Smith's Sanitary Septic Service

Perfect , professional and came out within hours of my call. These guys have the best customer service. If you need to clean out your septic these guys are great.

Sometimes, the operator must be in a hurry because the tank is not emptied and is completely full after only 3-weeks. They try to tell us it is because of the rain. Then, why is always OK when the older gentleman comes out and this only happens when the younger man comes out??? Plus, twice, in the past, we had been scheduled and no one showed up. We had to call to find out what had happened and then wait for someone to come, either later that day or the next day. This is not good. Especially after someone has had bariatric surgery, which causes even more issues.

Not very well. Had them out to pump out another house a couple years ago and that one went fine.

unknown

At first they didn't want to come out because I was "out of their area", then after the receptionist checked magically they had someone in my area the next day.  Said they would come out and look at the problem, call me back with an estimate.
They came out the next day when I was at work.
Never heard back from them about the estimate, but 2 weeks later I got a bill in the mail for $75!!!! It was not an estimate and clearly said labor charge for work, needs dug up and replaced.  That was it, never received an estimate, the company never called me, and I was never told there was a fee to have someone "look".
I immediately called the BBB and reported them.
Just received a letter from them today stating bill canceled, and a rude comment that said "we love to work for $0 pay".
Stay away from this company, they are simply unprofessional and have unethical business practices.

He was OK. I spent about $300. The job turned out pretty good. He was excellent.

unknown

Great friendly service. Courteous on the phone and in person. Seemed to know the business very well.

Smith's Sanitary Septic Service I remember the gentleman that came out was very pleasant and very nice.  And we were having trouble finding our septic tank and he was trying to find it and they ended up coming back and they couldn't find it.  They just seemed to be very friendly and accommodating.

Young fellow arrived promptly, was very courteous and did his job completely, even though it had started raining. No complaints.