stated before, the job was not started in a resonable amount of time, we never had a date for this job to be started. You have to leave a message because no one ever answers the phone, and the times they call you back,,, the answer is always the same,,, and quot;oh we have a job coming up in your area in 2 weeksand quot;. Bottom line is a company with integrety will first apologizes to its potential client for incoveniences, and give you a firm date. Also a company with integrety will not try to collect monies for a job not started and no material was purchased. All other companies i had to deal with will bring the paper work to be signed, in your case if thats all that was standing between the job being started, why could you not bring it with you? why do we have to drive 20 miles just to get a proposal signed? Acceptance of proposal again means that we are ok with the amount offered for the goods,,, there is not dates, no disclosures of any kind. On a contract, it will state dates of job completion and also any fees due in case of breach of contract. I would suggest drawing up a real contract to use. And we did call you many times to find when you would be able to start the job and as i said everytime is in 2 weeks. As we stated to you on the phone, we are cancelling this request as you can not fullfill the requirements in getting the job done in a reasonable amont of time. And this matter is now closed.
UPDATE AGAIN
After all this and specifically being told that we have cancelled the reques, we do have voice mails saved, they showed up yesterday and were starting to cut branches,,, no phone call,no knock on the door! Be very aware if you decide to hire this company....
"I would like to respond to this comment because it is all wrong! We did go do a estimate and gave the father a price, and at that time he was told that because it was a distance away we would have to have other work in that area for it to be profitable to send our crew and equipment out there. So they were told that up front. Our company is regularly scheduled a month or two in advance for our work and most people are ok with waiting that long because they know of the quality of work that we do. We are worth the wait. Anyway, after the quote was given he told us that he was in no hurry that when we can get out there would be fine. So we wrote up the proposal, which we have people sign and date before the work is scheduled, they sign at the bottom where is says "Acceptance of Proposal", it then becomes a legal and binding "contract". I was to meet with the daughter on several occasions to sign the contract and she never showed. It was a month later (9/3/13) that she finally signed. 2 weeks later she called and asked why did not come yet. I explained again that we needed work in that area first, she said ok. A week later her dad called and wanted to cancel (9/30) said we did not do what we said we were going to do. We did do exactly what we said, we serviced the people who were on our schedule sooner then them and we had every intention of doing their work when we got other work in their area. We do now have work in that area and we will be holding them to the agreement they made with us. I believe an agreement is an agreement and we should stand by them. It is called integrity! Tree Monkeys has a lot of it."
"There are times in the tree service business when some jobs are delayed for reasons beyond our control (storms in the area, distance, etc) Where possible we let the customer know ahead of time that the job will not be done at any particular time such as if the job is a long way away and it is a small job, where more jobs in the area are necessary to make it profitable to go there. If they are ok with that, we proceed and agree to do the work. It is always the right of the customer to not agree to wait and not except the bid. However, if it is agreed that that time frame is acceptable and contracts are signed we do require people to stand by their agreement."
"Thanks so much for your review [member name removed]! We appreciate your business and your feedback!"
"Thanks [member name removed], we appreciate the feedback! Customers like you and the others that post here and tell others is what makes Tree Monkeys a success!"
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