Biello Kitchen and Granite

On 7/20/12 I gave my deposit of $900.00. Since the time of deposit, 7 visits were made to my house over a 5 week period. The first and costly mistake, the vanity top was not templated as contracted for but rather the owner came by and took a rough measure. The screws for the brackets on the underside of the vanity top, used to hold the bowls, were "eyed" and not measured at the shop. It should be noted they had one of my bowls at the shop during the cutting process, so measurement could have been done. Consequently, the bowls could not be placed and centered because of misplaced bracket holes and thus, excessive cuts into the frame of my newly purchased custom vanity had to be made to accommodate the bowls. Then, a hole was put in my new drywall to accommodate the vanity top that was not templated. After requesting that the owner come and look at the install in person, he determined that the bowls needed to be reset and that he would accompany the installers to assit with the job. The vantiy top had to be removed with the bowls and sent back to the shop for removal, as too much silicone was placed on the uncentered bowls. Then, the back splash that arrived with the vanity top was cracked and one of the pieces for the tub deck was installed cracked. The tub deck piece was replaced but the vanity top,with the bowls attached, was cracked in transit. The vanity top was sent back to the shop. The owner offered to refund the deposit but I had already taken a hugh loss in the value of my custom vanity, given the needless cuts to the frame and its stability. I asked the owner to replace the vanity top with the same marble an no cost to me. I also asked if he would except my deposit as payment in full, since I had taken a loss with the vanity and lost time from work to be available for the numerous installation repairs. To date (9/10/12) the owner has not completed the job expeditiously as promised. In fact, the owner has not returned any of my phone calls. My experience with this company is beyond words. This company came recommended and has provided a poor product, not been timely, or businesslike on any level. The only worker that provided any sort of customer service was the installer. He repeatedlly made appologies for the owner/company and when the owner would not return my phone calls, I called him to relay my concerns, which he did. However, even his technical skills for this relatively easy job were not up to the task. Since I have already waited 7 weeks for the completion of this phase of the renovation of my sole bathroom, I must cut my losses and search for another fabricator. I hope to get my deposit refunded and sinks returned but I am not confident that this will happen and thus contacted the Better Business Bureau for assistance.