Petro Computer Solutions
About us
Owner Operated. Computer & laptop repair specializing in system crashes, virus & spyware removal, cleanup & optimization. New computer setups, data transfer & recovery, laptop screen repair. On-site service with fast turnaround time.
Business highlights
Services we offer
In-home, computer troubleshooting & repair, computer upgrades, data backup, data recovery, data transfer, home & office networking, laptop screen repair, new computer set-ups, virus & spyware removal
Amenities
Free Estimates
Yes
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He arrived on time and stayed a lot longer than he expected (because of the amount of data that needed to be transferred) without expecting me to pay more than the quoted rate. He was even able to overcome my inability to remember several passwords for accounts on my computer. He is personable and trustworthy. And he offers a return visit within 15 days of the original to address any additional issues -- without further cost.
I have already starting recommending him to everyone I know.
thorough in explaining what he planned to do. He took our desktop off site to
fix overnight.
In the meantime, we also have a two year old Dell laptop
that has two problems: the AC power cord keeps falling out, and a constant
message indicating that the battery was on low power mode.
Mike explained why he was not able to fix the AC power cord issue
(which is a real problem for others as well), and we were both satisfied with
his response (it takes an extensive amount of expertise and work to fix, and is
probably not worth the expense of taking it to someone else to get fixed), and
we also appreciated his honesty.
In terms of the battery, he suggested where we should
purchase a new battery online, and what to look for in terms of the product and
the seller. The most important advice he gave was to tell us to look at the
picture of the battery. Based on his advice, we took the battery out to view it,
took down the information on it, and then turned the computer back on. Behold,
the message light indicating that the battery was on failure mode disappeared,
and within 10 minutes, the battery was fully charged at 100%! Now we do not
have to replace the battery, so that saved us the unnecessary effort, time and
expense of replacing an expensive battery that did not need replacing.
In terms of the desktop, that presented more issues than we
expected. Mike ran a series of diagnostics, cleaned up a lot of the junk on it,
and returned it to us 24 hours later. For a while, it was working fine, but
then began to slow down again. Concerned,
we called Mike back, explained the situation, and he quickly agreed to pick it
up again to look at it a second time to see whether there was something that he
missed.
Mike came back a second time, picked up the desktop, ran
more diagnostics, and eventually was able to identify the real problem. He
fixed it, brought it back within 24 hours and the desktop has been running
great ever since!
Throughout the process, he explained what he was doing and
why he was doing it, and provided helpful tips and hints for how to keep the
computer from getting as clogged up as it had been.
He is extremely professional, personable and trustworthy. He did not charge us any additional money for
the amount of follow-up required, and he informed us of that in advance.
We highly recommend Mike, and will use him as our go-to
computer person!
Handles scheduling well and shows up on time
Diagnoses problems quickly
Explains what he?s doing and answers questions thoroughly
Handles technical setbacks professionally and competently
Has a wide range of experience and knowledge and comes well prepared
Pleasant to work with
His charges are fair and he gives great value for the dollar
Licensing
State Contractor License Requirements
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