New Look Builders Inc

When contracted told it was a small job ($3k) and it would be 2-3 weeks before they could get to it (unless they could squeeze it in between large jobs). 2+ months later (a season) - no contact - no work. Didn't know we were under the 'come when we don't have anything better to do' rate plan. Intrigued at this point to see how long this will go.

New Look Builders did a great job. The new siding makes the house look so much better. Everyone was very professional and when the job was done all areas were thoroughly cleaned.

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Dan was my project manager. He showed up on time and the crew was very neat and organized in their preparation. My husband had some concerns about our rose bushes and the guys took extra care to make certain they were protected. The work went smoothly and was completed in a single day. I was most happy about the care they took to clean up. I had heard stories about another roofer leaving nails and trash behind but New Look cleaned up like they had never even been there. We saw our roof as an investment in our home and we were immensely satisfied at their attention to detail and their professionalism. The price was very fair and I would highly recommend their service to anyone.

It was a pleasure doing business with New Look Builders. We were beyond impressed with the information, options and exact step-by-step preparation, from the first call to the final piece of installation. We sleep so much better at night knowing that we have a structurally sound roofing system that was installed properly by the New Look team. We would definitely use New Look again!!!

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very professional, showed up exactly on time they said they would. respectful of neighbors and surrounding properties, cleaned premises after each day. All repairs were made in timely manner.

After some understandible rain delays, they came out and performed the work efficiently. They showed me a picture of the chimney where some of the stucco had spalled off and explained how that had opened up a gap allowing water to leak in. I asked them about the general condition of the roof and they said it had about 3-4 years before needing to be redone. In addition to the $325 for the Angie's Deal, we settled on $300 for the work. They said that if I choose to have the roof redone withon 24 months, they would credit the $625 to that work. They also gave me the name and number of a mason should I want to have the stucco on the chimney repaired.

July 16, 2012
My first contact with New Look Roofing happened when Dustin
Ochs knocked on my door. Unlike all the
other prospectors, he asked if we could talk about my plans for the house. No pressure to commit and no closing
attempts. Dustin really listens when YOU
talk.
My usual approach to getting rid of a door-knocker was to
say I was unemployed and had no money, the unemployment part is true. Dustin was different, I felt/Knew I
could trust him.
Dustin returned to discuss what we needed and what we
wanted to do, when my wife was home. He
explained what they do and how they work to ensure that each customer receives
their “best and safest choice” in roofing.
There’s a lot more to a roof system than I ever knew and Dustin
described the issues clearly and in a short time. He also gave us lot of detail information to
use in comparison shopping. Make sure he
tells you about the long term warranty.
It’s 6 weeks since the roof was installed and I’ve received
compliments from neighbors and a business associate. Most importantly, my wife is much
happier with our house’s appearance!
Also, I can tell you that the ventilation system New Look installed
works far better than did our old roof’s hip-vent.
I would recommend New Look Roofing to family and friends.
If you don’t choose New Look Roofing, after talking to them,
then you don’t need a roof!
Ps. New Look
Roofing also replaced 15 of our windows, with the same level of high
satisfaction!

unknown

They came out and said they did something to repair it, but a short while later the spots would reappear, they’d have to come back out several times, they never completed that job.  They wanted to put a new roof on instead. They never ended up finishing the job they said they would do, they just wanted to do more work to my roof and just ask me for more money.

David came and did the evaluation of the roof. He was very polite and explained the work in detail. The day of the work, they were delight and professional. Everything was done in a day and very clean.

Crew showed up on time and were very friendly and professional. Work took a bit longer than I expected but was done so we are happy.

All the work was completed. The work had a couple of issues, David worked with us and got everything fixed to our satisfaction in a few days.

It was a nightmare!

I would reccomend them to friends. Overall their price was reasonable.. I did have a couple of issues with the soffit after they left, so I called them and they came back out and fixed the problems, However, the soffit and gutters are sub-par. I would not use them again for gutters and facia, but I would use them again for roofing.

