Diamond Kitchen & Bath
About us
Kitchens bathrooms
Business highlights
32 years of experience
Services we offer
Kitchen, basement, bathroom, cabinetry, countertops, fixtures and appliances., flooring, home office & library, remodeling, tile & stone
Accepted Payment Methods
- CreditCard
Reviews
4.218 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 6% | ||
| 6% | ||
| 6% | ||
| 11% |
Showing 1-18 of 18 reviews
Erin K.
Apr 2022
For the last year, my experience with Diamond Kitchen and Bath has been nothing but a complete nightmare! Diamond Kitchen and Bath were very quick to take my money. However, a year has gone by, and I’ve neither received the items ordered nor my refund of $2004.48. Diamond Kitchen and Bath never communicated to advise that my items were available for pickup. Since more than several months went by and I had not received the items ordered nor any communication from Diamond Kitchen and Bath, I canceled my order. A complaint to the owner regarding the months of communicating with their sales representative without success to obtain my refund fell on deaf ears. After several months passed, the owner, Michael Reisbord, called me and advised me he was refunding my money in full. However, he has reneged on his agreement to do so and told me to take him to small claims court. Just a warning to anyone thinking of doing business with Diamond Kitchen and Bath or Michael Reisbord be forewarned.
Arthur S.
Feb 2017
Diamond did a terrific job. This is their second project with us; the first was our Master Bathroom. I would would absolutely use them again, and am happy to recommend them to everyone.
Pamela R.
Sep 2015
It went great. Demo was quick and clean. The huge showroom made choosing finishes a breeze. The quality of the products and the craftsmanship of the installation couldn't have been better. I have a 2 bedroom condo in Philly which was built in 1974 basically was never remodeled. My designer Mike helped me make smart choices but it was my project manager Serge that made the difference when issues came up. His vast knowledge help me pick a plan B when a glitch arose. Communication was great, I never had to wait for answers and had no problems reaching the person that I needed to talk to. They took my home from crappy to happy. I consider it a lucky day when I walked into Diamond's showroom.
Thomas T.
May 2015
Diamond Kitchen and Bath has re-done our kitchen and 2 baths.
Excellent workmanship and goo price.
Had a problem with the tub faucet that Diamond installed 4 years age.
Sent Diamond and email on 5-17-15.
Paul readjusted the tub faucet on 5-18.15.
Diamond Kitchen and Bath are wonderful.
Excellent workmanship and goo price.
Had a problem with the tub faucet that Diamond installed 4 years age.
Sent Diamond and email on 5-17-15.
Paul readjusted the tub faucet on 5-18.15.
Diamond Kitchen and Bath are wonderful.
Richard M.
Jan 2015
It's been several years now and basically the design looks good. However, there are issues which continue to crop up. Diamond installed an enormous Oceana spa tub that we are unable to use. Our water heater has a capacity of 50 gallons which barely fills the tub to the level of the jets. The capacity of the water heater should have been factored into the tub selection.The water heater provides water at a temp of 102 degrees, yet the jets blow air that is the ambient temp of the crawl space ( 70 degrees). Thus the water is quickly cooled and creates a very uncomfortable sensation.Diamond came out several times, but the issue was never resolved to our satisfaction. The Canadian manufacturer provided zero support!
The vessel sink and cabinet were mis-measured with regard to the plumbing.,Their solution was to partially embed the vessel sink into the surface of the granite counter top. Their mistake changed the desired design feature of the sink. In hindsight it was our mistake to accept this.
The bathroom light fixture needed to be replaced due to breakage by a cleaning person. I found there was no metal receptacle box installed behind the fixture...just a wire hanging out. I find this unacceptable and unsafe.
The toilet that was installed was a Caroma Adelaide, a very fine water conserving toilet. Except that parts are not locally available ( Weinstein AND Grove Plumbing supply) Embossed on the underside of the toilet lid is parts info and a parts number for a crucial valve seal.(M5 750017).....except the guts of the provided toilet are different from the embossed info...as if the toilet was canabalized.
Much of what they did was fine. The tile work was beautiful. However, issues continue to crop up and are not about normal wear and tear/maintenance.
The vessel sink and cabinet were mis-measured with regard to the plumbing.,Their solution was to partially embed the vessel sink into the surface of the granite counter top. Their mistake changed the desired design feature of the sink. In hindsight it was our mistake to accept this.
The bathroom light fixture needed to be replaced due to breakage by a cleaning person. I found there was no metal receptacle box installed behind the fixture...just a wire hanging out. I find this unacceptable and unsafe.
