Jeff Daniels Jeep Customizing
About us
Over 12 years in business customizing Jeeps.
Business highlights
24 years of experience
Services we offer
ALL models and years. Frame off restorations, PA state inspection, Specializing in Jeeps, customizing, diesel engine conversions, general repairs and maintenance. Body and paint work. Also customizing Trucks and SUVs under the name JD Truck Customizing, lift kits
Accepted Payment Methods
- CreditCard
Reviews
4.33 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 33% | ||
| 0% | ||
| 0% |
Showing 1-3 of 3 reviews
Phyllis K.
Apr 2015
Shawn and team were great. He talked with my husband at length about the set up for the jeep, made some recommendations about the various options. They put together a game plan for the work to be done on the Jeep. Since all the parts needed to be ordered Shawn touch based to provide updates regarding the ETAs for the parts. Once all the parts were in an installation date was set as well as a clear expectation about how long the conversion would take. Work started and ended on time, there were no additional or hidden charges. Since the installation the Jeep has been off roading and 600 miles were put on the vehicle. Jeep went in for retorting of components. Everything went as planned. The Jeff Daniels staff, facility and service has been awesome!
Response from Jeff Daniels Jeep Customizing
"Thank You [Removed Member Name], your Husband was a pleasure to work with as well! We look forward to going back out on the trails with him!"
David K.
Feb 2015
When I picked up my Jeep the clutch and front locker were fixed, so ultimately my issue was resolved.
Communication was adequate. Most correspondence was initiated by me (they do pickup the phone religiously).
My biggest issue is with three items regarding my experience:
1) The shop failed to fully install my tie rod upon re-assembly of the front end (did not tighten bolts). In addition, they failed to re-install the clutch arm boot. The latter is not a particularly big deal, however, shows a lack of attention to detail.
2) We had discussed pricing figures throughout the process. When I can in to pickup the jeep, I was charged almost DOUBLE what the highest figure discussed was. Having built this (among other) vehicles from the ground up I have a pretty good understanding of their scope of work and felt that the amount of shop time billed was very excessive
3) When I posted a negative review on a different review site, the response received was what I would consider unprofessional.
EDIT: Based on the response received by JDs I removed the portion of my post pertaining to their shop rates and the amount of time the process took. Given the scope of work I can understand the duration my Jeep was in their shop, and I incorrectly noted that their shop rate was high (upon review of my invoice this is an inaccurate statement).
I commend Jeff Daniels on what they do for the Jeep community, and can appreciate the reputation that they have achieved. Based on this it is certainly possible that my experience was an isolated incident.
Communication was adequate. Most correspondence was initiated by me (they do pickup the phone religiously).
My biggest issue is with three items regarding my experience:
1) The shop failed to fully install my tie rod upon re-assembly of the front end (did not tighten bolts). In addition, they failed to re-install the clutch arm boot. The latter is not a particularly big deal, however, shows a lack of attention to detail.
2) We had discussed pricing figures throughout the process. When I can in to pickup the jeep, I was charged almost DOUBLE what the highest figure discussed was. Having built this (among other) vehicles from the ground up I have a pretty good understanding of their scope of work and felt that the amount of shop time billed was very excessive
3) When I posted a negative review on a different review site, the response received was what I would consider unprofessional.
EDIT: Based on the response received by JDs I removed the portion of my post pertaining to their shop rates and the amount of time the process took. Given the scope of work I can understand the duration my Jeep was in their shop, and I incorrectly noted that their shop rate was high (upon review of my invoice this is an inaccurate statement).
I commend Jeff Daniels on what they do for the Jeep community, and can appreciate the reputation that they have achieved. Based on this it is certainly possible that my experience was an isolated incident.
Response from Jeff Daniels Jeep Customizing
"Thanks for the review [member name removed]. We are sorry if you are unhappy with our service. This work was performed over a year ago and it seems as though some facts were forgotten. We were in contact several times while your job was in house. We are a busy shop so yes, sometimes jobs take a while to complete especially if there are unexpected problems, like in this case where the vehicle came in with the wrong parts and we had to order the correct ones which took some time to receive - beyond our control and you were notified of this. If there was a problem at the time of pick up you would have not paid the bill, fought the bill, or at least turned to writing bad reviews right away. It really isn't right to attack a company over a year later. I am not saying we are perfect, we are not - we are all human. We are well known for our quality of work across the country and we have Jeeps shipped to us from all over. The price you paid is very fair, we had to repair several issues, all of which we discussed - the original quote was for a simple clutch job that turned into much more and you added items such as setting preload on the front axle. Our rate is $85/hr, it's actually a low rate - lower then any other shop around. [member name removed], I never called you a liar, I said that some of the statements were not true - it's been over a year, things get forgotten/mixed up/confused, especially when fueled by anger. Saying our shop rate is 'ridiculously high' is an untrue statement, compare us to a dealer, pep boys, or any reputable shop. You received a detailed invoice describing what work was performed on your Jeep, along with several phone conversions describing the problems we ran into. I am not sure why you are suddenly attacking us [member name removed], we did what was asked of us, informed you of other issues, charged a fair price, and sent you on your way. If we forgot to install a clutch fork boot you should have come back and had us put it on, it was an oversight on our part and we always rectify situations like that. I am sure we are at an impasse here [member name removed], so I wish you the best in life. Take care and Happy Jeepin!"
Sandra C.
Jul 2013
I dropped off my jeep the first time and picked it up in the afternoon as it was a long job. The second time I took it in he worked on it right away and fixed it and I didn't have an appointment.
Licensing
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FAQ
Jeff Daniels Jeep Customizing is currently rated 4.3 overall out of 5.
Jeff Daniels Jeep Customizing accepts the following forms of payment: CreditCard
No, Jeff Daniels Jeep Customizing does not offer free project estimates.
No, Jeff Daniels Jeep Customizing does not offer eco-friendly accreditations.
No, Jeff Daniels Jeep Customizing does not offer a senior discount.
No, Jeff Daniels Jeep Customizing does not offer emergency services.
No, Jeff Daniels Jeep Customizing does not offer warranties.