THE SHORT VERSION:
If there was a grade lower than F, New Look would get it for Responsiveness. At almost every step of the way, their communication with me, while pleasant, was just not consistent and not correct -- easily the worst I've ever experienced from any business, contractor or otherwise. While they did eventually fix my roof (I hope), I had to go through a long and confusing process in order to get it done. Consequently, I unfortunately can not recommend them.

THE WHOLE STORY:
The estimate was quick and professional, with a reasonable price and a three year warranty. Someone followed up with me shortly to tell me that work was scheduled to begin a few days later, on Wednesday, 9/21. I couldn't be home for the job, but I was told I'd get a call when it was done.

No call came. I got home on Wednesday and found no evidence that anyone had been there -- no invoice, no note on my door, nothing. I couldn't tell if the roof looked different or not (I'm not a roofer, after all, and my repairs were minor), so I wasn't even sure if someone had been out.

The next day, I called to see what happened. The woman I spoke to seemed unsure about who I was or what I was talking about. When I explained that I was just trying to find out whether or not work was done, she said "As far as I know, it was," an answer that didn't exactly fill me with confidence. I was skeptical, but I wanted to give the company the benefit of the doubt. I thanked her, and after asking for an invoice (since none was left for me), decided to wait for rain and see if the roof was fixed.

It rained the next day (Friday, 9/23), and my leak was completely unchanged -- it was not even 1% better. I called New Look as soon as I got home from work and left them a message. They got back to me Monday (9/26), apologized for the leak, and said someone would be back out by the middle of the week. The next day, Tuesday, someone ELSE called me, and said work was scheduled for Friday. I was a little perturbed, since that was certainly not "the middle of the week", but I said okay. I decided to stay home from work on Friday and make sure that someone showed up.

Well, you guessed it -- Friday (9/30) came and went with no roofer, and no call. I called the office three times well before the end of the business day (4PM), and even the cell phone of the guy who gave me my estimate, and got no response. At this point, I was completely frustrated. I left an angry message and spent the weekend looking for a new roofer (and signing up to Angie's List in the process -- something I should've done from the get-go!).

The next week, I got a call from the original estimator for the job. He informed me that someone had been out to my house on the previous WEDNESDAY (9/28). Even stranger, he was under the impression that I subsequently called them after this mysterious visit to say the roof still wasn't fixed, and so a "third" visit was scheduled for Friday -- the one that never happened!

At this point, I threw my hands up. I didn't know who came when. All I could do was wait again for more rain to see if the roof truly was fixed or not. None was in the forecast, however. In the meantime, New Look offered to send someone out again on Wednesday (10/6, a full two weeks after the initial repair) to look at the roof once more. "Sure, what difference does it make?" I said. I was told that I'd get a call when the repairman was done. I didn't hold my breath on that one...and it's a good thing I didn't, because no call came that day. Every time my roof was scheduled for repair, I was supposed to get a call afterwards. That did not ever happen.

The next day (Thursday, 10/7) the office contacted me. They said someone had been out and made additional repairs. I asked what those were, and the woman did not know. (Isn't that information you have when you call a customer?) She offered to find out and call me back, but in the meantime, she wanted to talk about payment. I had been holding off on paying during all this (can you blame me?), but I decided to pay the agreed price, since it seemed like they were at least making an effort (albeit a strange and confusing one). I gave her my credit card number, and sure enough, she did call me back and let me know what work was done -- work that was along the same lines of the original estimate.

So, did they re-do the prior work? Or was work not actually ever done before then? I didn't know, and I almost didn't care. I resigned myself to continue waiting for rain (it figures that in a year of record rainfall, we were in a dry spell when I actually wanted it to rain) to test the repair.

A few hours later, I got another call. It was a different woman this time, telling me that someone had been out on Wednesday to make repairs, and wanting to know when I would be submitting payment. Sound familiar? It should -- it was the same call that I got just a few hours before.