The toilet that was installed was a Caroma Adelaide, a very fine water conserving toilet. Except that parts are not locally available ( Weinstein AND Grove Plumbing supply) Embossed on the underside of the toilet lid is parts info and a parts number for a crucial valve seal.(M5 750017).....except the guts of the provided toilet are different from the embossed info...as if the toilet was canabalized.
Much of what they did was fine. The tile work was beautiful. However, issues continue to crop up and are not about normal wear and tear/maintenance.
Bonnie M.
Dec 2014
unknown
Al P.
Jun 2014
unknown
Steve F.
Jun 2014
Mike and his team did a great job with the design of the new bathrooms, the demolition for changes to the layouts, and installation of all of the new features. Work was done on time and as promised. Quality of the job was excellent and I would (and have) recommend them for similar work. I don't recall the total cost but they were not the lowest price I obtained - the quality of previous jobs I had seen and the feedback of the homeowners influenced our decision to go with Diamond. Still happy with the results!
Julia D.
Oct 2013
Originally we worked with Diamond Kitchen & Bath when my parents wanted to remodel their kitchen, which was really outdated. We called to set up an appointment and Nick came out to the house, he was great to work with - showed up on time, took time to go over all of their options and even did a design on what we discussed. Both my parents and my husband and I were really impressed with the professionalism that he delivered on first meeting. Before he left, we scheduled and appointment for them to come to the showroom and review everything again, look at materials and get a more detailed price. It was so easy for work with him in the showroom, he also reassured us who would be coming to the house to work on our project, how long it would take, and when each of the different parts were going to be delivered and installed. The best thing about this renovation was that they took care of everything from start to finish, my parents did not have to go look for different professionals/companies to do varies parts of the project - its a one stop shop! the renovation took about 6 weeks, exactly as planned and it turned out beautifully, my mother could not be happier with her new kitchen. My husband and I were so impressed with their work that we had them come out to our house to re-do our kids bathroom. Again, Nick came out to the house, gave us an estimate of cost, time and design. Our project was completed at an impressive speed of 2.5 weeks, from start to finish and kids are ecstatic about their new bathroom, as am I. Looking forward to working them with again in the future, and would definitely recommend them to anyone who is looking for a hassle-free remodel.
PATRICIA M.
Sep 2013
The job went great! The guys at the showroom were very helpful even though I had a limited amount of time to look.
My designer Mike came up with some great ideas. We were able to get so much more storage with the new cabinet design, it was awesome. I love my new tile and I now have a toilet that actually works well!
My installers Nick and Ken did an amazing job, they were always on time and did a fantastic job. I already had diamond do my kitchen in my old house a couple of years ago and I was just as pleased the second time around.
My designer Mike came up with some great ideas. We were able to get so much more storage with the new cabinet design, it was awesome. I love my new tile and I now have a toilet that actually works well!
My installers Nick and Ken did an amazing job, they were always on time and did a fantastic job. I already had diamond do my kitchen in my old house a couple of years ago and I was just as pleased the second time around.
Georgene J.
Sep 2013
It was supposed to start in April and finish in June, last work done was in October. The dishwasher was put in incorrectly and ruined the floor by leaking over time. The fawcet had to be re-installed by another plumber. The refrig doesn't fit the space that was custom made (or so they say), the wine cooler is still on an angle. There is a space between the cabinets that light shines through. They were very difficult to work with and not very knowledgable. They sent one worker, Egor, all the time by himself. He did carpentry, paint, electrical, plumbing, tile and none of it well! The granite was seamed by the sink and had chips in it. I think the people who gave them an A on Angie's list must be relatives.
Response from Diamond Kitchen & Bath
"I am confused as to the nature of this review. This customer’s job was started in Early August of 2008 and FULLY completed in September of 2008. The customer provided us with a punch list towards the end of the project, as requested. This is our standard practice, in order to assure that we don’t leave any loose ends and that we are all on the same page. We have a letter from this customer dated 9/16/2008 with these details. We received our final check upon completion, dated 9/19/2008. I am wondering why this customer made a final payment if they were so unsatisfied. It is our practice to leave the final check in order for the customer to feel comfortable in knowing everything will be done to their satisfaction. We never received a single phone call in the 5 years following this project. I can only assume they had a leak and placed blame on our work. It is incomprehensible how we were graded with all “F’s”. If the price was an “F”, then why proceed with the project? If the customer had issues with professionalism, punctuality or response time, then why wait 5 years to complain about it in an online review? We are a family business and we take pride in our professionalism. We enjoy making connections with our customers. If there is a problem, we need to know about it immediately so we can handle it accordingly. One of the things we are known for is how we handle any issues that may arise. We do everything in our power to make our customers happy. We are willing to rectify any issue, however we cannot answer to something that we are unaware of. For someone to grade us an “F” is an attack on our integrity, our years of hard work and dedication and our complete commitment to building a successful business. It is hurtful to us and to our families."
