Maui Kitchens Inc.

This company was hired to completely gut and remodel our master bathroom. It was about 6 months after signing the contract before they actually started working on our project. The day before they gutted the bathroom, I was told by the owner he still needed to order a window, which was to be replaced, as it only takes a week for them to be made and shipped. My custom cabinetry, toilet, etc. were also not delivered prior to construction and I was told it was being held in their trailer. They gutted the bathroom and started working on construction, which included plumbing, electrical, hvac, etc. During construction of the main shower area, where now a window was to be installed, none of the framing was inspected to make sure it was plumb, etc. Waterproofing boards were installed and visibly bowed, which they stated they would resolve with thinset behind the tile. They proceeded to installing tiling, until they reached a point where they needed to wait for the window. Well, it showed up a few days later, but the owner had ordered the wrong size. Now another window needed to be ordered, which delayed construction. At the same time various issues were brought up with the tile work, at which point they removed it and started over. When the window finally showed up, they installed it incorrectly. They physically removed the nailing flanges off the window to jam it in, didn’t use any flashing tape to seal the window, and no foam sealant was used. There were visible gaps all around the window which you can see daylight and cold air just blowing in. At this time I told them the window needed to be properly sealed because it was going to be tiled over. I was assured it would be done but I wasn’t home to see if it actually was done correctly. Another wall of tile was then found to have issues where the tile was not level and off by more than three quarters of an inch over a three foot span. That wall was again removed and they started over. At this point my wife and I were getting completely annoyed because of all the re-work , not to mention they kept leaving for up to a week at a time to go work elsewhere since they had to wait for more supplies. I was working from home one day and found the tile installer using sealant from a caulking gun to install tile directly to the shower wall. I asked what he was doing and he stated this is stronger than thinset. Upon finding this, I went to the owner telling him of what happened and he assured me it would be removed and corrected. At this point I was fed up and contacted multiple people including a general contractor and additional tile companies come in and inspect this work. Numerous problems were found including multiple areas where tile wasn’t installed properly, tiles not lining up to the pattern, improper use of building materials, floor not being level, the window wasn’t tempered glass even though it was supposed to be, etc. The list goes on and on. We had to hire multiple new contractors to come in and completely gut out all the work they did. At the same time we had to fight with the owner to release our cabinetry which was being held hostage. A certified tile installer was hired to gut and redo the entire bathroom. A master plumber was brought in to fix all the plumbing issues by relocating the hot and cold water lines for the sink. They also cut off all the twist off connectors and put on proper fittings in all areas. A master electrician was brought in to inspect the electrical work which was done. They found an issue where they had used 14/2 wire on a 20amp circuit causing a fire hazard. Code requires 12/2 on a 20amp circuit. A general contractor was brought in to evaluate the floor joists after they cut four to five inch holes or notches into them to run a HVAC vent. We now had structural damage which needed to be fixed by sistering multiple 10x2 floor joists. A HVAC contractor was brought in to fix and properly relocate the A/C line. A window company was brought in to order and install a tempered glass window. They installed it correctly using flashing tape and foam sealant around the frame. (During the tear out of the old window installed by Maui, nothing was sealed as they said they would prior to tiling over it). This is a short list of issues we had dealing with this company as there were many others. We were left without a shower in our house for over five months and lost tens of thousands of dollars.

Our job was the first one ever done by Maui Kitchens after it was established. We worked closely with Dave Iacovone, the owner, to create the kitchen we wanted. The result was a transformed kitchen space that is both beautiful and functional. We are very happy with it five years later. The most impressive thing is Maui Kitchens' after-sale service. We had a couple of small repairs that were required recently to a cabinet and the lighting. Maui Kitchens sent representatives immediately to handle the repairs at no charge. That's impressive!

We are thrilled with our new Maui kitchen. Maui turned our old "builder's special" design into an upscale, designer kitchen at a very fair price. We hated our original kitchen and believed that we would have to start from scratch to get a kitchen we love. But Maui came up with a design and executed a plan that allowed us to achieve the updated and upscale look we desired while retaining a lot of our existing cabinetry, making the remodel affordable.

The final result was more than we had hoped for! Kitchen is totally updated and beautifully executed. Price was very reasonable. We love our Maui Kitchen. Did everything go exactly according to plan? If you've ever done remodeling you know that nothing goes exactly according to plan- that's why it's called RE-modeling. You don't start with a blank slate and you are reworking an existing kitchen. Yes, we encountered some surprises and things took longer than expected. But Dave, the owner always got back to us and kept his word. He didn't stop until we were totally satisfied with the job. Would absolutely recommend Maui!

