MONRO MUFFLER BRAKE & SVC

I just want to be treated up front and not be taken advantage of and they treat me right. I've never had a bad experience.

I was satisfied with the price. I called around first and they were the best-priced. Their responsiveness is very good. I have a Toyota and there are things that they can't fix on my Toyota, but for the most part, I've got 90% of my Toyota stuff done through them. They are very knowledgeable. I've been using them for six years now.

unknown

unknown

We've used them for 10 years. They are relatively close and we use them for our two cars as needed. Their prices are pretty cut and dry. We use them because they are convenient and they seem to know what they are doing. An oil change is $19.95.

On
10/25/13 I had a scheduled appointment for an oil change and state
inspection. That afternoon I received a
call that my oil change and inspection were completed, with a bulb and brakes
needing to be repaired before the inspection was finalized. At this time I was told that the car came in
with the oil low, and that they had some other suggestions on some brake work
that could be done and replacing the engine air filter. They seemed concerned with the low oil, but
it wasn't until after agreeing to the additional work, and going to pay for the
car, did I find out that the oil was basically empty and that there was a
knocking sound occurring when they first brought the car into the shop. For whatever reason I wasn't too concerned at
this point, but when I went back in after getting my car that weekend and
hearing the knocking myself, then I learned that they suspected engine
damage. Now I am not disputing that
these things issues could have been present when they took the car in. I am just questioning why I had to have three
conversations with staff to find out there could be major engine problems when
I should have been notified immediately.
If I was notified when I should have been, I would not have gone through
with the oil change, with the inspection, with the additional repairs, and I
would have taken it right to a dealer who could a look into my engine problems
further. As it turns out, my engine is
basically shot, I have to buy a new car, and I am not happy at all with the
fact that I paid $240 for services to a broken car. If the car was suspected to have engine
damage when they brought the car in, I should have been contacted immediately,
not after I had unneeded/useless service performed on the car. Now I know, based on my conversations with staff
at this location, that they are going to claim negligence on my part, that I
brought in a broken car, but the fact of the matter is, there were no signs of
any damage or major issues when I brought this car in. I have never had any loss of oil previously
(outside of expected slight oil loss for a 7 year old car with 107K miles) and
there were no knocking sounds occurring previous to when I parked my car at
this location. I am not claiming that a
problem did not exist, but without any previous symptoms to the point of my
parking the car there, there was absolutely no way I would have ever known
there was an issue. I have been a happy
customer at this location for about 6 years, but because of this event I will not
be returning.

I was contacted by a manager on 11/1/2013, and was fully refunded by Monro.