Brian F.
Jul 2013
This is the white glove experience that everyone should expect and have from a contractor. I cannot say enough positive things about Diamond Kitchen and Bath. The designer was incredibly knowledgeable, proficient, and accessible. We initially met with him 3 years before we began the project (so we would know how much the project cost and what to save), and there was absolutely no pressure or push to buy...and when we came back 3 years later, he made us feel incredibly welcome. The project leader and team were always available to answer questions and show me what was going on. I found them all to be kind, respectful, and even funny. Workers were here 7 days a week and all work was done right the first time. During the process, we made a few minor tweaks, and the team was always accommodating. The remainder of the house remained sparkling clean despite the degree of work that was being done in the kitchen. I love my new kitchen!! We are re-engaging them to work on a bathroom and in our basement later this year.
Ellen B.
Apr 2013
We love our new floors. They were very professional. The workmen were very knowledgeable and did a fantastic job which included moving a lot of furniture out of the way to install the new floors. They arrived on time everyday and took care of everything. The floors look beautiful !
Ellen B.
Apr 2013
Everyone was very professional. We enjoyed being able to pick out all of the materials needed in their showroom. They started on time, workman showed up when expected and did an exceptional job. They were very responsive to any changes that needed to be made. We are thrilled with our new Master Bathroom and would definitely use them again.
PATRICIA M.
Apr 2013
Where do we start, Diamond was on time, kept us on budget and extremely clean and courteous.
From the guys working the sales floor to the guys doing the installation. Everything was professional.
We would highly recommend Diamond Kitchen and Bath to our neighbors.
From the guys working the sales floor to the guys doing the installation. Everything was professional.
We would highly recommend Diamond Kitchen and Bath to our neighbors.
Anthony L.
Oct 2012
When we went to Diamond Kitchen and Bath to purchase materials for a bathroom remodel, the salesman, Kevin, was very helpful. He spent a lot of time helping us pick out just about everything we needed for the remodel. We spent over $3,200, which we paid in full that day. It seems once he made the sale, however, Kevin's attitude completely changed. Here are some examples:
The medicine cabinet we ordered wasn't in when the contractor started the job, so he asked us to get the interior measurements so he could make the cut out in the drywall. We waited all day for a return call, and finally drove to the showroom. Kevin wrote down the measurements for us. Unforturnately, they were wrong! He was off an inch on each side, which made extra work for the contractor to adjust.
When we opened the box for the vanity, it was a kitchen cabinet. My husband called Kevin, who gave him a hard time and made it sound like we didn't know a kitchen cabinet from a vanity. He even wanted us to e-mail him a picture. We refused. He finally called the manufacturer, and later called us back and admitted that the item had been boxed incorrectly. He told us the new one would arrive the following Monday and he would call as soon as it was in. By 4:30 that Monday, we called him and he told us the vanity was in but he had been "too busy" to call us.
We asked Kevin if we could return any unopened boxes of tile. He said there would be a 30% restocking fee. He never took into consideration the fact that we had to make an extra trip to his warehouse to return the kitchen cabinet and pick up the vanity. Maybe we should have charged Diamond for our trouble.
When we ordered the quartz countertop for the vanity, we specified that it could not be any deeper than 18". The order form shows we ordered a 24 x 18 top. The actual measurement is 25 x 19-1/2. Again, the contractor had to spend extra time making adjustments for Diamond's mistake. We never called this item to Kevin's attention, because by this time, we dreaded any interaction with him.
Needless to say, we won't be making any future purchases from Diamond.
The medicine cabinet we ordered wasn't in when the contractor started the job, so he asked us to get the interior measurements so he could make the cut out in the drywall. We waited all day for a return call, and finally drove to the showroom. Kevin wrote down the measurements for us. Unforturnately, they were wrong! He was off an inch on each side, which made extra work for the contractor to adjust.
