Hershocks Inc

Greg , the owner has horrible customer service, they don’t stand behind their work. I had a leak and called him on November 30 of 2022, one of his guys came out told us they will be back to fix the window. Never heard from them again. On September 26, 2023 I called them because they didn’t do anything. Of course they’re not taking any blame, when I called him out on it, he hung up on me. I would not recommend this company. The owner is very angry and combative.

This contractor never contacted me

Had a great experience with Hershocks. Had first contacted another company not realizing they were based a distance from my home and would have to pay mileage for the service call on top of parts and labor. Found local Hershocks here on Angie’s List. Great communication, thorough explanation, no pressured sales pitch, quick scheduling, on-time arrival, friendly technicians, quality job. Can’t ask for much better than that.

Great. There was an issue with the replacement window (manufacturer defect, not Hershocks' fault at all), but Hershocks handled the situation professionally and appropriately.

Installer called to set up time to do the work. He showed up a few minutes early, and finished early. He tested/adjusted the doors and opener while I was present. I'm (still) very satisfied with the work. My one issue is with the office. I was required to pay a deposit when I returned the signed contract. However, neither the bill presented by the installer nor sent from the office later reflected that payment. Frustrating. Hershock's previously replaced all my windows and back door. Good prices and great folks doing the installation.

Great; punctual and polite

Hershock's technician replaced both springs, tested them and checked the motor. Answered questions in simple layman's terms. Was prompt and courteous and said to call them back if there were any problems.

No issues. Service was prompt and friendly.

They were prompt and did a great job.

Fine. We were very happy with the result, and would hire again.

Hershocks was wonderful to deal with from start to finish. High heat and direct sunlight in late summer caused the non moving half of our sliding glass door to shatter. It is a custom size so we were hoping to repair it, rather than to replace the entire door. Hershocks knew what I was talking about right away and sent an estimator in only a few days. Tony was wonderful at providing a quick estimate and with answering my questions by email through the whole process. Hershocks had a new glass panel made to the exact size and installation was went quickly and easily. I look forward to dealing with them again!

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We discovered damage to our garage door late on Sunday night that we thought would require replacement of the entire door/track. We were in a panic because of the potential cost and because our home was vulnerable due to the jammed-open garage door. First thing Monday morning I called other businesses but I was told that it would be a week before someone could take a look.  I called Hershocks and within 2 hours Tom stopped by, announced that it could be fixed, and one hour later Gene and Randy were at our house. In less then 45 minutes they not only fixed the garage door but repaired several other damaged items unrelated to the previous call. Then the bill came to about $182 which was $40 UNDER their estimate!  Whereas the night before we believed that we would be spending one to two thousand dollars and possibly not have a garage door for at least a week we suddenly found ourselves with the door fixed for less then 1/10 of that.....and all before lunch!  Great job guys!  Our family is very thankful for your help. God bless!

It went very well.

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