KELLY ROOFING

The original estimate was done in late September and I paid an $11,000 down payment on October 16, 2015. They could not begin installation until January of 2016. The initial phase of the project seemed to go OK. Then once the old roof was removed and the new tile was delivered and sitting in the driveway, everything stopped. They did not put any plywood on our driveway and the trucks loading out the old tile leaked hydraulic fluid on our driveway and damaged it. After several weeks and many unanswered emails, we learned from the mitigation inspector that the county had forced them to stop because of problems with the permit. We could not believe that no one from Kelly Roofing had communicated with us as to what was going on. We also learned that our original project manager had been fired. He was the one I had contacted about the damaged driveway. Finally the new project manager came to inspect the driveway and acknowledged responsibility for the damage and agreed to paint it since cleaning did not work. Eventually work resumed and the roof was finally completed near the end of March - nearly three months to replace the roof after work actually started and 6 months from the date of the estimate. Once the roof was finished we started receiving past due notices regarding our payment even though I had paid everything except the $2000 I withheld because the driveway was still not repainted. After repeated blanket emails to all of the managers, we finally were contacted by our project manager who thought the driveway had been taken care of though he hadn't come by to check. The gutters were installed in early April and finally on April 8th the driveway was painted. The new roof looks wonderful but the frustration over the lack of communication overshadows our appreciation of the workmanship. This company is supposed to be one of the top 100 roofing companies in the nation - I can't believe they rely on automated emails rather than personal communication. I am still receiving past due invoices even though I paid in full the day the driveway was completed. That is three automated emails after the bill was paid. Emails have not been returned. Even though the website says the business opens at 8:00, after being on hold for 15 minuets at 8:15, I was told the office doesn't open until 9:00. Hopefully, I can get hold of a real person to get an explanation.