The finished project is our dream kitchen. It is exactly what we envisioned. The contractors and employees Maui used were friendly, professional, courteous and knew what they were doing. Dave, the owner, was available any time day or night. We would touch base many mornings before 8am while I was on my way to the office and again at night (after 7 or 8). He would come over on evenings or weekends to work around our and our toddler's schedule when we needed to meet in person. Being an engineer I had a (probably annoying) habit of coming home from work and measuring and checking everything done that day against the plans. Whenever I found something I didn't understand or thought wasn't right Dave was open and easy to talk to about it. More often then not it was just my misunderstanding, but the few times where I was right, I got no negative attitude and it was remedied immediately. As with any remodel there were issues that came up as we dug into the project. The first was that there were structural issues with the first floor support. Dave recommended a wonderful architect/engineer who came in, gave us a great solution to the problem that was safe and fit with our exposed beam first floor. We got drawings for the supports and foundation footer in a day or two and Dave had the steel custom fabricated by a local metal shop. The second issue was that our large range had some un-intuitive (I would say wrong) dimensions on the spec drawings and it was near a window that has a large cove opening and original mill work which I didn't want to loose. Myself, Dave and the installer worked together for a long time to get the best solution to the problem. In the end we came away with a design that meet all of my needs. The last problem, and the only one that actually caused any schedule slip, was that the cabinet manufacturer accidentally painted the wrong side of an end cabinet. Dave found it on delivery and sent it back to get sorted. The turn around took longer than expected and that pushed back the final cabinet and countertop installation. We wanted the installation completed before Thanksgiving because we had family coming in for the holiday. Maui worked to meet our timeline and my wife was ecstatic to cook Thanksgiving in our new kitchen. We only had a handful of punch list items to finish and Maui arrived Monday after the holiday to go over them. Dave took photos of every thing we found and had someone over as soon as we could schedule it.

We are taking legal action since we were unable to resolve the issues.

We couldn't be happier with our new kitchen!! The people at
Maui are so helpful and professional, the design and details are beautiful, and
the quality of workmanship is exceptional. A major construction project can be
a daunting and sometimes frustrating experience, but the people at Maui were so
considerate and easy to work with that the process went much better than I
could have ever imagined. After showing us many different projects they have
created and options available to us, they helped us design a kitchen that I had
not thought possible before meeting with Maui. I am so glad that we listened to
the positive reviews and stopped into their showroom. The quality and
workmanship that went into our kitchen is second to none. I would recommend
Maui to anyone looking for a high end kitchen. We look forward to working with
them on future projects now that we have completed the kitchen of our dreams!

Dave came up with a beautiful design for my relatively small kitchen.The end result was a kichen that is more open, spacious and functional. Attention was paid to every detail, his suggestions were great. Everyone was professional, there was good communication, and no major delays. I now have a gorgeous kitchen that i enjoy every day. Thanks Dave, for a job well done.

