Keane's Chimney Sweep

Choose this company because of the rating. Seemed pricey for the work but had them come out. Never went on the roof to clean the chimney but said they could reach it from below. Informed me that the furnace chimney was damaged and should have a liner installed. Price for liner and cap over $1.5k with no discount for previous work. Took several reschedules for install due to parts being shipped. Finished and said everything was complete. Two weeks later on Christmas morning I tried to light a fire in the fireplace and filled the downstairs with smoke. Got the log out and checked the flue myself. It was very windy that day so I wasn't sure if the new cap could be causing a problem. After pulling out the flue I found the cinder box 1/8 full of debris. Cleaned it out and reinstalled. Called to ask them about the bad draft, the debris, and if the new cap could be the issue. They said they would need to come out and see what the problem was. After coming out they said the issue was the wood I was using and that the draft was fine. Then they tried to bill me for a service call. I politely pointed out everything that they were contracted to do and what I discovered that they didn't. I suggest that you look for a more professional service and realize that you don't always get your money's worth. The three star rating is generous because they at least came out to inspect their work which should have been done after the initial cleaning and cap install.

Very satisfied with Keane's service.