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TOTAL LEATHER CARE
Upholstery and Furniture Cleaning Service, Furniture Repair, Furniture Refinish,
About us
Total Leather Care has been cleaning, repairing and refurbishing leather furniture since 1987 years in PA, N J and DE. We offer a free inspection for Angie's List customers. That is a $50.- $75. value depending on where you live. Besides cleaning and repairing leather furniture, we also repair leather and vinyl car interiors and leather garments (we do not do alterations, replace zippers or dry clean). We are happy to give rough estimates based on digital photos emailed to us.
Business highlights
38 years of experience
Services we offer
Auto Interiors and Leather Garments and Handbags. We can repair frame damage and add stuffing to cushions. We repair cuts, Repair, We Clean, and Recolor Leather Furniture, and dog and cat damage. We Upholster entire pieces or spot upholster areas where leather damage is too extensive to repair., ink marks, stains, stitching, tears
Accepted Payment Methods
- CreditCard
Reviews
4.851 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 4% | ||
| 2% | ||
| 0% |
Showing 1-25 of 51 reviews
Anna G.
Nov 2018
The sofas look like new! Chris and his staff were wonderful to work with. We're very pleased with the results. It definitely was money well spent.
Response from TOTAL LEATHER CARE
"[Member Name Removed], I am sorry that I am just now seeing your review. Thank you so much for sharing your experience with our company with other Angie's List members. I am glad that you were pleased with our service. Joan Total Leather Care"
NANCY S.
Apr 2018
Chris was great. He came to look at the job, price was good and the sofa was taken out for the repair. We received the sofa back in about 2 weeks looking like new! The leather was replaced on 2 seats of the sofa.
Response from TOTAL LEATHER CARE
"[Member Name Removed], I am so sorry for just finding the review that you wrote! Thank you so much taking the time to write about your experience with our company to share with other members. We are so happy to hear that you were pleased with our company's work. Joan Total Leather Care"
JOAN E.
Apr 2018
Quite pleased with results.
Response from TOTAL LEATHER CARE
"[Member Name Removed], I am sorry that I am just now seeing the review that you took the time to leave our company. I am so happy to hear that you are pleased with what was done. [Member Name Removed] Total Leather Care"
Kirk S.
Sep 2017
It took about three tries to reach somebody at Total Leather, but once they called me back, everything went very smoothly. Their repair was well done, and the fact that they picked up and delivered the cushion back to us made life very easy. The price also seemed very reasonable for the quality of the work.
Response from TOTAL LEATHER CARE
"[Member Name Removed], Thank you so much for taking the time to share with other Angie's List members about your experience with us. I'm sorry you had such a hard time reaching us but glad that you persevered and are happy with the job we did you for you. Thanks again! Joan & Chris Total Leather Care"
Glenn R.
Aug 2017
Excellent work. The cut in the sofa can only be seen if you know where to look for it.
Response from TOTAL LEATHER CARE
"[Member Name Removed], Thank you for taking the time to share your experience with our company with other Angie's List members. I am glad that you are happy with the work and would hire us again. Thanks! Joan Pritchard Total Leather Care"
June P.
Jun 2017
They were quick and the buttons have stayed put
Karen P.
Jun 2017
Just great. The sofa life has been extended and is reinforced better than the original stitching.
Response from TOTAL LEATHER CARE
"[Member Name Removed], Thank you for taking the time to write a review of your experience with our company. We are so happy to hear that you are pleased with the results and would hire us again. Thanks! Joan Total Leather Care"
Marcia M.
Feb 2017
The chair looks much better but the leather is stiffer. The leather was extremely soft to begin with and was quite worn. I don't know what else I could have done, except reupholster.
Response from TOTAL LEATHER CARE
"[Member Name Removed], Thank you for writing a review of our company. I am very sorry we were not responsive to your inquiries and will strive to improve on that. I am glad that you would hire us again. Thank you, Joan Pritchard Total Leather Care"
Debbie P.
