CAT Services LLC (appliance repair)
About us
CAT Services Appliance repair is a customer focused business. There are 3 people answering phones and setting up service calls and helping people with questions. We have 5 factory trained professional appliance repairmen. We are EPA certified in refrigerant handling and disposal. We do warranty service repair for most major appliance manufactures. If you have any questions please call. We are here to help you and we will always try our best to help you out.
Business highlights
Services we offer
Appliance repair & appliance part sales, appliance parts & accessories shipped to your door., dishwashers, dryers, house calls & in shop service, microwaves, mixers & more, ovens, refrigerators, stoves, washers
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 4% | ||
| 11% | ||
| 0% | ||
| 0% |
"Thank you for your rating of our company. Yes, the summer time is very busy with refrigerators not working. We repair all in home appliances in a 6 county area and we do explain this at the time of scheduling. Unfortunately when this happens and we can not get out the next day, we do give you the option to contact your home warranty to see if there is a provider that can be there next day. Our scheduling is alternating days due to our wide range of coverage. It is our goal for your service call today the 17th of Aug. to look at your refrigerator and get your appliance up and running for you. If you have any other questions or concerns, please give our office a call Mon-Fri 8:30 am - 5 pm at 717-214-6899. Thank you and have a wonderful day."
My gas dryer no longer got hot. They scheduled an appointment within a few days. The technician was very knowledgeable. The parts had to be ordered so he returned to make the repairs within a week. The repair was rather expensive but the technician said I will probably get another 10 years from the dryer. It has been working great for over a year now.
The washing machine repair was a simple switch replacement. Most of the cost was labor charges. The repair was made in less than an hour.
Both times the technicians and the office staff were friendly, knowledgeable, and professional.
Most impressive is that there was a miscommunication between myself and the first technician resulting in some parts being ordered that he originally told me were not needed. When this was pointed out to the 2nd technician who came and completed the job, rather than charge me for the parts (which he did us in the repair), he apologized for the miscommunication and removed the charge.
Terrific service and experience.
Cat Appliance Repair was first called 93/2013. A technician arrived eight days later.
He determined that a new water and ice dispenser would be needed. He was not very familiar with the refrigerator.
Weeks went by with no word from Cat Appliance as to when the part might be expected.
Finally, I called them 10/5/2013 to ask about it and to point out that letting me know what was happening with the order. and quot;Jocelynand quot; promised to stay in touch.
A week later I called Cat Appliance to ask again, what was up with the repair.
and quot;Jocelynand quot; told me that the part had arrived damaged and that it would be another few weeks. When I complained about poor communication, she offered a weak apology
(In the meantime, I looked for the same part on the Internet and found that I could have had it delivered myself in four days.)
The part finally arrived and a technician showed up with it October 22nd.
He had no idea how to get the old part out of my refrigerator.
I found three pages of photos and a description on the Internet and provided that to the technician.
Even with that, it was difficult to remove and he finally destroyed the old assembly and tore it off the door.
After that, installing the old part was easy.
Cat Appliance is not very professional but I would use them again as they are about the only choice that I could find on Angie's List. This is particularly true after a bad experience with Sear's technician dealing with a washing machine repair.
"Here at CAT Services we understand the frustrations and concerns with appliance repair. The technician arrived at the home on the day of service that was selected. Diagnosed the switches in the I/M were bad and would need a new display cover assy. The est was given for parts/labor and approved. Unfortunately, the part needing ordered was a special order and would take approx. 2-3 weeks for delivery in which we did communicate to you. We were notified by the manufacture 2 weeks after ordering the part that it was on back order. When we received the part it was damaged and you were notified of this and that the replacement part was ordered the same day. Due to it being the same part, it would be again the 2-3 week delivery time frame. We apologized for the delay but due to the manufacturer delays and damaged parts our company was put into a difficult situation. The replacement part was received and we scheduled repair promptly. Since the final repair was completed, we hope your unit has been working flawlessly. Due to the ongoing issues with this manufacturer not being communicative and receiving damaged parts we have since decided as a business to no longer service their appliances. If you would like to discuss this further, please feel free to contact the office to speak with the owner at 717-214-6899."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
30 E Second St, Hummelstown, PA 17036
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