When we opened the box for the vanity, it was a kitchen cabinet. My husband called Kevin, who gave him a hard time and made it sound like we didn't know a kitchen cabinet from a vanity. He even wanted us to e-mail him a picture. We refused. He finally called the manufacturer, and later called us back and admitted that the item had been boxed incorrectly. He told us the new one would arrive the following Monday and he would call as soon as it was in. By 4:30 that Monday, we called him and he told us the vanity was in but he had been "too busy" to call us.
We asked Kevin if we could return any unopened boxes of tile. He said there would be a 30% restocking fee. He never took into consideration the fact that we had to make an extra trip to his warehouse to return the kitchen cabinet and pick up the vanity. Maybe we should have charged Diamond for our trouble.
When we ordered the quartz countertop for the vanity, we specified that it could not be any deeper than 18". The order form shows we ordered a 24 x 18 top. The actual measurement is 25 x 19-1/2. Again, the contractor had to spend extra time making adjustments for Diamond's mistake. We never called this item to Kevin's attention, because by this time, we dreaded any interaction with him.
Needless to say, we won't be making any future purchases from Diamond.
Response from Diamond Kitchen & Bath
"Upon becoming aware of this review, I would like to respond to (member name removed) comments: (member name removed) was notified at time of purchase about the lead time of all products. The information about sizing was available on the internet and that is where Kevin got the actual measurements. Kevin responded within hours on all requests unless he had to wait for a response from a manufacturer. It is common practice to request a photo for reference. Most manufacturers’ request that we send a photo for proof of damage or incorrect labeling. All customers are informed before purchasing tile that there is a restocking fee. Because of the die lotting and the large shipping costs, this is a very reasonable and common practice. As far as the countertop is concerned, there is always an overhang, there has to be, otherwise water would leak into the edges of the cabinet. All Professional installers would know this and would have advised their clients about proper sizing. Kevin has been a very well respected and well liked employee for nearly a decade. As his employer I can personally attest to the praise that Kevin has received from his customers. This is the first time in all these years and thousands of customers that I have heard anything negative about him. As a company we understand that we cannot please everyone, however we work extremely hard to do so. The implication that we were not responsive is both hurtful and misleading. Every promise made to this customer was kept and they received all materials they paid for, in a timely and professional manner."
Kim J.
Apr 2012
They were incredible to deal with. They were awesome. It was very good quality craftsmanship. They did a really phenomenal job. They also did the kitchen design portion so they did everything from soup to nuts. It was from start to finish. They were awesome and very good.
Geraldine W.
Nov 2010
They did $45000 worth renovation in my kitchen. After planning it for 4-5 months with them, they came out and ripped out the cabinets on a Wednesday. On Saturday morning, they called me up and told me that they wouldn?t be able to get the floors that I wanted. So, I was stuck with everything ripped up and a decision to be made to replace the wood that I did ask for. I ended up going to the flooring store and getting the numbers of the floor that I wanted. I had to have the floors installed. I think this company did a good job once they started the job. However, they could not do anything with the contractors. I didn?t have any control over the situation, which led me to doubt if the project would go well or not. Overall, they did a satisfactory job. I am not sure if I can recommend them or will use them again. I am not sure if I paid too much for the project. It was my problem that I didn?t ask them to break it down. They did a good job. They came back within 24 hours when I had a problem. They did a very nice job. They told me upfront what they would charge for certain things, but they never charged me for those things. I am not sure if they could have done better with the flooring work or not.
Response from Diamond Kitchen & Bath
"I am not sure what this customer is talking about. In regards to the first issue. This was not really an issue at all. They selected a flooring product that was discontinued and we immediately presented them with replacement options followed by immediate installation. The labor for the whole project was done by Diamond Kitchen & Bath; the member’s report leads you to believe that this part of the project was outsourced. We are not sure why the project was rated as satisfactory/ good job/ very nice job. We as a company always aim to please our customers, and we are very proactive when problems arise. They were not charged for several upgrades because of the unfortunate (3) day delay in there project. The actual contract price of the project was $44,000.00. They were given approximately $1400 in no charge upgrades."
Licensing
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FAQ
Diamond Kitchen & Bath is currently rated 4.2 overall out of 5.
Diamond Kitchen & Bath accepts the following forms of payment: CreditCard
No, Diamond Kitchen & Bath does not offer free project estimates.
No, Diamond Kitchen & Bath does not offer eco-friendly accreditations.
No, Diamond Kitchen & Bath does not offer a senior discount.
No, Diamond Kitchen & Bath does not offer emergency services.
No, Diamond Kitchen & Bath does not offer warranties.