May 2016
unknown
Response from TOTAL LEATHER CARE
"[Member Name Removed] I apologize for being tardy in thanking you for reviewing our company. i am so happy that you were pleased enough to give us A's and would use us again. Thank you, Joan Pritchard Total Leather Care"
Fran K.
Apr 2016
The worked they did was repairing some cracks. Initially, it looked beautiful. But, after a couple of months, it went back to what it was was happy initially and then later I was. Initially it looked beautiful but their work didn't last, it wasn't guaranteed not to come back. The color came out of the leather. For a different type of repair, I would use them again in future but for what I had them out here for, I wouldn't. They came out twice and they said, 'We are going to do this this time for free but this isn't guaranteed not to come back. If we have to come again, you have to pay for it.' I was happy initially but then afterwards, I wasn't. The color came out of the leather. I was like strips of the natural leather color coming through. It is a dark brown leather, they put some kind of dye but it went away. It looked beautiful but a couple of months later, it started coming through again. Part of the reason they came back was because they were on Angie's List and they wanted to get some favorable feedback. They did come back and they didn't charge me anything. He made a point that the next months wouldn't be guaranteed.
Response from TOTAL LEATHER CARE
"Thank you for sharing feedback to Angie's List members. I would like to take this opportunity to explain to you and the members the reasons that we sometimes say that we cannot guarantee a repair. One reason can be the age of the leather and that the fibers are starting to deteriorate. Even putting a new finish on will not change the underlying problems. We usually offer to replace that area of leather but that is a more expensive option and not always practical. Another reason is body oils from people or pets. It is more expensive to take the furniture out and extract the oils in our shop so that the finish will adhere better. Sometimes clients choose instead to have us do what we can in-home. Because we cannot get all the oils out onsite we cannot guarantee the finish. We are honest about this ahead of time. In this instance, there were areas that we said ahead of time could not be guaranteed. Even though the work was not guaranteed, we will schedule an appointment to redo the work at least one time. We go back for all of our customers, not just for Angie's List customers. Sometimes people are hoping to extend the life just a little longer so they do not want to spend the extra money for the options that we can guarantee. Unless we say ahead of time that we cannot guarantee repair, our work is guaranteed for one year."
Linda C.
Mar 2016
Total Leather Care repaired all areas of concern. To look at my sectional now, one would swear it was just delivered. The eyesores are completely gone and it looks brand new! It is my pleasure to write this review since I am totally happy with the expertise of Total Leather! So glad I found them on Angie's List!
Response from TOTAL LEATHER CARE
"What an amazing review! So glad that you are so pleased with the restoration of your sectional. We do try our best to meet and exceed expectations. Thank you for sharing your experience with Total Leather Care. Chris and Joan Pritchard and the entire Total Leather Care family thanks you."
Joseph B.
Mar 2016
I had a very large tear in a lambskin leather jacket that I had recently purchased. I took it to Total Leather Care, was given a reasonable estimate but advised that do to the large rip, I may not be completely satisfied with the outcome. Today I picked up the jacket and when the repair was shown to me, I could not detect any visual sign of the damage. In fact, I had to take a second look at the other side of the coat as I couldn't believe the fantastic work that was performed. Although it took a little longer for the work to be performed, it was well worth the wait.
I totally and unequivocally recommend this company for thorough and professional leather repair.
I totally and unequivocally recommend this company for thorough and professional leather repair.
Response from TOTAL LEATHER CARE
"Thank you so much for posting your experience with Total Leather Care! We treat our customer's furniture and coats as our own and strive for the best result. I am glad to know that you are pleased with the results. Joan Total Leather Care 215-672-1877"
Carla G.
Sep 2015
unknown
Response from TOTAL LEATHER CARE
"Dear Member, Thank you for taking the time to share your experience with using Total Leather Care for your repairs. We are glad that you are happy with our work and would use us again. Best wishes, Joan Pritchard Total Leather Care"
Gerard W.