unknown

Summary: They took our money, made promises, and did not follow through, leaving us with an unfinished kitchen after 4 months of empty promises, negligence, lack of communication, and unprofessional behavior. They started the work on our kitchen remodel on July 23, 2015. This , we were told, would take approx 2 months. As of today, November 23, it is incomplete with no end in sight.
NOTE: The following review was posted on November 2. The owner, Dave, came to the house the next day to beg that it be removed and promised that he would personally make sure that everything was taken care of. Since that day, Mark came twice, once to attach the handles to the cabinets, and the once more to try to fix the ceiling by cutting sections out but did not complete anything, leaving holes in the ceiling. While we have been mostly happy with the work performed by both Jesse and Mark (but not happy at all with anyone else sent by Maui), what they have been able to accomplish has been limited by the incompetence and mismanagement of Maui Kitchens. We called Dave on Nov 21 to request that work begin by this morning, Nov 23 or we would have to re-post our original review since almost three weeks have passed since he promised to take care of everything, yet no real work has been done. He did not answer the phone and did not reply to the message we left, and no one has come to work on the kitchen, so we are forced to post this review since no one should have to tolerate this degree of  unprofessionalism. 
Original review posted Nov 2:
They gutted our kitchen July 23,24,27,28. The floor and cabinets were removed on 7/23&24. 
Electricians came July 29,30. I noticed that some of the old insulation was "dirty" looking and called Dave to say I wanted all new insulation installed. He said not to worry. Everything will be perfect and we will be very happy when it is all over.
The cabinets were delivered Aug. 6. The floor "tiles" were delivered Aug. 13. We have been eating out since July 23.
Work was supposed to start on Aug. 17. When someone arrived, they didn't like it that only the tile was removed from the floor which meant that they would have to scrape the grouting and that the Fridge was still in the kitchen...and they left!!!
Aug.18 - Mark and Carlos arrived about 8:45 A.M. with Scott.
Aug.19 - Carlos arrived then said he had something to do and left.
Aug.20 - Carlos came and worked from 10-4 and scraped the floor in the 1st floor powder room then left at 4 p.m.
Aug. 27 = Carlos came and did some spackeling 
Sept. 1 - Carlos came and sanded the kitchen walls (I don't believe he finished), he left at 2 p.m.
Sept. 2 - Joe (not sure of the name) came about 9:00-9:30 to install vent for cooktop and left 3-4 p.m. after finishing.
Sept. 3 - Jesse came to paint. When I arrived home from work, I found that he had hung plastic over the doorways to protect our living and dining rooms - I thanked him because no one else had done this and our rooms were filthy with the sanding dust!!. He complained to Dave that no one protected our rooms. Dave then
called me to say he would hire Merry Maids for 2 visits to clean up. It was suggested that we wait until all the "dirty" work was completed before having them come to work. - Still didn't call them back(this is Nov. 2!!!
Sept. 5 - Jesse came and painted the kitchen and hallway and laundry area.
Sept. 8 - 2 men arrived to lay the kitchen floor.
Sept. 24 - someone came to re-measure the island for the counter-top to make sure it would be correct.
Sept. 30 - Mark came to install our powder room toilet and sink and to install washer and dryer (these had been removed so the flooring could be installed. Toilet wouldn't flush. Also, the vent which heats and cools the powder room was plastered over and no longer exists. It is quite cold in there now.
Oct. 2 - Washer and dryer were re-installed and toilet and sink installed - working fine
Oct. 6 - Counter tops were installed.
Oct. 8 - Mark and Jessie arrived. Jessie painted the powder room, kitchen and hallway.
WE have placed our dog in daycare for this entire time - driving to and from Center Valley to Nazareth at a cost of $25 a day and eating breakfast at the Nazareth Diner each day at a cost from $25 to $30 plus tip since this project started!!!! Not counting lunch and/or dinner!!!
Nov. 2 - Dave is hard to contact regarding some things that need to be done. When I do get in touch with him, he tells me all will be fine and we will be so happy when the job is completed. REALLY???? This should have been completed by the beginning of Sept.!!  I have picked the door pulls and drawer handles twice 1-2 months ago and we STILL CAN'T OPEN THE DOORS OR DRAWERS . 
The one cabinet is warped and has to be replaced - both Dave and Scott know this for several weeks now.
The floor squeaks in about a 3 ft. square area. No comments about our complaint.
The cutting board has not been installed yet. 
The ceiling, when re-plastered after removing it, isn't level and the crown molding won't touch the ceiling in most
of the area it should. This will look truly HORRIBLE if not fixed. (I assume that the ceiling must be removed in this area and re-done - but I am not a contractor)
The light switches do not have the covers installed...I am waiting for one of us to get shocked when we accidently  touch bare wires.
Nov. 2 - there is nothing scheduled to be done. No one has addressed our complaints (which I believe to be legitimate). Previously we had our kitchen fully remodeled in 1990 - gutted and completed within a month!
So, I ask you: Do you want Maui Kitchens to work in your home???

We met Dave and Scott of Maui Kitchens at a home improvement show in December 2014. They scheduled a visit to our home in late December. At that visit they interviewed us regarding our thoughts on the kitchen remodel. We were looking at a complete demolition and re-build of a dated 1956 era kitchen. The discussion covered the location of the stove, dishwasher, sink, the style of cupboards and trim. Measurements were collected by Dave & Scott for preparation of a plan.

To save expense, we (homeowners) indicated that demolition and preparatory construction would be our responsibility. At this point, Maui Kitchens has no knowledge of our construction abilities to perform work suitable for cabinet installation. To their credit, they readily agreed to this arrangement. Some final discussion an thoughts on the kitchen footprint were made before Maui Kitchens departed to prepare a plan.

We interviewed a second firm to complete the project but chose Maui Kitchens based on their plan, price and our thoughts on being able to work with them through this project.

