Fiore Toyota

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it was easy to schedule for the appointment. The representative who took care of me named Sue. She is very friendly and every time I go there, I usually prefer to talk to her.

Car was taken by service tech about scheduled time and was finish in about one hour

I use Fiori regularly. They check out the whole car every time I go and warn me of problems, I can choose what problems to fix. They guarantee thsir work.

Great. Dropped vehicle off and they took me to work. returned when car was completed and took me back to get my car

Everything went well in terms of the sales process with
Barry.

We moved onto the
paperwork signing stage with Tom Bare and finished everything but the extended
warranty option. We considered an
extended warranty critical to this purchase since we discovered that the Acura
MDX has some history for potential torque converter/transmission failure which
typically takes a week and up to $5000 to repair. We couldn't agree on a
suitable extended warranty on Saturday, so I asked that he hold the paperwork
until Monday. He agreed, with noticeable reluctance, to wait for my call before
sending the paperwork to Toyota
financing, and that I should call promptly at 8
am.

This would give us some time to consider our options
including independent warranty programs. After much research over the weekend
and learning that suitable extended warranties were costly enough to justify
moving to a later model car, we decided that maybe we could switch to another
model with less miles which had the lifetime warranty, specifically, a 2011 Durango
with 37,000 miles which met the Fiore Toyota warranty criteria. We didn't
perceive switching as a problem with this since:

1) the Acura
paperwork was still at the dealership,

2) it took only a
half-hour to complete,

3) we would be spending
more money and buying an in-stock vehicle(25 vs 21 thous)

Anyway, I called at 8 am on Monday as agreed and got T.Bare’s
voicemail, left a message with my number; then, called Barry, who wasn't going
in until 1pm, and told him the that I was trying to reach Tom Bare, and then called
the dealership back again, asked the receptionist where he was, and was put
into his voicemail once again, and so left another message. Finally, around 10 am, Tom Bare calls me and relays that he
already sent the paperwork in and couldn't do anything other than send the
36,000 mile warranty for $2000.

Deception and bully your customers........good for future
business? Haha. Maybe this type of behavior is the reason you see Blue Knob
plate holders in such great numbers throughout the Altoona
area.

Update:
Spoke with dealer owner, Danny Fiore, who had conferred with
T.Bare(finance officer) after learning of my complaint through his cousin who
was my connection. He relayed that he has had no complaints for T. Bare in the
past. I suggested that this may be a result of his only dealing with the final
stage of the purchase, i.e., paperwork signing and financial arrangements, and
not with the actual sale of the vehicle. My complaint had to do with a warranty
issue which was a serious concern for us. I told Mr. Fiore of our agreement, which
was to wait until after we talked on Monday before sending the paperwork in,
and Mr. Fiore’s response was that we should have never taken the car home and
we shouldn’t have signed the sale papers if we had reservations.

So basically, he condoned his employee’s deceptive maneuver
and placed the blame on his customer. Maximize our error and minimize his
finance employee’s deceptive trickery. What a joke!

In no instance did Mr. Fiore acknowledge the validity of our
issue and of course never asked what we would need to make it right.

What’s the lesson here: for us, it’s simple. Never trust a
car dealership to actually do what they agree to unless they are legally bound,
and be especially cognizant of Fiore Toyota; and stay away from the dealerships
under Danny Fiore.

Post Script: A couple
weeks after our bad experience with Fiore Toyota, I found myself standing next
to man and noticed his pick-up truck had a neatly printed sign on the door. The
sign read, “Ask me about the Fiore lifetime warranty”. This sparked my interest
since “a lifetime warranty” was crucial given the possibility of the Acura
tranny issue. So of course I had to ask.

He said that he purchased a 2011 Toyota
with the infamous “lifetime warranty”.
Later on the transmission began slipping out of fifth gear. No problem
thanks to the lifetime warranty, or so he thought. Wrong!

Fiore made some excuse relating to his having the floor mat
improperly positioned thus causing the transmission problem. Consequently, this
error negated any warranty coverage for the repair. Wasn’t that convenient?
Well, he didn’t buy their rationalization, especially given the fact that,
before retiring, he rebuilt transmissions for a living. They chose the wrong
customer to try to bully.

Anyway, according to this disgruntled customer, to this
point, Fiore had reluctantly agreed to cover some of the repair cost. This
however didn’t satisfy the fiesty ex-mechanic who is on a mission to make Fiore
adhere to the lifetime warranty they led him to believe was real.

I wonder how many others have been misled by this warranty propaganda
and forced to pay for repairs that should have been covered?

I went in for routine oil change and maintenance covered by Toyota Care and they found I needed a couple of filters, which they were able to replace on the spot. I love their quick, friendly service!

They do good work. They are knowledgeable and professional.