Jul 2015
The owner, Chris, responded on June 26th examined the furniture, and gave an estimate for cleaning and restoring the faded sofa and love seat. Because there was some "oil stains" on the top of seat backs he gave me the option of having the work performed on-site, or at his workshop. He was honest and advised me that he thought the work could be performed on-site at a lesser cost, but he could not guarantee the stains would not return. I asked him, based on his experience, what he would do. He said he would do the work on-site. In this way, the furniture would not have to be removed for a couple of weeks, and the fee would be less because there would be no transportation involved. He also stated that the oil stains were not severe, and more than likely would not bleed back through the leather. An appointment was set up for July 9th, and employee "Terry" arrived on-time, examined the furniture, and proceeded to clean and remove the oil stains. He then cleaned the rest of the chairs, and created a matching stain which he applied, followed by a finish coat. It should be noted that Terry was very particular in matching the color, so much so that he changed the mixture several times to arrive at the exact match to the original color. He was also very aware of protecting the carpet and other furniture from oversprays. He seems to be a very dedicated and conscientious employee. The result was fantastic, and the furniture looks like new.
Overall, I am totally satisfied, and would highly recommend their service.
Overall, I am totally satisfied, and would highly recommend their service.
Response from TOTAL LEATHER CARE
"( members name removed) Thank you for posting your detailed review. You explained the process very well and I think it will be very informative for those who read it. You are the first person to post "before and after" photos! I hope you don't mind if I add them to our website and facebook page. We are always happy to hear comments from our customers. As a small family-owned company we try our best that every aspect of the job brings satisfaction to our customers. I am glad to know that you are pleased. Thank you again for sharing."
Kathy O.
Jun 2015
unknown
James D.
May 2015
This company and their team are highly professional and i would certainly recommend them. Our leather sectional was severely damaged and had shown a great deal of sun damage and leather cracking. We love the sectional and it would be difficult and expensive to replace. Total Leather Care came out and gave us a written estimate with a number of different options; there was no sales pressure. After we decided to contract them, they came out and picked up the sectional and then returned it as promised in two weeks. The sectional looks brand new and I can't tell you how pleased we are with the decision to use Total Leather Care. Even though the price seemed high at first, the results were well worth it. Compliments to Chris, who handled the estimate, pickup and delivery. Joan and Nicole in the office were very helpful and professional.
Response from TOTAL LEATHER CARE
"[Member name removed], We are very pleased to know that you are so happy with the results of our restoration of your Natuzzi sectional. We are a small, family-owned company and we strive for excellence in customer service. I am glad to know that your interaction with us from scheduling to delivery of your furniture met your expectations. Thank you for taking the time to share with other Angie's List members."
Donna M.
Mar 2015
unknown
Joshua S.
Feb 2015
I had a great experience with this company. I needed some paint removed from my leather couch that have been stuck on for years. I emailed a few pictures of the couch to the company, and they promptly got back to me with what I thought was a reasonable estimate. They were out at my house within a week. The technician was very professional and obviously knew what he was doing. He immediately confirmed that he could honor the estimate given over email. Within about two hours, he had all of the paint, which I have found impossible to remove, completely gone. Moreover, the couch looked good as new. I couldn't even tell that there had ever been paint there. I would highly recommend this company to others.
Gary C.
Jan 2015
unknown
Timothy H.
Jan 2015
Service provider was prompt, scheduling was a breeze. Estimate was given on day of service, repair was one price and reconditioning with "propritary blend of lotions" was another price or combined at a discounted rate. Completed in less than 1 1/2 hours. Couch is holding up well and the rip is no more. I am pleased with his service although the conditioning was a little pricey.
Response from TOTAL LEATHER CARE
"Mr. (member name removed), Thank you for taking the time to share your experience with Angie's List members. I am glad to hear that your rip is no more! Regarding price, the minimum cost of any onsite service in your area, even a small scratch is $150. + tax which is why the repair and conditioning of your sofa was more than the minimum. I will commend our scheduling department on your behalf for your compliment on the scheduling process. I am glad that overall, you were happy with your service. Best wishes, Joan Total Leather Care"
Julie K.
