Sunteq Ltd

The unit they sell is substandard and homemade. Had to have 4 sets of compressors and now the heat exchangers ruptured. Too many problems to recall. Just about everything replaced but it does not work.

unknown

I had a system installed about 9 years ago.  The men were professional at the time.  I initally was happy with how the system performed but over time the system reqwuired a lot of maintenance.  Without fail the system would not work propery in either winter or summer until a tech came to fix the system.  They spent a good amount of time trying to get this working and even replaced the unit after a few years.  Although I appreciated their efforts no one wants a heating system they have to baby sit all the time.  I constantly had to try and fix problems from guidence over the phone.   My biggest problem was the service got worse and worse.  Finally they just never came.  I got a "service number" over a year ago and after repeated calls they never came.  Now I have a piece of junk  with wires sticking out.  I checked with two friends who also had systmes installed..  They both had to scrap their systems because they could not get a service call.  I joined this site because i don't think ANYONE should order these systems.  Order a standard system from a established company that can be repaired by any other company.

I have never seen a company that will not call back or avoids your call like the plague. I'm saving money to place a full page ad in the local paper to warn the unsuspecting.  The owners son is very talented and gets the job done...when he is sent. The product works well but it reminds me of grade school thinking i.e. if they ignore you, they think you'll eventually go away.

I had them look at my geo thermal unit that I had bought from them 6 years ago.  I had someone else look at it who told me the one compressor was bad and disabled the system.  Sunteq set it back up to have the good compressor work the 1st stage as well as recharge the cooling system.  It worked well after the tech was through.  They sent me the bill which was pretty reasonable especially when it was only about fifty dollars more than the last guys and they got it back working. Along with the bill they gave me an estimate on replacing the other compressor along with tips on how to get the most out of it the way it is now.  The estimate seems reasonable and we will probably have them do it as soon as we can afford it.

In the end Sunteq has stood by their product and I finally, after over 3 years, have a reliable system that functions as it was stipulated in our contract. That however does not change my experience as outlined below.

I know that despite Sunteq losing money on all the additional repairs and the final system redesign of my geo heat-pump, they stood by their product with no additional cost to me.

Older report:

Over the three years I have had this system I have experienced the following problems in order:

1) Late install-- did not have reliable heat until Christmas Eve 2008, two months after it was supposed to be finished. The hot water portion of my install was not completed until March 2009.

2) Returned multiple times to 'equalize' system. Later I found out this means I had a small leak that they were treating by continually filling my system, not finding the leak. It took them almost 3 years to find the leak.

3) Returned multiple times to fix blown relays.

4) Returned to fix heat ducts that were routed incorrectly. I found this myself when I felt air warm coming from inside my drop ceiling.

5) Abandoned my on demand hot water system. Installed a different system.

6) Attempted to fix zoning issues several times. This has not been resolved.

7) Replaced blown compressor.

The system performs poorly with unresolved issues after 3 years.

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