HESS CONTRACTORS

"Thank you for this wonderful review. We strive to have all of our clients as happy with their finished projects as you are. It's always a pleasure to work with you and we look forward to the next transformation project on your beautiful home."

"Thank you for taking the time out of your day to write a review for us. We appreciate your time and your business."

"Thank you for the recommendation. We appreciate your feedback."

"Thank you for taking the time to write this great review. Especially mentioning; "I've been through the nightmare treadmill of contractors -- you don't know if they'll show up (or when) or if they're doing the job right. You'll never have that worry with Ken." We have been in business a long time and know how many homeowner's have had a bad experience with a contractor. We treat every home as if it were our own. We take pride in our reputation. We appreciate your complimentary review and recommendation. Thank you."

"Thank you for taking the time to write your review. It was a pleasure working with you. We really appreciate your compliments and recommendations."

"Thank you for your wonderful review. We have done a lot of work on your home! The details and workmanship of every project is very important to us as if it were our own home. We really appreciate your compliments and your business."

"Thank you for taking the time to write your review. We are pleased to hear how happy you are with the project. Your compliments are greatly appreciated."

"Thank you for such a complimentary review. We are happy to know that you are enjoying your kitchen remodel. It's always a pleasure working with a returning customer!"

"We’re so thankful that Angie’s List gives the company a chance to respond to the reviews. In this business, you have the opportunity to meet with many homeowner’s. Over 27 years in business, Hess Contractors has built a reputation for quality work and satisfied customers. Unfortunately, there is the rare occasion when you encounter a difficult person. Yes, we did call to cancel the first estimate because Ken worked during the day and became ill on his way to the estimate. She was irritated and wanted to know why we didn’t know this sooner. I explained that Ken (like most people) didn’t plan on being sick - it just happens! She agreed to reschedule the following week. Ken showed up promptly for the estimate. She was interested in having her bathroom remodeled. As she mentioned, she did have other contractors out prior to his visit. She had questions about the information from the other contractors. This is fine but, it’s not practical to keep questioning about the information provided by the other contractors and then challenge the answers in an argumentative manner. Ken was trying to explain to her how we work the job, what the proposal would cover and the procedure for material selections, etc. She questioned everything in a very combative tone. The communication was just not productive. We consider good communication between the homeowner and contractor to be vital for a successful outcome. This is one of the standards that has contributed to Ken (Hess Contractors), winning the Angie’s List Super Service Award for Kitchen and Bathroom Remodeling 3 years in a row! That being said, sometimes you just need to know when to walk away. She didn’t like that either. That’s when she “threatened” (her word not ours) to write a bad review on Angie’s List and called him a profanity. She might want to consider the Golden Rule of mankind, (both men and women) “Do (speak) unto others as you would have them do (speak)unto you.” Good Luck with your project."

"Thank you for taking the time to write such a great review. We also appreciate getting to know your extended family from your referrals. We look forward to your next projects. Thank you, Ken & El Hess"

"It has been a pleasure working on the projects at your home. Working together we were able to coordinate and schedule the job in "phases" and stay on track even around the holidays! Thank you for taking the time to write your review and for your business."

"Thank you for taking the time from your busy schedule to write a review for us! We really appreciate your feedback and for mentioning the rare but real-life circumstances that can happen with a remodeling project. Whether it is a homeowner's unforeseen roof leak or a fragile vanity top arriving damaged, these "hiccups" are unfortunate and unplanned. It's much easier to handle the set backs when both parties are understanding and honest! It was a pleasure to work with you and hope we will again in the future."

"Thank you [Member Name Removed], The next time you need a home improvement, I hope you will call us. Have a nice day! El Hess Hess Contractors Inc."

"Thank you so much for your Angies List review. It means a lot to us when a customer takes the time from their day to write a review. We are glad that you were happy with renovations. It was a big job and as each room was completed we couldn't wait for you to see it! Working with the two of you was a pleasure and the efficiency on your end as well helped us to meet the deadline! We appreciate your review and the opportunity to have you as a reference."

"[Member name removed], Good Luck looking for your next home! Give us a call if you need our services."

"Thank you so much for your review. Ken & the guys always enjoy working for customers like you! We're happy your expectations were met for several of your remodeling projects and are looking forward to the next project you choose for "house by Ken" to do!"

"It was a pleasure working for you and your wife. We're glad you were pleased with the process before and during the job and the finished projects! Thanks for taking time out of your day to review Hess Contractors on Angies List. We appreciate your great review."

"Thank you [Removed member name] for taking the time to write this review for Hess Contractors. We're so glad when a customer appreciates their experience and finished job.It's always nice to work for the Leezer's! Ken will be scheduling the remaining windows for installation soon. Thank you!"

"Hi [member name removed], Thank you for taking the time to write this review. We are pleased to know your expectations were met and you and your wife are enjoying the "Master Bath of your dreams". It certainly is a beautiful master bathroom. We appreciate your compliments. Ken & El Hess"

"Thank you for acknowledging and appreciating the attention to detail we strive to meet for our customers. We are pleased to know that your expectations were fulfilled."

"We're so happy to know that your overall experience and finished bathroom project turned out better than you expected! We appreciate that you took the time to write this complimentary review with pictures! We look forward to working with you on your upcoming projects."

"Thank you for taking the time to write this review including the pictures. It's so important for us to know that our customers are pleased with all aspects of their remodeling experience!"

"Thank you for taking the time to assess your overall experience with Hess Contractors. We're happy to know you were pleased with the customer service and quality of work."

"We are happy to hear how pleased you are with everything. Thanks for taking the time to review your experience with Hess Contractors. We appreciate your time and comments."

"Thank you for the positive review. We look forward to working for you again in the near future."