Merry Maids of Havertown
About us
Residential Cleaning. One time cleanings, move in/move out cleanings. Weekly, biweekly and monthly cleaning.
Services we offer
Home & maid including kitchens, bathrooms, deodorizing & trash removal., dusting, floor, furniture & appliance cleaning, sanitizing, vacuuming, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
0% | ||
33% | ||
0% | ||
22% | ||
44% |
" Memo to Merry Maids
April 27, 2012
Re: Cleaning Service
Wednesday 4/18/12
Your No. 1354907
The cleaning provided was not as promised by Michael in our meeting of Tuesday 4/17/12 nor was it anywhere close to the level of promises touted in your brochure. For a cost of over $400 the service should have been outstanding and certainly more professionally performed. While it appeared that the cleaners were not adequately trained they did a decent job on
the bathrooms for which I am grateful and for which I believe I compensated with a decent tip ($20). However the rest of the cleaning was haphazard, unfinished, areas were overlooked and incomplete. Also it was apparent later in the day that
the mop/cover had not been changed. Most likely the same mop/cover that was used in the bathrooms was also
used for the kitchen and hall area. That is not professional cleaning. I have to wonder how clean the rags were from room to room. And by the way, they left a mop.
We were grossly overcharged for an inadequate, unprofessional, unsatisfactory and very disappointing cleaning service. Consequently, I would not use Merry Maids again nor could I recommend Merry Maids to anyone.
Judith Needleman
1001 City Ave., EE 119
Wynnewood, PA"
Merry Maids offered to come back to "reclean" but I declined and requested a partial refund. I filed a complaint with the Better Business Bureau shortly after (I have never filed a complaint with BBB but the services performed were so inadequate for the price charged). (This is a 2BR/2bath condo with not a lot of space.) After approximately 2 months a credit to our account was made.
"Hi [member name removed], I see Merry Maids did not meet your expectations. FYI - I am going to contact Angie's List and ask them to move this review to Merry Maids, as that is a different company, and we have no association with them. I invite you to try our housecleaning services, The Maids, next time you are in the marketing for a professional housecleaning company. We are just around the corner from you in Wynnewood, and our number is 610-640-4791. Christine Bowen - owner of The Maids of Wynnewood."
"We're sorry to hear you had a bad experience. Please contact your local office with your issues and they may be able to help you. Our office does not cover that area."
A man came over to give me an estimate on the deep cleaning and said they would send several employees over to do the deep cleaning. He said that it would only take them a couple of hours. On November 18th 2 women showed up and spent a long time on the upstairs cleaning. I could tell by the time they moved to the middle level they were losing steam. I was in my office working while they were working so I was not watching them. The supervisor said that they wouldn't need to be watched.
When they were done they asked me to look around and then pay the rest of the money. I looked around and everything on the surface looked alright. I paid them and they left. Later that day I noticed that my antique chair was broken. They didn't clean underneath the couches and behind the furniture. The more time that passed I kept noticing more things that weren't done. I called Amy the supervisor that day and told her about the chair and the furniture not being moved. She said that they didn't break the chair. She also said that they don't move furniture over 25 pounds. None of my couches are over 25 pounds.
I contacted her again about the next scheduled cleaning which was on December 18th. I told her that I either wanted a credit for the chair or the women to admit that they broke it. I didn't want these types of people in my home if they can't admit it. I had a message from her before December 18th saying that everything had been worked out. On December 18th the same 2 women showed up. They did the work and then left without asking for money.
I told my husband that they must have given me the $170 cleaning for free since the first visit went so aweful. 3 days later I received a call asking.
Licensing
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