We are a full service tree service with all the necessary professionals and equipment to do any job large or small. We are fully insured w/workers comp.
Tree removal and prunings. Stump grinding, grubbing, lot clearing.
Yes
Yes
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"I would like to respond to this comment because it is all wrong! We did go do a estimate and gave the father a price, and at that time he was told that because it was a distance away we would have to have other work in that area for it to be profitable to send our crew and equipment out there. So they were told that up front. Our company is regularly scheduled a month or two in advance for our work and most people are ok with waiting that long because they know of the quality of work that we do. We are worth the wait. Anyway, after the quote was given he told us that he was in no hurry that when we can get out there would be fine. So we wrote up the proposal, which we have people sign and date before the work is scheduled, they sign at the bottom where is says "Acceptance of Proposal", it then becomes a legal and binding "contract". I was to meet with the daughter on several occasions to sign the contract and she never showed. It was a month later (9/3/13) that she finally signed. 2 weeks later she called and asked why did not come yet. I explained again that we needed work in that area first, she said ok. A week later her dad called and wanted to cancel (9/30) said we did not do what we said we were going to do. We did do exactly what we said, we serviced the people who were on our schedule sooner then them and we had every intention of doing their work when we got other work in their area. We do now have work in that area and we will be holding them to the agreement they made with us. I believe an agreement is an agreement and we should stand by them. It is called integrity! Tree Monkeys has a lot of it."
"There are times in the tree service business when some jobs are delayed for reasons beyond our control (storms in the area, distance, etc) Where possible we let the customer know ahead of time that the job will not be done at any particular time such as if the job is a long way away and it is a small job, where more jobs in the area are necessary to make it profitable to go there. If they are ok with that, we proceed and agree to do the work. It is always the right of the customer to not agree to wait and not except the bid. However, if it is agreed that that time frame is acceptable and contracts are signed we do require people to stand by their agreement."
"Thanks so much for your review [member name removed]! We appreciate your business and your feedback!"
"Thanks [member name removed], we appreciate the feedback! Customers like you and the others that post here and tell others is what makes Tree Monkeys a success!"
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