In short order they scheduled a follow up visit to review the plan. We were able to review the plan on paper and computer to verify the design was what we wanted in a new kitchen.

Maui Kitchens made periodic site visits during demolition and set up to verify dimensions and plan for the ordering of the cabinet construction to be ready once installation could proceed once the set up work was complete. Installation began the day the cabinets were delivered. Their installer, Mark, was a very meticulous worker, insuring that cabinet installation was square and plumb and to plan measurements. Maui made arrangements for the counter top provider to make the counter top templates as soon as the lower cabinets were in place. Maui Kitchens work was all we anticipated. We now have a new and highly useable kitchen that replaces a outdated inefficient design. The new kitchen is a joy in which to work and worth the temporary inconvenience of being kitchen-less.

We would recommend Maui Kitchens to anyone looking for a kitchen remodel.

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They did a great job.   Cleaned up after themselves.  Never left a big mess at the end of the day.  Kept us up to date as to what was done every day.   Very good attention to detail.   Made sure it was done right.  If phone was not answered when we called (which was rare) they called back in a very timely manner.   We were very pleased with the workmanship.  Made good on everything that was promised.  The only reason we gave them a good instead of excellent on punctuality was because it took a little longer than anticipated.   We are very happy with the final result.

Our remodel went very well.   We are so pleased with the work.   I am amazed everyday at how nice our home looks now.  
Kitchen:   complete removal of old granite and back splash.   installation of new granite, back-splash and sink.   They installed a new stove and dishwasher that we ordered separately from Whirlpool.   Dave Iaccovone designed and then installed a gorgeous 6 foot bank of cabinets/ drawers and shelves on a wall in the kitchen that was completely blank.   It's absolutely stunning and VERY useful.  I finally have more storage and useful countertop space in my kitchen.  
Master Bath:   completely gutted to the studs and rebuilt with updated ceramic tile flooring, beautiful cabinets and mirrors.  The old whirlpool tub and tiny shower were removed and replaced with a huge customer built shower with large/modern glass doors.  It is amazing!    They also painted the walls in the bathroom and the ceiling in the family room below.   (we had a leak in our old shower -- which is what necessitated the remodel in the first place)
Main bath:   replaced our old vanity and the ceramic tile flooring
Basement:   Pulled up the old carpet and installed beautiful vinyl wood-look flooring.   It is such a welcoming place to hang out now!
Dave Iaccovone is fabulous!   He was quick to answer calls, reviewed all work to make sure it was done perfectly, and above all was professional.   He knows his stuff!   His crew was the same.   
I used to pick up every decorating magazine I could find to figure out how to make my townhome look great.   Since my remodel, I am no longer looking everywhere for improvement ideas -- it's great to come home to a finished and updated home.   It is well worth the investment

I did not like them. I have a bay window and he put the wrong size in so they to send that back and get another one. His workers are fantastic. I’m still waiting for them to come back for a couple of months now because I have a question on the window and he has not come back or called again. I would not recommend them. The workers were an A, they did what they were told to do.

Dave Iacovone, principal of Maui Kitchens, met with us frequently to determine our needs, offered many proposals, and modified them as needed to give us the kitchen we wanted. Dave's communication with us throughout the project kept us up-to-date on all aspects, let us know when decisions were needed, and made sure the project moved forward.
The best aspects of working with Dave and Maui Kitchens were flexibility and the beautiful end results that were provided. We often remark about how much we "love" our new kitchen and we are proud to show it off to our guests.
If you want a newly remodeled kitchen that you'll be proud of and enjoy for years to come, and one that will add to the future resale value of your home, you would be wise to consider Dave Iacovone and Maui Kitchens for your project.

Living with my outdated kitchen for many years made a complete kitchen remodeling seem like a very intimidating experience.  Both my husband and I were quite nervous at the thought of replacing a totally useable kitchen even though we desired the upgrade.  Picking out cabinet wood finishes, countertops (granite, formica, etc), flooring and designing an island seemed impossible.  Spending the money was also another consideration.  We were very pleased with the advice and found the experience of choosing and designing fun thanks to their help and guidance.  The actual job of tearing out countertops, cabinet fronts, flooring was a dirty job but they taped up the open areas keeping that dirt stationary.  Every evening the kitchen was completely cleaned without dirt going thoughout the rest of the house.   Everything was done to our complete satisfaction!  Did I mention - We love our kitchen!