Dec 2014
Pros were the company is very responsive, punctual and honest about what they can and can't accomplish for your leather piece. Con was the extreme sticker shock. I was quoted $575 for my sectional, and that was just to do basic cleaning, not the 'refinishing' which the rep said it didn't need at this point. I liked that he didn't push the refinish, but felt that the quote for general cleaning was outrageous, especially when he said it would get it 'clean but not super clean.' It came back looking good except for a blatant patch of orange dirt on the side of the one of the cushions. I do have a large sofa, but the cushions are not complex or with tight tufting or detail. I thought for $300 what I got was OK, but I had to ask if they could do it for that price and right away he said sure, which also made me suspect they start with an exorbitant number and hope you take it.
Response from TOTAL LEATHER CARE
"Dear valued customer, I am sorry to hear that you were disappointed in the price and quality of the work that was done for you by Total Leather Care. I am especially sorry to hear that your cushions were delivered with an orange spot. We would like to rectify this for you. There would be no charge of course. What was meant by the leather being “clean but not super clean” is that there are limitations with how clean the leather would look. Because leathers have a soft finish, It looks like the dirt is on the top but the dirt gets co-mingled with the leather giving it a dingy look. Because the leather is relatively new we did not feel refinishing the color was necessary. Just for clarification, the quote of $575. was to clean and condition the entire white sectional. With light-colored leathers it does take time to do a good job of cleaning. The $300. quote was to clean just the 3 large cushions. The cushions were cleaned but also the repair of some small scratches and breaks in the leather was included in that price. (A typical price to just repair the scratches and nicks would be between $150- $200.) There are other companies such as carpet cleaning companies that probably would have cleaned the leather for a lower cost but they are most likely using chemicals that are harsher which could harm the leather and they would not have been able to repair the scratches. Our cleaning process uses products that have the correct pH so that they will not harm the leather."
Michael R.
Oct 2014
First and foremost, there are not much of places where you can get that sort of work done. For leather repair, there are only few places and they did fine. They did a good job. It was a little bit more than I expected. I was pleased with their service.
Response from TOTAL LEATHER CARE
"Thank you so much for taking the time to write a review of your experience with Total Leather Care. We hope that you will call upon us again in the future for any leather cleaning or repair needs. Regards, Joan, Total Leather Care"
Dorothy H.
Aug 2014
They arrived for the estimate on time and picked up the sofa when they said they would and returned it in the two week time period they promised. The sofa and love seat look magnificent and just as they promised almost like new. We are very pleased with the results!
Response from TOTAL LEATHER CARE
"[Members Name], We are so glad that we were able to restore the color on your leather sofa and loveseat and additional pillows to meet your expectations. Thank you for taking the time to tell your fellow Angie's List members about your experience. Joan, Total Leather Care"
Lynda M.
Jun 2014
unknown
Response from TOTAL LEATHER CARE
"Thank you for giving us an overall A rating and saying that things went well. We would love to know more about your appointment. Please contact us via Angie's List or call us at 215-672-1877. Thank you. Joan Pritchard/ Total Leather Care"
Neil K.
Apr 2014
Had hole worn in back of leather couch. Was road rash from falling out of trailer. They fixed it perfect and no one will know the difference. Awesome job. Thanks!
Licensing
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FAQ
TOTAL LEATHER CARE is currently rated 4.8 overall out of 5.
TOTAL LEATHER CARE accepts the following forms of payment: CreditCard
No, TOTAL LEATHER CARE does not offer free project estimates.
No, TOTAL LEATHER CARE does not offer eco-friendly accreditations.
No, TOTAL LEATHER CARE does not offer a senior discount.
No, TOTAL LEATHER CARE does not offer emergency services.
No, TOTAL LEATHER CARE does not offer warranties.