Was I living in The Twilight Zone? Or was it all just an elaborate prank? I wearily said that I just gave someone my payment information that morning. The woman said she'd ask around the office and call me back. She didn't. A few days later, they did charge my credit card (for the correct amount, whew!), so I guess they eventually did figure it out.

In the meantime, it STILL hasn't rained. However, after the last repair, I could definitely see a difference in the roof's appearance. I also got another roofer (a top-rated one on Angie's List) to come out and take a look, and he said that it looked good to him. While I won't know for sure if it's fixed until a good hard rain, it's looking promising.

So, to summarize:

MON, 9/19: Repair scheduled for Wed; was told I'd get a call when it was done
WED, 9/21: No call; discovered on Friday that roof still leaked just as bad as before
MON, 9/26: Was told someone would be out again by mid-week
TUE, 9/27: Was told someone would be out on Friday instead
FRI, 9/30: Nobody shows up
MON, 10/3: Was told someone had actually been out previous Wed, even though this was not communicated to me previously; was told I called after this visit and said roof still was not fixed (I still don't understand this part -- I'm of sound mind and generally know when I call people); was told someone would be out AGAIN on Wed and that I'd get a call as soon as it was done
WED, 10/6: No call
THU, 10/7: Confirmation that someone came out; I gave payment via credit card
THU, 10/7 (later that day): Asked again for credit card for some reason; was told I'd be called back; was not.

Is the saga over? I hope so. Based on visual evidence and word from the other roofer's estimate, it does seem like my roof is fixed. And I suppose New Look deserves some credit for honoring their warranty and continuing to visit my house (even though I'm not sure how many times someone actually came out). But even if the leak is gone, no repair is worth this kind of hassle. I would have paid double what I did to get a smooth, confusion-free repair experience. If you value good communication in your contractor, I'd definitely steer clear of New Look.

The estimate was competitive and we decided to go with New Look due to the guarantee that comes with the use of GAF products. The installation was done in a relatively timely fashion; however that's when the problems started. First, they did not put any our patio furniture, grill etc. back in its place. They left a half pallet's worth of plywood and roofing material in our front lawn, and only finally came to pick it up after close to a week and several phone calls. All of that I could live with; however, 9 months later we have water coming into my son's room from the roof! In their haste and lack of diligence, they only put soffiting up about 6-10 inches from the roof onto the chimney, when it is obvious, both from my previous viewing of the area and the condition of the chimney now, that the previous owners had the soffiting extended up about 12-18 inches to cover some brick that needed repointing. I had no idea of the condition of the chimney because it was covered by soffiting, but when they uncovered it, it should have been obvious that it needed attention. They neither notified me of the need for repointing, nor covered the area back up with soffiting to make it water-tight. Morons! Now I am faced with the possibility of ripping out and repairing drywall to avoid mildew, and they haven't returned my calls. Good luck if you go with these guys!

Mike came to the home a week prior to the scheduled work day to walk the yard and discuss in detail what work was expected and what work work be done. He made many great suggestions with the landscaping plans, but was most interested in performing the duties we outlined during the walk around. He measured and told me he would call with the estimate. He called the next day with the estimate and we thought he was fair with the estimate, we had estimates with other landscaping and handymen services and he was right on the mark. He showed up at the house on the scheduled day a 8 AM as promised. He and his partner went to work, he did bring some plants from the nursery that my husband and I had previously picked out. He arranged them in the bed and had us take a look at the arrangement before planting. We felt that it looked too crowded with all the plants we choose. He returned what ever plants we did not want back to the nursery. All the trees were trimmed, the beds were cleaned the mulch was placed. They spent over 10 hours working without leaving the site except for a 1/2 hour lunch. They were very professional. After the work was complete we were very pleased with the results. Our neighbors are now using Nu Look Services based on the work they did at our home. We have already scheduled phase 2 of the landscaping project with Mike and our looking forward to many more years of working together with him.