Sleepy's, the Mattress Professionals

Worst purchase ever and the company does not back the warranty. I was skeptical about buying a memory foam mattress but the salesman stressed the 25 year warranty and that it covers the mattress. 2 years later the mattress is the most uncomfortable thing ever. Memory foam is similar to a giant sponge which always expands back to its physical appearance. The warranty department does not seem to catch onto that and will only replace the mattress if it has a depression greater than 1 inch. I understand that concept for mattresses with springs but not memory foam. The bed is like quicksand, looks great but when you lay on it you sink.

My wife and I bought a mattress at Sleepy's several years ago and have recently had problems in terms of creakiness and springs,  We returned to Sleepy's and talked with Scott who suggested that someone come to our house to check the old mattress and see if a discount would be available.  This was done and indeed problems were found by the inspector and a letter written to Sleepy's.  A week later we received a letter from Sleepy's main office offering a rebate and we went to see Scott again at the Jonestown Road store. Scott was very helpful and up front with us during this whole buying experience and even offered an additional discount on the mattress we bought on 8/11/14.