BELLOMO-DIEM PLUMBING

.Timeline of events:
Sunday - 5/10/15 - Evening - I called and left a message that I needed their services.
Monday - 5/11/15 - Morning - They promptly called back in the AM. We made an appointment for Thursday 5/14/15 at 12:30 PM.
Monday - 5/11/15 - Evening - I called to change my appointment to after 2:00 PM or the following Thursday.
Tuesday - 5/12/15 - All Day - No return call - so i didn't know if 2:00 PM was OK or if we needed to reschedule.
Wednesday - 5/13/15 - AM - I called again to be sure they got my message, so they wouldn't make a trip to my house and I wouldn't be home.
Wednesday - 5/13/15 - PM - They still had not returned my Monday or Wednesday AM call -Informing me if the change of time was OK or we needed to reschedule, so I called again. I told them I did not know if they were coming out on Thursday and was not willing to just sit around on the chance they would show up - but I was willing to reschedule for the following Thursday or another time that was convenient for them.
As of today - Saturday 5/16/15 - they have not called me to reschedule my appointment. At this point, I will look for another plumber.
Note: They have done work for me before and I feel, as a customer of theirs, I deserved a call back.

See above

They were incredibly responsive to original request. Pricing was very fair, done on an hourly basis (and the team was incredibly professional and hard-working). The spigot repair had to be done in a VERY narrow portion of the basement, and they were able to fix it, and install a new spigot without having to break through any walls (a HUGE relief). In addition, they were able to identify that the toilet flushing issue was due to a failing waste pump (which we have had for over 10 years, and usually needs to be replaced every 5-7 years). They have quoted the repair, and we will have them come back to work on this recently identified issue. The work was done in just 2 hours.

Dellomo Diem was very responsive to my first call and also to my subsequent calls and questions. From dealing with them so far, I believe they will be fine to do this work. I also think they've given me a very reasonable estimate. The man I have been dealing with is very professional and courteous.