B & K Moving & Hauling
About us
Getting something from Point A to Point B – quickly, affordably, and safely. We do it better than anyone. Whether you have a few boxes or an entire house, whether you’re sending belongings across the state or across town, we have the right people at the right price. We are family owned, licensed and fully insured, and we offer a host of services that will take care of your moving needs. We will match any competitor's price. We are reputable, licensed and insured company with a PUC No. Let us help you plan a hassle free move with experienced movers at your side. We specialize in piano and organ moving and give free estimates.
Business highlights
Services we offer
Free Estimates, New Jersey, One Piece To Entire House, Packing Materials, Piano and Organ Moving, and Delaware., and Packing. Serving The Entire Delaware Valley
Amenities
Emergency Services
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 2% | ||
| 1% | ||
| 2% |
"THANK YOU MR. [Member Name Removed], ALWAYS NICE TO HEAR OUR GUYS DID A GREAT JOB!"
"Thank you [Member Name Removed]. We appreciate all the positive feedback. Hope all is well in your new home."
"Thank you [Member Name Removed]. We hope to be of service to you in the future."
"Thank you [Member Name Removed]. We are happy you were pleased with our services. We look forward to servicing you and/or your family and friends at any time in the future."
"Dear [Member Name Removed]: Thank you for your review. Not sure why you weren't happy with the price since I am certain you were told the hourly rate prior to the move and that we are on the clock from start to finish. However, we are happy that you are satisfied with the work performed by the guys and wish you all the best in your new location."
"Thank you [Member Name Removed] we appreciate the positive feedback."
"Thank you for your review. Please do not hesitate to call should you ever need moving assistance."
"thank you and we appreciate your business and wish you the best [Member Information Removed] luck in your future. Please call us should you require movers again. Thanks again."
"It was a pleasure assisting you in your move and wish you the best in your new home."
"Thank you for your review. We would be happy to assist you with any moves you may have in the future."
"Thank you for taking the time to write a review."
"This was a full 3 bedroom house which we tell our customers that a normal 3 bedroom takes 6-12 hours, the average home being about 8 hours. The customer believed her move would only take 4 hours which is not normal for any full 3 bedroom house. Her home was a full 3 bedroom house that would have filled 3/4s of our truck. Our men emptied the entire first floor in approximately 45 minutes and took a short break. Having done this job for 20 years myself, even when I was a young man this was a very good time frame. I received a call from the customer yelling at me that my guys were not working hard enough. I told her if she was unhappy I would have my men unpack her things and leave and she said this is what she wanted. This is not how I like to run my company but when my men are working very hard and a customer is belittling them as they are working, I feel I was left with no choice. As you can see, I have an A rating and aim to keep my customers happy."
"Thank you [Member Name Removed], it was a pleasure doing business with you."
"We appreciate your business and should you ever require moving services again in the future, we hope to be of service to you."
"Best wishes to you in your new home. Please contact us should you ever need our services again."
"We appreciate your business and please do not hesitate to contact us should you need our services in the future."
"We are happy to be of service to you and wish you the best in your new home."
"Thank you for your business. We look forward to helping you in the future should you ever require moving services again."
"We wish you luck in your new home. Thank you again for your business."
"We appreciate your business and wish you the best in the future. Thank you again."
"Thank you for your business. We hope to be of service to you in any future moves."
They don't like my review, so they lied in their response, too. They did not tell me of any damage to my table ahead of time. The men are 100% responsible for the damages I explain in my review, but they don't want to get in trouble with their boss, so of course they vehemently deny it. Good business depends on making things right. I agreed to the "discount" in the charges and signed the paperwork because I was exhausted by the ordeal and just wanted them to get out of my house and away from me and my things because they became very nasty and I no longer felt safe with them in my home..
REVIEW:
They were friendly and moved quickly, and told me the cost up front, etc. They arrived on time, and worked hard to load everything as quickly as possible. I'm sorry to say that's where the good stuff ends. I suppose they thought that because I am a woman, it was OK to call me "honey" all day long, and that I wouldn't speak up for myself when things went wrong. They first problem was when I heard lots of loud banging upstairs, where the bedroom furniture was. I went up to investigate and caught them in the act of trying to force the drawers out of my bureau, and they are not made to come out! They said, "oh, these don't come out." NO KIDDING! I had to tell them 3 times to stop trying to force it. Now I have a broken drawer and busted rails. They tried to pick up my dresser by the legs, and ripped them off! Then they told me that when they picked it up the legs had fallen off. No, they absolutely did not... they were not broken before. They glued them back on the best they could, but my furniture is not the same as before they abused it. They bashed the side of my expensive dining table into something, which took a chunk out of it. They broke the top of a lamp beyond repair, and brought it inside wrapped in a blanket, put it in my closet "to keep it safe", and wrapped one my blouses around the top of it, so that I wouldn't see it until they had left. I didn't discover until a few days later that my marble slab coffee table has chunks missing from around the edges. There are many other issues, too - like the bed isn't assembled properly, and the screw heads are stripped out beyond being usable any more, etc. And I haven't unpacked many boxes yet because I'm having some renovations done, so I won't even know the extent of the rest of the damage that I might find until later. To top it all off, they lied to me about all these damages and got angry with me for having a problem with it. I called the owner, who was also angry with me, and told me that "we've been doing this for over 30 years, and no one is ever dissatisfied, but there's always that ONE person who complains about everything and is never happy!" I am here to tell you that I AM NOT THAT PERSON. I am extremely reasonable and good natured, but if you handle my belongs carelessly and then lie to me about it, and insult me and take advantage of me, I will not keep quiet about it. Yes, they took some of the charges off, but that doesn't return my valuables to the condition they were before B & K got at them, and I am left with damages that can't be repaired, and, they took time for lunch and charged me for it at their hourly rate, and they lied about that, too.
"The damage to the table was noted and brought to the customer's attention prior to the move. When I was informed of the other damage the customer is claiming, which my men vehemently deny, I offered to take $150.00 off her bill (even though there is a 500.00 customer's responsibility). She agreed to accept this deduction in exchange for the damage supposedly done by my men and she also signed an insurance form stating that all of her goods were received in good condition. Having been in business for myself for 14 years and in the moving business for over 30 years, it is goal of this company to always have satisfied customers. As you can see by the ratings on Angie's list this goal is usually achieved. It is disappointing to have a customer leave a bad review. However, in light of the circumstances, we feel we did everything to rectify this situation and we feel this review is unwarranted."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1229 Ellston Road, Havertown, PA 19083
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